Service Advisor

2 Months ago • 2 Years + • Administrative

Job Summary

Job Description

Tesla seeks an energetic Service Advisor in Leeds to provide exceptional customer service and manage back-of-house processes for vehicle servicing. Responsibilities include managing appointments, communicating with customers and the workshop team, handling loan vehicle administration, creating purchase orders for third-party repairs, managing parking, and performing audits. The ideal candidate possesses excellent communication skills, strong organizational abilities, and the capacity to handle multiple priorities effectively. A positive attitude and a commitment to creating a seamless customer journey are essential.
Must have:
  • Excellent communication (written & oral)
  • Exceptional customer service skills
  • Prioritization & multitasking abilities
  • Proficiency in Microsoft Office
  • Full UK driver's license (2+ years)
Good to have:
  • Experience in automotive service
  • Knowledge of vehicle repair processes
Perks:
  • Dynamic work environment
  • Innovative technology & tools
  • Ongoing training & development
  • Competitive compensation & benefits
  • Safe, clean & fun workplace

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy

We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Advisor role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.

We Offer:   

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success  
  • The chance to work with innovative technology, advanced tools and software 
  • Ongoing training and development to help you grow your skills and career  
  • A competitive compensation and benefits package  
  • A safe, clean and fun workplace  
What You’ll Do
  • Providing effective and courteous service to all visitors, existing customers, and employees
  • Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
  • Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
  • Creation of purchase orders to ensure timely progression of 3rd party repairs
  • Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
  • Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
  • Provide workshop support on loan vehicle administration relating to customer appointments
  • Working collaboratively with Front of House, manage the parking arrangements on site
  • Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
  • Audits of Loan Vehicles
  • Account Receivables for site specific vehicles and chasing any outstanding balances
  • Supporting customers with queries, bookings and education on vehicle use when required
  • Provide an all-round excellent experience to our customers on a day-to-day basis
What You’ll Bring
  • Excellent written and oral communications skills in English
  • Exceptional Customer Service and soft skills
  • Ability to effectively prioritise and multi-task
  • Creative mindset that thinks outside the box and can invent new solutions to problems
  • Flexible schedule and shift working
  • Attention to detail and accuracy
  • Ability to work well under pressure and with a diverse range of personalities
  • Establish and maintain positive, cooperative, and working relationships
  • Excellent skills with Microsoft Office packages
  • Full valid UK driver’s license for 2 or more years

Apply today

All applications must be submitted electronically, and contain an English CV

Similar Jobs

InvenioLSI - SAP Analytics SEM

InvenioLSI

New Delhi, Delhi, India (On-Site)
4 Months ago
Ness Digital - Senior .NET Full-Stack Engineer

Ness Digital

Timișoara, Timiș, Romania (Remote)
2 Months ago
Axinous - Financial Representative – India Payroll

Axinous

Sahibzada Ajit Singh Nagar, Punjab, India (On-Site)
1 Month ago
Trackman - Junior Sales & Key Account Manager – Germany

Trackman

Frankfurt, Hessen, Germany (Hybrid)
1 Month ago
Scientific Games  - Benefits Manager

Scientific Games

Alpharetta, Georgia, United States (On-Site)
2 Months ago
PwC - Senior Associate _SAP BTP Engineering _Advisory corporate _ Advisory_ Bengaluru

PwC

Bengaluru, Karnataka, India (On-Site)
6 Months ago
2K - Release Technician

2K

Las Vegas, Nevada, United States (On-Site)
1 Month ago
Playtech - Studio Technician Support

Playtech

Atlantic City, New Jersey, United States (On-Site)
1 Month ago
Paper Games - Audio Business (Spring 2025 Recruitment)

Paper Games

Shanghai, Shanghai, China (On-Site)
1 Month ago
Wargaming - Service Desk System Administrator

Wargaming

Vilnius, Vilnius County, Lithuania (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Hologate gmbh - Purchasing manager (f/d/m)

Hologate gmbh

Munich, Bavaria, Germany (On-Site)
4 Months ago
SuperPlay - Assistant Controller

SuperPlay

Tel Aviv District, Israel (On-Site)
22 Hours ago
Tesla - Environmental Commodities Trading Analyst

Tesla

Berlin, Berlin, Germany (On-Site)
2 Months ago
Assystems - Civil Works Inspector

Assystems

Mersin, Mersin, Türkiye (On-Site)
5 Months ago
Mattel  Inc  - 1st Shift Warehouse Supervisor

Mattel Inc

Texas, United States (On-Site)
4 Months ago
The Walt Disney Company - Associate Disney Youth Programs Manager

The Walt Disney Company

Hong Kong (On-Site)
1 Day ago
Fanatee - Senior Marketing Performance Analyst

Fanatee

São Paulo, State Of São Paulo, Brazil (Hybrid)
1 Month ago
PlayStation Global - Associate Producer (ExDev - Contract)

PlayStation Global

Los Angeles, California, United States (On-Site)
3 Weeks ago
On Location - Venue Cluster Director, Venue Management (Central Region) – FIFA World Cup 26™

On Location

Dallas, Texas, United States (On-Site)
1 Month ago
Ubisoft - Graphic Designer Assistant – Apprenticeship

Ubisoft

Paris, Île-de-France, France (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in England, United Kingdom

StudioB - VFX Artist

StudioB

London, England, United Kingdom (On-Site)
2 Weeks ago
Maverick Games - Virtual Camera Operator

Maverick Games

Warwick, England, United Kingdom (On-Site)
2 Months ago
Epic Games - Tech Art Lead (World Creation)

Epic Games

London, England, United Kingdom (On-Site)
4 Days ago
BULKHEAD - Senior Gameplay Animator

BULKHEAD

Derby, England, United Kingdom (On-Site)
2 Weeks ago
Tencent - NLP/LLM Research Intern

Tencent

London, England, United Kingdom (On-Site)
1 Month ago
Inspired Entertainment - Customer Service Assistant

Inspired Entertainment

Skipsea, England, United Kingdom (On-Site)
1 Week ago
ION - Trading Systems Engineer - 9320

ION

London, England, United Kingdom (On-Site)
6 Months ago
Microsoft - Technical Product Manager, AI Multimodal

Microsoft

London, England, United Kingdom (On-Site)
1 Week ago
Tesla - Used Car Sales Advisor

Tesla

Dartford, England, United Kingdom (On-Site)
2 Months ago
Google - Program Manager, Regulatory Program Management Office

Google

London, England, United Kingdom (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Google - Administrative Business Partner, Google Research (Part Time)

Google

Sydney, New South Wales, Australia (On-Site)
1 Week ago
Aristocrat Gaming - Field Engineer II

Aristocrat Gaming

Oklahoma City, Oklahoma, United States (Hybrid)
3 Weeks ago
Aristocrat Gaming - CRM Implementation Expert

Aristocrat Gaming

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Weeks ago
The Walt Disney Company - Investment Planning Manager

The Walt Disney Company

Île-de-France, France (On-Site)
1 Week ago
ByteDance - Payroll Analyst - HR Operations - India

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago
Aristocrat Gaming - Specialist I, People & Culture Service Operations

Aristocrat Gaming

Noida, Uttar Pradesh, India (On-Site)
1 Week ago
Google - Data Center Technician

Google

Puyan, Changhua County, Taiwan (On-Site)
1 Week ago
Evolution - Card Shuffler (Dealer)

Evolution

Yerevan, Yerevan, Armenia (On-Site)
2 Months ago
Mattel  Inc  - American Girl NYC -  Asset Protection Lead  (full time/benefitted)

Mattel Inc

New York, New York, United States (On-Site)
4 Months ago
NVIDIA - Senior Systems Software Engineer, Data Center - CUDA

NVIDIA

Austin, Texas, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug