Service Advisor

2 Months ago • All levels • Operations

Job Summary

Job Description

Tesla is seeking a Service Advisor in Tours, France to coordinate a seamless service experience for customers. Responsibilities include communicating with customers throughout their service journey, managing escalations, liaising with internal teams, and resolving problems. The role also involves coordinating customer appointments, ensuring adherence to health and safety regulations, and collaborating with various teams to maintain consistent customer experience. The ideal candidate is customer-centric, a skilled multi-tasker, eager to learn about car repairs and technologies, an excellent communicator in French and English, and a flexible team player with a valid driver's license.
Must have:
  • Customer-centric approach
  • Excellent communication skills (French & English)
  • Problem-solving abilities
  • Strong organizational skills
  • Valid driver's license
Good to have:
  • Experience in automotive industry
Perks:
  • Competitive compensation and benefits
  • Ongoing training and development
  • Dynamic work environment
  • Innovative technology

Job Details

What to Expect

Nos conseillers en service après-vente coordonnent et délivrent une qualité de service homogène aux clients dont le véhicule est en entretien ou en réparation. Véritables ambassadeurs de la marque, ils sont en première ligne et contribuent à renforcer notre mission. Nous avons créé l'un des véhicules les plus innovants jamais fabriqués, et vous contribuerez à assurer un service tout aussi innovant aux clients.  

 

Nous Offrons :

    
  • Un environnement dynamique en évolution rapide où l'inclusion, l'apprentissage et la collaboration sont les clefs de notre succès
  • La chance de travailler avec une technologie innovante, des outils et des logiciels avancés
  •   Formation et développement continu pour vous aider à développer vos compétences et votre carrière
  •   Une rémunération et des avantages sociaux compétitifs
  •   Un lieu de travail sûr, propre et agréable
What You’ll Do
  • Communiquer : Soutenir et informer les clients tout au long de leur parcours au sein du service, du premier contact jusqu’au moment où ils retrouvent leur véhicule Tesla
  • Vous devrez gérer les escalades mineures et les conversations difficiles, assurer la liaison avec les équipes internes concernées et résoudre les problèmes
  • Coordonner : Organisez les rendez-vous des clients à la fois numériquement et physiquement dans le centre de service. Vous agirez en tant que point de coordination entre nos clients et le reste de l'équipe de service afin d'atteindre l'excellence lors de chaque visite de service. En outre, vous veillerez à ce que toutes les règles et procédures de santé et de sécurité soient respectées, tant pour les employés que pour les clients. Vous aiderez à la facturation locale si nécessaire
  • Collaborer : En établissant des relations entre les équipes et les départements, vous cherchez à assurer la cohérence de notre expérience client, en atteignant et en dépassant les KPI individuels et en aidant votre équipe
  • Innover : En tant qu'équipe, vous serez chargé de créer, d'identifier et de mettre en œuvre en permanence des améliorations de l'expérience client
What You’ll Bring
  • Centré sur le client vous agissez en pensant au client
  • Vous avez de l'expérience dans le service client et vous êtes capable d'améliorer la capacité de l'équipe à offrir une excellente expérience client. Vous êtes un excellent résolveur de problèmes. Une expérience dans l'industrie automobile est considérée comme un atout
  • Dynamique et savez gérer plusieurs tâches à la fois : vous hiérarchisez votre temps et vos tâches de manière efficace et vous respectez les délais. Vous êtes énergique, très organisé et proactif. Vous vous épanouissez dans un environnement en constante évolution, tout en gardant le souci du détail
  • Désireux d'apprendre : Nous attendons de vous que vous ayez une connaissance approfondie des réparations et des technologies automobiles et que vous soyez désireux de développer en permanence vos connaissances sur les opérations de service et les systèmes des véhicules
  • Un excellent communicateur : Vous communiquez clairement et respectueusement en français, vous agissez en tant qu'ambassadeur Tesla par le biais des canaux numériques, du téléphone et en face à face 
  • Flexible : Vous aimez collaborer étroitement avec différents types de personnes et pouvez établir et maintenir de solides relations de travail avec toutes les parties prenantes internes
  • Conduire en toute sécurité : Nous exigeons que vous soyez titulaire d'un permis de conduire complet et valide
  • Eligible : Vous avez le droit de travailler en France



Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience
 
We Offer: 

  • A dynamic, safe and fast-paced environment where inclusion, learning and collaboration are key to success 
  • The chance to work with innovative technology and advanced tools and software 
  • Ongoing training and development to help you grow your skills and career 
  • A competitive compensation and benefits package including Tesla shares 

 
You Will: 

  • Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. You will manage minor escalations and difficult conversations, liaise with relevant internal teams and solve problems
  • Coordinate: Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit. Additionally, you will ensure all health and safety regulations and procedures are adhered to, for both employees and customers
  • Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience, by meeting and exceeding individual KPIs and by helping your team
  • Innovate: As a team, you will be trusted to continuously create, identify and implement improvements to the customer experience

 
You Are: 

  • Customer-centric above all: You act with the customer in mind. You have a solid background within customer service, and you will improve improve the team’s ability to deliver an excellent customer experience. You are an excellent problem solver
  • A dynamic and skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time. You are energetic, highly organized, and proactive. You thrive in a fast-paced, ever-changing environment, while maintaining attention to detail
  • Eager to learn: We expect you to have an understanding knowledge in car repairs and technologies and to be eager to continuously develop your knowledge on service operations and vehicle systems  
  • An excellent communicator: You communicate clearly and respectfully in English and French, act as a Tesla ambassador through digital channels, phone and face-to-face
  • Flexible team player: You like collaborating closely with different kinds of people and can establish and maintain strong working relationships with all internal stakeholders. You can work in shifts to support your team
  • Safe to drive: We require you to hold a full valid driver’s license 
  • Eligible: have the right to work in France

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