Service Advisor

6 Months ago • All levels

Job Summary

Job Description

Tesla is seeking a Service Advisor in Greve, Denmark for a fixed-term contract until the end of 2025. The role involves coordinating seamless service experiences for Tesla customers, acting as a brand ambassador and the primary point of contact. Responsibilities include communicating with customers throughout their service journey, coordinating with the service team, collaborating across departments to ensure a consistent customer experience, and identifying areas for improvement. The ideal candidate is customer-centric, a skilled multi-tasker, eager to learn about automotive technology, an excellent communicator in English and Danish, digitally savvy, a flexible team player, and holds a valid driver's license.

Must have:

Excellent customer service skills
Strong communication (English & Danish)
Efficient multitasking & prioritization
Adaptability to new technologies
Teamwork & shift flexibility
Valid driver's license

Good to have:

Automotive knowledge
Experience in customer service

Perks:

Competitive compensation and benefits
Ongoing training and development
Dynamic and collaborative work environment

1 skill required

1 skill required for this role

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team-player

Job Details

What to Expect

Do you want to help accelerate the world’s transition to sustainable energy?

At Tesla, that’s our mission.

Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission.

We offer…

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun workplace

What You’ll Do

Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. We depend on you to create an experience where every Tesla customer feels valued, heard and informed
Coordinate: Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit
Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience
Innovate: As a team, you will be trusted to continuously create, identify and implement improvements to the customer experience

What You’ll Bring

Customer-centric above all: You act with the customer in mind. You have a solid background within customer service, and will contribute to the team’s ability to deliver an excellent customer experience
A skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time
Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
An excellent communicator: You communicate clearly and respectfully in English and Danish
Digitally savvy: You adopt and adapt quickly to new technology and systems
Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
Safe to drive: We require you to hold a full valid driver’s license