Service Advisor

2 Months ago • All levels • Operations

Job Summary

Job Description

Tesla seeks a Service Advisor in Petach Tikva to manage customer service interactions from initial contact to vehicle return. Responsibilities include scheduling appointments, providing updates, addressing payment requirements, educating customers on products and the Tesla app, maintaining customer areas, managing the service fleet, conducting damage audits, facilitating test drives, handling unscheduled appointments, and performing basic diagnostics. The ideal candidate will possess excellent communication and problem-solving skills, thrive in a fast-paced environment, be digitally savvy, and have experience in a customer-facing role, ideally within a technical or automotive setting. Fluency in English and Hebrew is required.
Must have:
  • Excellent customer service skills
  • Strong communication (English & Hebrew)
  • Technical aptitude/automotive experience
  • Organized and detail-oriented
  • Problem-solving & initiative
  • Digital savviness

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences

What You’ll Do
  • Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
  • Educate customers on Product, Tesla App, and answer any questions using customer friendly language
  • Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
  • Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
  • Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
  • Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
  • Maintain a good understanding of Tesla’s products and service operations to perform basic, 
  • visual diagnostics and accurately record repair orders into systems
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment 
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail 
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers 
  • Ability to excel in a team-based environment and achieve common goals 
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Able to communicate, read, and write effectively in the English language, and Hebrew based on local market requirement

Similar Jobs

Tencent - Multimedia Design Manager

Tencent

Shenzhen, Guangdong Province, China (On-Site)
3 Weeks ago
Resolver - Implementation Consultant

Resolver

London, England, United Kingdom (Hybrid)
2 Weeks ago
Feld Entertainment - QA/Compliance Administrator

Feld Entertainment

Jessup, Maryland, United States (On-Site)
1 Month ago
Highspot - Salesforce Technical Lead

Highspot

Hyderabad, Telangana, India (Hybrid)
6 Months ago
Daybreak Game Company LLC - QA Analyst (Temp)

Daybreak Game Company LLC

San Diego, California, United States (On-Site)
10 Months ago
Tesla - Foreign Exchange Manager

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Tesla - Deputy Shift Supervisor / Deputy On-Duty Operations Manager (B IV)

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Evolution - Floor Operations Supervisor

Evolution

Atlantic City, New Jersey, United States (On-Site)
8 Months ago
Paytm - CST Operations - Operation Executive

Paytm

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Playtika - Service Operations Group Manager

Playtika

Poland (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Lionbridge Games - Inventory Project Manager

Lionbridge Games

Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
Nielsen Holdings - Senior Data Scientist

Nielsen Holdings

New York, New York, United States (Remote)
1 Week ago
Tekion Corp - Senior Procurement Specialist

Tekion Corp

Bengaluru, Karnataka, India (On-Site)
23 Hours ago
Corsair - Supply Chain Planner

Corsair

Taipei City, Taiwan (On-Site)
1 Month ago
Ubisoft - Financial Planning Analyst - Global Publishing

Ubisoft

Saint-Mandé, Île-de-France, France (On-Site)
2 Months ago
The Walt Disney Company - Senior Engineering Assistant (Casual Temporary)

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Weeks ago
Schell Games - Experienced Game Designer

Schell Games

Pennsylvania, United States (Hybrid)
1 Month ago
 Vizrt - Program Management Officer (PMO)

Vizrt

Stockholm, Stockholm County, Sweden (On-Site)
2 Weeks ago
eBay - Consignment Director, Historical

eBay

United States (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tel Aviv-Yafo, Tel Aviv District, Israel

NVIDIA - Senior High-Performance System Architect

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Fairmatic - Senior Data Scientist

Fairmatic

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
6 Months ago
NVIDIA - Senior Software Architect, Accelerated Computing SDN

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Google - Software Engineer II, Filestore Control Plane

Google

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Days ago
Google - Junior CPU Formal Verification Engineer

Google

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Week ago
Playtika - Experienced Data Scientist

Playtika

Israel (On-Site)
2 Months ago
Outbrain - Sales Manager - Programmatic Demand

Outbrain

Netanya, Center District, Israel (Hybrid)
21 Hours ago
NVIDIA - Senior ASIC Design Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
1 Week ago
Overwolf - Team Lead Software Engineer

Overwolf

Ramat Gan, Tel Aviv District, Israel (On-Site)
8 Months ago
NVIDIA - Physical Design Backend Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

ByteDance - (LOA) Leave of Absence Partner - HR Operations - AMS

ByteDance

Los Angeles, California, United States (On-Site)
6 Months ago
Google - Service Delivery Manager

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Keywords Studios - Player Support Agent - Spanish/English

Keywords Studios

Silesian Voivodeship, Poland (Hybrid)
1 Month ago
Tencent - IT Operations Intern

Tencent

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
Tesla - Workshop Supervisor

Tesla

Upper Austria, Austria (On-Site)
2 Months ago
ByteDance - IT Support Engineer

ByteDance

State Of São Paulo, Brazil (On-Site)
2 Weeks ago
Krafton  - Lead Product Manager

Krafton

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Dun & Bradstreet - Commercial Trainee

Dun & Bradstreet

Kowloon, Hong Kong (On-Site)
6 Months ago
Samsung Semiconductor - Senior Business Architect

Samsung Semiconductor

San Jose, California, United States (On-Site)
2 Weeks ago
Hawk Eye Innovations - Match Operations Assistant

Hawk Eye Innovations

Edinburgh, Scotland, United Kingdom (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug