Service Advisor

2 Months ago • All levels • Operations

Job Summary

Job Description

Tesla is seeking a Service Advisor in Tilburg, Netherlands to manage the customer service experience from initial contact to vehicle return. Responsibilities include scheduling appointments, providing updates via digital and in-person communication, educating customers on Tesla products and the app, maintaining the customer area, managing the service fleet, facilitating test drives, handling unscheduled appointments, performing basic diagnostics, and collaborating with technicians. The ideal candidate possesses excellent communication and problem-solving skills, thrives in fast-paced environments, and is proficient in English and Dutch.
Must have:
  • Excellent customer service skills
  • Strong communication (English & Dutch)
  • Proficient in MS Office
  • Valid driving license
  • Problem-solving skills
  • Teamwork skills

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences. 

What You’ll Do
  • Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
  • Educate customers on Product, Tesla App, and answer any questions using customer friendly language
  • Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
  • Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
  • Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
  • Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
  • Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
  • Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment 
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail 
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers 
  • Ability to excel in a team-based environment and achieve common goals 
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English and Dutch languages 
  • Must have and continue to maintain a valid driving license and safe driving record
  • Required to hold the right to reside and work in the Netherlands

Similar Jobs

Steer Studios - Finance Manager

Steer Studios

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
3 Months ago
The Walt Disney Company - Assistant Manager, Franchise Marketing

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
1 Month ago
WebFX - Remote Copy/Content Editor

WebFX

United States (Remote)
5 Months ago
Lighthouse Games - Lead VFX Artist

Lighthouse Games

England, United Kingdom (Hybrid)
1 Month ago
USE Insider - Global Rewards Specialist (Hybrid)

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago
Epic Games - Vendor Specialist

Epic Games

Cary, North Carolina, United States (On-Site)
1 Month ago
Windranger Labs - Customer Support Specialist (Live Chat)

Windranger Labs

Apac, Northern Region, Uganda (Remote)
2 Days ago
Google - Retail Market Manager

Google

Tokyo, Japan (On-Site)
1 Week ago
Tesla - Delivery Supervisor - Hisings Backa, Gothenburg

Tesla

Västra Götaland County, Sweden (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WebFX - Remote Copywriter: Health

WebFX

Philippines (Remote)
6 Months ago
Tesla - Construction Site Manager

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Trek - Bicycle Technician

Trek

Wijchen, Gelderland, Netherlands (On-Site)
2 Months ago
Ubisoft - Billing and Collection Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
3 Weeks ago
GoTo Group - Region Merchant Strategy Manager (Surabaya)

GoTo Group

Surabaya, East Java, Indonesia (On-Site)
3 Months ago
FanCode - Associate Vice President - Product Design

FanCode

Mumbai, Maharashtra, India (On-Site)
7 Months ago
The Walt Disney Company - Mechanical Project Engineer

The Walt Disney Company

Paris, Île-de-France, France (On-Site)
1 Month ago
Experis - VR Video Games Engineer

Experis

Portland, Oregon, United States (On-Site)
9 Months ago
Nintendo - CONTRACT - Tester (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
5 Months ago
Aristocrat Gaming - User Acquisition Manager

Aristocrat Gaming

Barcelona, Catalonia, Spain (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in North Brabant, Netherlands

GamePoint - Full-Stack Developer (PHP)

GamePoint

The Hague, South Holland, Netherlands (On-Site)
4 Months ago
Tesla - Test Lab Support Engineer

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
Azerion - Developer Relations Intern

Azerion

North Holland, Netherlands (On-Site)
4 Weeks ago
PwC - Kwantitatief Manager Zorg (Amsterdam, Rotterdam, Utrecht)

PwC

Amsterdam, North Holland, Netherlands (On-Site)
6 Months ago
PlayerUnknown Productions - Senior QA Specialist

PlayerUnknown Productions

Amsterdam, North Holland, Netherlands (Hybrid)
6 Months ago
PwC - Financial Sector Cyber Security Strategy Manager

PwC

Amsterdam, North Holland, Netherlands (Hybrid)
3 Months ago
Trek - Bike Packaging and Disassembly Technician

Trek

Wijchen, Gelderland, Netherlands (On-Site)
2 Months ago
Tesla - Associate Technical Support Engineer (French Speaker)

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
GamePoint - Lead Unity Developer

GamePoint

The Hague, South Holland, Netherlands (On-Site)
10 Months ago
Team Liquid - Social Media Manager (CS), EU

Team Liquid

Utrecht, Utrecht, Netherlands (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

DraftKings - Lottery Fulfillment Associate

DraftKings

West Virginia, United States (On-Site)
1 Week ago
The Walt Disney Company - Production Manager

The Walt Disney Company

Toronto, Ontario, Canada (On-Site)
1 Week ago
Xsolla - Global Banking and Payments Director

Xsolla

(Remote)
2 Weeks ago
Extreme Network - Technical Support Engineer- On Site Sacramento

Extreme Network

California, United States (On-Site)
6 Months ago
Aristocrat Gaming - Head of Customer Support & Risk

Aristocrat Gaming

Santiago De Querétaro, Querétaro, Mexico (On-Site)
1 Week ago
Evolution - Service Support Specialist

Evolution

Birkirkara, Malta (On-Site)
2 Days ago
Tencent - AML & Compliance Operation Manager

Tencent

(On-Site)
3 Months ago
Trek - Service Technician/Advisor

Trek

Alamo, California, United States (On-Site)
2 Months ago
Tesla - Service Operations Lead

Tesla

Vienna, Vienna, Austria (On-Site)
2 Months ago
NVIDIA - Senior Manager, Workplace Planning and Optimization

NVIDIA

Santa Clara, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug