Service Advisor

4 Months ago • 2 Years +

Job Summary

Job Description

Tesla seeks an energetic Service Advisor in Leeds to provide exceptional customer service and manage back-of-house processes for vehicle servicing. Responsibilities include managing appointments, communicating with customers and the workshop team, handling loan vehicle administration, creating purchase orders for third-party repairs, managing parking, and performing audits. The ideal candidate possesses excellent communication skills, strong organizational abilities, and the capacity to handle multiple priorities effectively. A positive attitude and a commitment to creating a seamless customer journey are essential.
Must have:
  • Excellent communication (written & oral)
  • Exceptional customer service skills
  • Prioritization & multitasking abilities
  • Proficiency in Microsoft Office
  • Full UK driver's license (2+ years)
Good to have:
  • Experience in automotive service
  • Knowledge of vehicle repair processes
Perks:
  • Dynamic work environment
  • Innovative technology & tools
  • Ongoing training & development
  • Competitive compensation & benefits
  • Safe, clean & fun workplace

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy

We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Advisor role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.

We Offer:   

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success  
  • The chance to work with innovative technology, advanced tools and software 
  • Ongoing training and development to help you grow your skills and career  
  • A competitive compensation and benefits package  
  • A safe, clean and fun workplace  
What You’ll Do
  • Providing effective and courteous service to all visitors, existing customers, and employees
  • Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
  • Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
  • Creation of purchase orders to ensure timely progression of 3rd party repairs
  • Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
  • Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
  • Provide workshop support on loan vehicle administration relating to customer appointments
  • Working collaboratively with Front of House, manage the parking arrangements on site
  • Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
  • Audits of Loan Vehicles
  • Account Receivables for site specific vehicles and chasing any outstanding balances
  • Supporting customers with queries, bookings and education on vehicle use when required
  • Provide an all-round excellent experience to our customers on a day-to-day basis
What You’ll Bring
  • Excellent written and oral communications skills in English
  • Exceptional Customer Service and soft skills
  • Ability to effectively prioritise and multi-task
  • Creative mindset that thinks outside the box and can invent new solutions to problems
  • Flexible schedule and shift working
  • Attention to detail and accuracy
  • Ability to work well under pressure and with a diverse range of personalities
  • Establish and maintain positive, cooperative, and working relationships
  • Excellent skills with Microsoft Office packages
  • Full valid UK driver’s license for 2 or more years

Apply today

All applications must be submitted electronically, and contain an English CV

Similar Jobs

Diligent Corporation - Senior HRIS Analyst

Diligent Corporation

Budapest, Hungary (On-Site)
2 Months ago
LeoVegas - Accounts Assistant

LeoVegas

Sliema, Malta (On-Site)
1 Month ago
luxsoft - Business Analyst/ CyberArk Onboarding Analyst

luxsoft

Pune, Maharashtra, India (On-Site)
1 Week ago
PwC - Senior Workday Talent and Learning Consultant

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
8 Months ago
Philips - Clinical Application Specialist

Philips

Graz, Styria, Austria (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zones - Lead Architect

Zones

Dallas, Texas, United States (Remote)
2 Months ago
Valeo - Physical Flows Supervisor

Valeo

Querétaro, Mexico (On-Site)
1 Month ago
Aptive - Advanced PCPM

Aptive

Nuevo Laredo, Tamaulipas, Mexico (On-Site)
1 Month ago
Zeeco, Inc. - Global Retrofit and Aftermarket Manager

Zeeco, Inc.

Tulsa, Oklahoma, United States (On-Site)
1 Month ago
PwC - TLS - PwC Services - Consulente del lavoro – Payroll Due Diligence

PwC

Milan, Lombardy, Italy (On-Site)
9 Months ago
The Walt Disney Company - Safety Ops Manager

The Walt Disney Company

Celebration, Florida, United States (On-Site)
2 Months ago
Philips - Senior R&D Project Leader-Pipeline

Philips

Suzhou, Jiangsu, China (On-Site)
1 Month ago
Nintendo - (Junior) Product Manager (m/f/d)

Nintendo

Frankfurt Am Main, Hessen, Germany (On-Site)
7 Months ago
Nexon - Manager, Brand Management

Nexon

El Segundo, California, United States (Hybrid)
2 Weeks ago
Innerspace  - Office Allrounder (m/f/x) - 15-20 Hours/Week

Innerspace

Innsbruck, Tyrol, Austria (On-Site)
3 Days ago

Get notifed when new similar jobs are uploaded

Jobs in England, United Kingdom

DNEG - Character Lead TD ( DNEG Animation)

DNEG

London, England, United Kingdom (Hybrid)
1 Month ago
Tide - Senior Product Manager - Integrations/Data

Tide

United Kingdom (Hybrid)
1 Month ago
Behaviour Interactive - Principal Gameplay Programmer - Dead by Daylight | Programmeur·se jouabilité Principal·e - Dead by Daylight

Behaviour Interactive

Middlesbrough, England, United Kingdom (Hybrid)
9 Months ago
IO Interactive - Release Manager

IO Interactive

Brighton And Hove, England, United Kingdom (Hybrid)
1 Month ago
The game - Social Media Creative (Lifestyle)

The game

London, England, United Kingdom (Hybrid)
3 Months ago
playground - Senior Gameplay Animator

playground

Royal Leamington Spa, England, United Kingdom (Hybrid)
2 Months ago
playground - Lead Gameplay Designer

playground

Royal Leamington Spa, England, United Kingdom (Hybrid)
2 Months ago
Rockstar Games - Principal Technical Artist: Animation

Rockstar Games

Dundee, Scotland, United Kingdom (On-Site)
1 Month ago
Blue bolt - Senior Compositor

Blue bolt

London, England, United Kingdom (Hybrid)
3 Days ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Cardiff, Wales, United Kingdom (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug