Service Advisor

3 Months ago • All levels • Operations

Job Summary

Job Description

Tesla seeks a Service Advisor in Arnhem, Netherlands to manage customer service from initial contact to vehicle return. Responsibilities encompass scheduling, communication (digital and in-person), customer education on products and the Tesla app, maintaining the service area, managing the service fleet (including damage audits and cleaning), facilitating test drives, handling unscheduled appointments, performing basic diagnostics, and collaborating with technicians. The ideal candidate possesses excellent customer service skills, thrives in a fast-paced environment, communicates effectively, is digitally savvy, and is fluent in English and Dutch. Experience in a customer-facing technical or automotive role is preferred.
Must have:
  • Excellent customer service skills
  • Fluent in English and Dutch
  • Technical or automotive experience
  • Strong communication skills
  • Digital savviness
  • Valid driver's license

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences. 

What You’ll Do
  • Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
  • Educate customers on Product, Tesla App, and answer any questions using customer friendly language
  • Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
  • Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
  • Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
  • Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
  • Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
  • Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment 
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail 
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers 
  • Ability to excel in a team-based environment and achieve common goals 
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English and Dutch languages 
  • Must have and continue to maintain a valid driving license and safe driving record
  • Required to hold the right to reside and work in the Netherlands

Similar Jobs

Survay Monkey - Senior Manager, Customer Marketing

Survay Monkey

Ottawa, Ontario, Canada (Hybrid)
1 Month ago
The E.W. Scripps Company - Account Executive, Political (Digital & OTT)

The E.W. Scripps Company

Washington, District Of Columbia, United States (Hybrid)
2 Weeks ago
The Walt Disney Company - Media Trader

The Walt Disney Company

Montévrain, Île-de-France, France (On-Site)
1 Month ago
Company3 Method Studios - Senior Payroll Specialist

Company3 Method Studios

California, United States (Remote)
4 Months ago
Virtuos - Senior Game Designer

Virtuos

Japan (On-Site)
2 Months ago
Smilegate - CS Management and Planning (Operations Support)

Smilegate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
Hawk Eye Innovations - Match Operations Assistant - Newcastle

Hawk Eye Innovations

Newcastle Upon Tyne, England, United Kingdom (On-Site)
1 Month ago
warner bros games - Senior Manager, Franchise Planning

warner bros games

Burbank, California, United States (Hybrid)
1 Month ago
CloudLinux - Billing Operations Specialist

CloudLinux

Buenos Aires, Buenos Aires, Argentina (Remote)
2 Months ago
The Walt Disney Company - Entertainment Lead - 6-12 months contract

The Walt Disney Company

Hong Kong (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WebFX - Jr. Web Designer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
7 Months ago
sony global (Games) - HR Specialist

sony global (Games)

Dalian, Liaoning, China (On-Site)
1 Week ago
ElevenLabs - Senior Customer Success Manager - India

ElevenLabs

India (Remote)
2 Months ago
The Walt Disney Company - Specialist, Programming and Content Curation

The Walt Disney Company

Bangkok, Bangkok, Thailand (On-Site)
1 Month ago
Tesla - Real Estate Specialist - Central Region

Tesla

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Nintendo - Intern - Business Intelligence

Nintendo

Redmond, Washington, United States (On-Site)
6 Months ago
Virtuos - 3D Environment Artist

Virtuos

Vietnam (On-Site)
2 Months ago
FlyQuest - Facilities Coordinator

FlyQuest

Culver City, California, United States (On-Site)
1 Month ago
Liquid Advertising - Media Planner - Japan

Liquid Advertising

Japan (Remote)
2 Months ago
CAE - Sales Strategy Analyst, EMEAA

CAE

Burgess Hill, England, United Kingdom (Hybrid)
3 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Gelderland, Netherlands

Insight Software - Account Executive (SAP)

Insight Software

Gouda, South Holland, Netherlands (On-Site)
2 Months ago
Beyond Sports - Unreal Engine Intern

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
1 Month ago
Adyen - Disputes/chargebacks Support Specialist

Adyen

Amsterdam, North Holland, Netherlands (Hybrid)
2 Weeks ago
GamePoint - Lead Unity Developer

GamePoint

The Hague, South Holland, Netherlands (On-Site)
11 Months ago
Tesla - Manufacturing Supervisor

Tesla

North Brabant, Netherlands (On-Site)
3 Months ago
Adyen - Alliances Partner Manager

Adyen

Amsterdam, North Holland, Netherlands (On-Site)
1 Week ago
Beyond Sports - 3D Motion Designer

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
2 Months ago
appier - Campaign Analyst

appier

Amsterdam, North Holland, Netherlands (Hybrid)
2 Weeks ago
Devoteam - ServiceNow Business Consultant

Devoteam

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
Google - Onderhoudstechnicus Elektro

Google

Eemshaven, Groningen, Netherlands (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

undefined - Customer Success Manager, West

United States (Remote)
7 Months ago
Fliff  Inc  - Customer Success Specialist

Fliff Inc

Philadelphia, Pennsylvania, United States (On-Site)
10 Months ago
NVIDIA - Director of Business Continuity

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
Tesla - Territory Manager, Energy Service, EMEA West

Tesla

North Holland, Netherlands (On-Site)
3 Months ago
Crunchyroll - Customer Experience Operations Analyst

Crunchyroll

Culver City, California, United States (On-Site)
4 Months ago
The Walt Disney Company - Costume Distribution Lead

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
Tesla - Office Coordinator

Tesla

Saint-Ouen-sur-Seine, Île-de-France, France (On-Site)
3 Months ago
Voodoo - Operations Manager

Voodoo

Paris, Île-de-France, France (On-Site)
3 Months ago
Tesla - Parts Manager - BENELUX

Tesla

North Holland, Netherlands (On-Site)
3 Months ago
Google - Contracting Operations Manager

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug