Job Description
Tesla Motors seeks a Service Advisor in Adelaide to provide exceptional customer service and support. Responsibilities include handling customer inquiries via phone, email, and in-person; diagnosing and resolving technical issues; accurately recording data; coordinating vehicle repairs and maintenance; communicating with customers about repair timelines and costs; ensuring customer satisfaction. The ideal candidate possesses strong customer service skills, technical acumen, and the ability to handle multiple priorities effectively. This role requires attention to detail, excellent communication, and experience with Dealer Management Systems. The position also involves follow-up with customers to ensure satisfaction with services rendered. The role demands a high level of proficiency in resolving technical issues, excellent communication, and data management skills. The candidate must be able to navigate and communicate effectively with various teams and stakeholders.
Good To Have:
- Automotive retail experience
Must Have:
- Excellent customer service skills
- Technical acumen
- Attention to detail
- Dealer Management System experience
- Valid driver's license
- 2 years driving experience
Perks:
- Employee Stock Purchase Plan (ESPP)
- Parental leave
- Employee Vehicle Loan Program
- Novated Leasing
- Well-being Fund
- Bike to work allowance
- Birthday Leave & Volunteer Leave
What to ExpectWhat You’ll DoWhat You’ll Bring
Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail customer service preferred, Automotive Retail experience a Bonus
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experiencea’s discretion with no prior notice.
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
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