Service Advisor

2 Months ago • All levels • Operations

Job Summary

Job Description

Tesla seeks a Service Advisor in Groningen to manage customer service interactions, scheduling, communication (digital and in-person), and vehicle maintenance. Responsibilities include educating customers on products and the Tesla app, maintaining the service area, managing the service fleet, facilitating test drives, handling unscheduled appointments, performing basic diagnostics, and collaborating with technicians. The ideal candidate possesses excellent customer service skills, thrives in a fast-paced environment, has strong communication skills, is digitally savvy, and is fluent in English and Dutch.
Must have:
  • Excellent customer service skills
  • Strong communication skills (English & Dutch)
  • Proactive problem-solving abilities
  • Digital savviness
  • Valid driving license
  • Experience in customer-facing role
Good to have:
  • Technical or automotive background

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences. 

What You’ll Do
  • Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
  • Educate customers on Product, Tesla App, and answer any questions using customer friendly language
  • Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
  • Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
  • Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
  • Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
  • Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
  • Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment 
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail 
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers 
  • Ability to excel in a team-based environment and achieve common goals 
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English and Dutch languages 
  • Must have and continue to maintain a valid driving license and safe driving record
  • Required to hold the right to reside and work in the Netherlands

Similar Jobs

Fliff  Inc  - Senior Financial Controller

Fliff Inc

Philadelphia, Pennsylvania, United States (On-Site)
9 Months ago
ByteDance - Senior Data Scientist

ByteDance

Seattle, Washington, United States (On-Site)
1 Week ago
The Walt Disney Company - Digital Retail Marketing Intern

The Walt Disney Company

Paris, Île-de-France, France (On-Site)
1 Week ago
Sinch - Sales Engineer - SIP

Sinch

Georgia, United States (Remote)
3 Weeks ago
Ubisoft - Business Planning Analyst Assistant Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago
Riot Games - Senior Service Designer, Player Support

Riot Games

Singapore (On-Site)
1 Month ago
Easygo - Payments Operations Specialist

Easygo

Melbourne, Victoria, Australia (On-Site)
4 Months ago
Onward Search - Creative Operations Manager

Onward Search

Mechanicsburg, Pennsylvania, United States (Remote)
1 Month ago
Hawk Eye Innovations - NBA Technical Operations Senior Coordinator - Officiating

Hawk Eye Innovations

Atlanta, Georgia, United States (Hybrid)
1 Week ago
Square Enix - Operations Support, Night Agent

Square Enix

El Segundo, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ourpalm - Game Data Analyst

Ourpalm

Beijing, Beijing, China (On-Site)
6 Days ago
The Walt Disney Company - Senior Financial Analyst - Marketing Finance

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Week ago
Fandom - Sr Ad Operations Specialist

Fandom

Poznań, Greater Poland Voivodeship, Poland (Remote)
1 Month ago
Netflix - Associate, Finance & Strategy, Partnerships

Netflix

Los Gatos, California, United States (On-Site)
1 Week ago
Ubisoft - Associate Product Manager / Product Manager

Ubisoft

Pune, Maharashtra, India (On-Site)
5 Days ago
Tesla - Cellular Support Specialist, EMEA

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Altagram Group - Audio Engineer - Video Game Localization

Altagram Group

Germany (On-Site)
4 Weeks ago
Sony Interactive Entertainment - Advertising Media Planner for Japan Domestic Market

Sony Interactive Entertainment

Tokyo, Japan (Hybrid)
2 Months ago
The Walt Disney Company - Physical Production Asset Coordinator

The Walt Disney Company

Burbank, California, United States (Hybrid)
1 Day ago
Keywords Studios - Tax Analyst

Keywords Studios

Quebec, Canada (Remote)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Groningen, Groningen, Netherlands

PwC - (Senior) Manager Indirect Tax - Public Interest Entities

PwC

Amsterdam, North Holland, Netherlands (Hybrid)
6 Months ago
Google - Agency and Partner Industry Manager

Google

Amsterdam, North Holland, Netherlands (On-Site)
1 Week ago
Tesla - Supervisor Technical Support – Residential Products

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Tencent - HR Operations Specialist

Tencent

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
PwC - Financial Sector Cyber Security Strategy Manager

PwC

Amsterdam, North Holland, Netherlands (Hybrid)
3 Months ago
PwC - Manager - Assurance Corporate Reporting Services

PwC

Amsterdam, North Holland, Netherlands (On-Site)
6 Months ago
Miniclip - Backend Developer

Miniclip

Netherlands (On-Site)
1 Week ago
Playtika - PHP Developer

Playtika

Netherlands (Hybrid)
1 Month ago
PwC - Financial Sector Cyber Security Senior Manager

PwC

Amsterdam, North Holland, Netherlands (On-Site)
3 Months ago
Tesla - Mobile Service Technician

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Sporty Group - Project Manager

Sporty Group

(Remote)
4 Months ago
Ourpalm - Senior Operations Manager

Ourpalm

Guangzhou, Guangdong Province, China (On-Site)
1 Week ago
On Location - Ticketing Manager, Milano Cortina 2026 Olympic and Paralympic Games

On Location

Milan, Lombardy, Italy (On-Site)
2 Weeks ago
DraftKings - Operations Associate

DraftKings

Ralston, Nebraska, United States (On-Site)
4 Weeks ago
Tesla - Shift Supervisor, Body Shop - Gigafactory Berlin Brandenburg

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
PwC - ETIC, GCP Technical Support Engineer - Manager

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
6 Months ago
Wipro - ITIL Release Manager

Wipro

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Fliff  Inc  - Junior Game Operations Associate

Fliff Inc

Philadelphia, Pennsylvania, United States (On-Site)
9 Months ago
Netflix - Post Production Manager (LATAM)

Netflix

Mexico City, Mexico City, Mexico (On-Site)
1 Week ago
Krafton  - Deep Learning Strategy & Operations Associate

Krafton

Seoul, South Korea (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug