Service Advisor

2 Months ago • All levels • Operations

Job Summary

Job Description

Tesla seeks a Service Advisor in Purmerend to deliver exceptional customer service experiences. Responsibilities include managing customer communication (digital and in-person), scheduling service visits, providing product education, maintaining the customer service area, managing the service fleet, facilitating test drives, performing basic diagnostics, and collaborating with technicians to ensure efficient service. The ideal candidate will possess excellent communication and problem-solving skills, thrive in a fast-paced environment, be digitally savvy, and be fluent in English and Dutch. Experience in a customer-facing role, preferably within a technical or automotive setting, is preferred.
Must have:
  • Excellent customer service skills
  • Strong communication (English & Dutch)
  • Technical aptitude/automotive experience
  • Problem-solving & initiative
  • Digital proficiency
  • Valid driver's license

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences. 

What You’ll Do
  • Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
  • Educate customers on Product, Tesla App, and answer any questions using customer friendly language
  • Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
  • Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
  • Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
  • Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
  • Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
  • Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment 
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail 
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers 
  • Ability to excel in a team-based environment and achieve common goals 
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English and Dutch languages 
  • Must have and continue to maintain a valid driving license and safe driving record
  • Required to hold the right to reside and work in the Netherlands

Similar Jobs

SmileGate - [LOST ARK Mobile] FQA 담당

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Months ago
ION - Data Associate - KYC6

ION

Budapest, Hungary (On-Site)
6 Months ago
Mega Zebra - Human Resource Intern (m/f/d)

Mega Zebra

Montreal, Quebec, Canada (Hybrid)
9 Months ago
Creative Assembly - Game Designer

Creative Assembly

England, United Kingdom (On-Site)
3 Weeks ago
NetEase Games - Senior Economy Designer

NetEase Games

United Kingdom (Remote)
1 Month ago
PwC - Senior Associate Mededingings- en Staatssteunrecht

PwC

Amsterdam, North Holland, Netherlands (On-Site)
6 Months ago
ION - Implementation Engineer - 9951

ION

London, England, United Kingdom (On-Site)
6 Months ago
Google - Partner Engineer, Device Platform Operations and Partner Engineering

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Tesla - Real Estate Specialist - Utilities

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
DraftKings - Part-Time Operations Associate

DraftKings

Pueblo, Colorado, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Activision - Lead Multiplayer Systems Designer

Activision

Wisconsin, United States (Hybrid)
1 Week ago
Eleven Labs - Scaled Customer Success Manager - EMEA

Eleven Labs

London, England, United Kingdom (Remote)
1 Month ago
Ciklum - Senior Android Developer

Ciklum

Chennai, Tamil Nadu, India (Hybrid)
6 Months ago
Virtuos - Finance AR Intern

Virtuos

China (On-Site)
2 Days ago
Nintendo - Intern - Finance

Nintendo

Redmond, Washington, United States (On-Site)
5 Months ago
HoYoverse - Accountant (Accounts Receivable)

HoYoverse

Singapore (On-Site)
3 Months ago
Aristocrat Gaming - CRM Manager

Aristocrat Gaming

St. Julian's, Malta (Hybrid)
1 Month ago
WebFX - Jr. Paid Social Media Marketing Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
6 Months ago
Scopely - QA Director - Unannounced Project

Scopely

Lisbon, Lisbon, Portugal (Hybrid)
4 Months ago
Rackspace Technology - Senior Cloud Business Consultant (FinOps)

Rackspace Technology

Canada (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Purmerend, North Holland, Netherlands

Tencent - Senior Consumer Insights Manager (Quant), Games

Tencent

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
Tesla - Senior Application Support Engineer

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Tesla - Service Technician

Tesla

Purmerend, North Holland, Netherlands (On-Site)
2 Months ago
Abstraction games - IT Systems Administrator

Abstraction games

Eindhoven, North Brabant, Netherlands (On-Site)
4 Weeks ago
Miniclip - Game Designer

Miniclip

Netherlands (On-Site)
1 Week ago
Beyond Sports  - Unity Developer

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
3 Weeks ago
Azerion - Content Management & Analyst Intern

Azerion

North Holland, Netherlands (On-Site)
4 Weeks ago
Voodoo - Senior Game Developer - Paper.io 2

Voodoo

Amsterdam, North Holland, Netherlands (Remote)
2 Weeks ago
Nagarro - Analyst ,Social Media Marketing

Nagarro

Netherlands (Remote)
6 Months ago
Mozilla - Staff Machine Learning Engineer, Gen AI

Mozilla

Netherlands (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

The Walt Disney Company - Costume Distribution Lead

The Walt Disney Company

Hong Kong (On-Site)
3 Months ago
GoTo Group - Region Operations Associate

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
Google - Strategy and Operations Senior Associate, Research and Core

Google

Los Angeles, California, United States (On-Site)
1 Week ago
Hawk Eye Innovations - Match Operations Assistant - Brussels

Hawk Eye Innovations

Brussels, Brussels, Belgium (On-Site)
1 Day ago
Microsoft - Support Escalation Management

Microsoft

(On-Site)
1 Week ago
Deliveroo - Operations Associate

Deliveroo

Milan, Lombardy, Italy (On-Site)
1 Month ago
Scopely - Senior Manager, Business Operations - Office of the CRO

Scopely

California, United States (Hybrid)
3 Months ago
Tesla - Store Manager - Wroclaw

Tesla

Długołęka, Lower Silesian Voivodeship, Poland (On-Site)
2 Months ago
Bungie - Release Manager

Bungie

(Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug