Service Advisor

2 Months ago • All levels • Operations

Job Summary

Job Description

Tesla seeks a Service Advisor in Groningen to manage customer service interactions, scheduling, communication (digital and in-person), and vehicle maintenance. Responsibilities include educating customers on products and the Tesla app, maintaining the service area, managing the service fleet, facilitating test drives, handling unscheduled appointments, performing basic diagnostics, and collaborating with technicians. The ideal candidate possesses excellent customer service skills, thrives in a fast-paced environment, has strong communication skills, is digitally savvy, and is fluent in English and Dutch.
Must have:
  • Excellent customer service skills
  • Strong communication skills (English & Dutch)
  • Proactive problem-solving abilities
  • Digital savviness
  • Valid driving license
  • Experience in customer-facing role
Good to have:
  • Technical or automotive background

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences. 

What You’ll Do
  • Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
  • Educate customers on Product, Tesla App, and answer any questions using customer friendly language
  • Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
  • Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
  • Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
  • Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
  • Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
  • Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment 
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail 
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers 
  • Ability to excel in a team-based environment and achieve common goals 
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English and Dutch languages 
  • Must have and continue to maintain a valid driving license and safe driving record
  • Required to hold the right to reside and work in the Netherlands

Similar Jobs

quience - Senior Data Analyst - Storefront

quience

Palo Alto, California, United States (Hybrid)
19 Hours ago
CD PROJEKT RED - Project Manager - Mobile

CD PROJEKT RED

Seoul, South Korea (On-Site)
1 Month ago
Sphere Entertainment Co - Camera Field Lead

Sphere Entertainment Co

Burbank, California, United States (On-Site)
1 Month ago
Collective Ace Group - Investment Executive

Collective Ace Group

Berlin, Berlin, Germany (Remote)
3 Months ago
Lightcast - Linguistics Data Analyst

Lightcast

(Remote)
3 Weeks ago
Netflix - HR Service Delivery Transition Analyst

Netflix

Manila, Metro Manila, Philippines (Hybrid)
2 Weeks ago
Scopely - Manager - LiveOps Stumble Guys

Scopely

Barcelona, Catalonia, Spain (On-Site)
1 Month ago
Netflix - Post Production Manager (LATAM)

Netflix

Mexico City, Mexico City, Mexico (On-Site)
2 Weeks ago
Inkittt - VP of Operations

Inkittt

San Francisco, California, United States (Hybrid)
4 Months ago
Google - Training Program Manager

Google

Hyderabad, Telangana, India (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PENN Interactive - Regional Director of Player Development

PENN Interactive

Detroit, Michigan, United States (On-Site)
2 Months ago
OKX - Senior Risk Manager, (Trading, 24/7 team)

OKX

Singapore, Singapore (On-Site)
6 Months ago
SEGULA Technologies - Senior Cybersecurity Engineer-Air Traffic Management

SEGULA Technologies

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
1 Month ago
Evolution - Treasury Operations Manager

Evolution

St. Julian's, Malta (On-Site)
2 Months ago
Lionsgate Games - Coordinator, Global Marketing

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Month ago
Playtika - Incident Engineer

Playtika

Poland (Hybrid)
4 Months ago
ION - Project Management Office

ION

Italy (On-Site)
6 Months ago
PwC - Consultant en contrôle de gestion | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
6 Months ago
Virtuos - Senior Lighting Artist

Virtuos

Ireland (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Groningen, Groningen, Netherlands

Google - Industry Head (English)

Google

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
Tesla - Distributed Systems Engineer, Autobidder Platform

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Insight  Software - Account Executive (SAP)

Insight Software

Gouda, South Holland, Netherlands (On-Site)
1 Month ago
Tesla - Roaming Lead, Supercharging EMEA

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
PwC - Manager - Assurance Corporate Reporting Services

PwC

Amsterdam, North Holland, Netherlands (On-Site)
7 Months ago
Tesla - Service Advisor

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
2 Months ago
Stake Logic - Product Owner

Stake Logic

Eindhoven, North Brabant, Netherlands (On-Site)
3 Months ago
Vertigo Games - Senior Asset Artist

Vertigo Games

Amsterdam, North Holland, Netherlands (Hybrid)
19 Hours ago
Google - Data and Measurement Specialist, Large Customer Sales

Google

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
Tesla - Engineering Technician Powertrain

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Evolution - Equipment Support Specialist (Game Integrity)

Evolution

Medellín, Antioquia, Colombia (On-Site)
1 Month ago
Trendyol - Trendyol Go - Operations Professionals

Trendyol

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago
Tencent - Senior IT Operations Engineer

Tencent

Los Angeles, California, United States (On-Site)
4 Weeks ago
Keywords Studios - Executive - Transport Administration

Keywords Studios

Haryana, India (On-Site)
1 Month ago
Tesla - Workshop Supervisor

Tesla

Vienna, Vienna, Austria (On-Site)
2 Months ago
Google - Program Manager III, Supply Chain Operations and Systems Capabilities, Pixel

Google

Mountain View, California, United States (On-Site)
2 Days ago
Tesla - Sustainability / Energy Management Operations Specialist – Energy

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
ByteDance - LLM Global Data - LLM Safety Performance Operations Team Lead

ByteDance

Singapore (On-Site)
2 Weeks ago
Tesla - Mobile Service Technician

Tesla

Huddinge, Stockholm County, Sweden (On-Site)
2 Months ago
Tesla - Field Manager, Energy Service, Benelux

Tesla

North Holland, Netherlands (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug