Service Advisor

2 Months ago • All levels • Operations

Job Summary

Job Description

Tesla is seeking a Service Advisor in Tilburg, Netherlands to manage the customer service experience from initial contact to vehicle return. Responsibilities include scheduling appointments, providing updates via digital and in-person communication, educating customers on Tesla products and the app, maintaining the customer area, managing the service fleet, facilitating test drives, handling unscheduled appointments, performing basic diagnostics, and collaborating with technicians. The ideal candidate possesses excellent communication and problem-solving skills, thrives in fast-paced environments, and is proficient in English and Dutch.
Must have:
  • Excellent customer service skills
  • Strong communication (English & Dutch)
  • Proficient in MS Office
  • Valid driving license
  • Problem-solving skills
  • Teamwork skills

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences. 

What You’ll Do
  • Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
  • Educate customers on Product, Tesla App, and answer any questions using customer friendly language
  • Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
  • Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
  • Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
  • Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
  • Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
  • Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment 
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail 
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers 
  • Ability to excel in a team-based environment and achieve common goals 
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English and Dutch languages 
  • Must have and continue to maintain a valid driving license and safe driving record
  • Required to hold the right to reside and work in the Netherlands

Similar Jobs

Goliath Group - Inventory Controller

Goliath Group

Overijssel, Netherlands (Hybrid)
1 Month ago
The Walt Disney Company - Mickey's of Glendale Product Design Coordinator (Project Hire)

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Days ago
PwC - Konsultant/Konsultantka | Doradztwo Księgowe i Usługi atestacyjne

PwC

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Instawork - FP&A Manager / Sr Manager

Instawork

San Francisco, California, United States (Hybrid)
18 Hours ago
Outbrain - Technical Solution Engineer

Outbrain

Ljubljana, Ljubljana, Slovenia (Hybrid)
17 Hours ago
Tesla - Service Advisor

Tesla

(On-Site)
2 Months ago
 Vizrt - Program Management Officer (PMO)

Vizrt

Stockholm, Stockholm County, Sweden (On-Site)
2 Weeks ago
Easygo - Payments Operations Manager

Easygo

Melbourne, Victoria, Australia (On-Site)
3 Weeks ago
Krafton  - Milestone Review Process Manager

Krafton

Seoul, South Korea (On-Site)
1 Month ago
Tesla - Store Supervisor

Tesla

Erfurt, Thuringia, Germany (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Samsung Semiconductor - Senior Engineer, DRAM

Samsung Semiconductor

San Jose, California, United States (Hybrid)
1 Month ago
Postman - Senior Frontend Engineer

Postman

San Francisco, California, United States (Hybrid)
1 Day ago
PwC - Tax NewLaw - Associate

PwC

Singapore (On-Site)
6 Months ago
NVIDIA - Senior Financial Reporting Analyst

NVIDIA

Canada (On-Site)
2 Months ago
Lionsgate Games - Coordinator, Global Paid Media & Analytics

Lionsgate Games

Santa Monica, California, United States (On-Site)
2 Months ago
Blinkhealth - Strategic Operations Manager, Operational Excellence

Blinkhealth

Pittsburgh, Pennsylvania, United States (Hybrid)
18 Hours ago
undefined - Accounting Associate

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Tesla - Manufacturing Supervisor

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
Virtuos - Lead Level Designer

Virtuos

China (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in North Brabant, Netherlands

Tesla - Tesla Support Advisor - Dutch Speaker

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Tesla - Service Technician Apprenticeship

Tesla

Hengelo, Overijssel, Netherlands (On-Site)
2 Months ago
Tesla - Senior Supply Chain Planner – Spare Parts

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
Tesla - Service Technician

Tesla

Purmerend, North Holland, Netherlands (On-Site)
2 Months ago
PwC - Senior Associate Debt & Capital Advisory

PwC

Amsterdam, North Holland, Netherlands (On-Site)
7 Months ago
Tencent - SRE Intern

Tencent

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
GamePoint - Game Community Manager German Speaker

GamePoint

The Hague, South Holland, Netherlands (On-Site)
3 Months ago
Tesla - Environmental Commodities Trading Analyst

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Tesla - Parts Advisor

Tesla

South Holland, Netherlands (On-Site)
2 Months ago
PwC - (Senior) Manager - Enterprise Architect Publieke Sector

PwC

Amsterdam, North Holland, Netherlands (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Activate Games - Regional Leader, Eastern Canada

Activate Games

Ontario, Canada (On-Site)
1 Month ago
ESL FACEIT Group - EFG - Manager, Production Management, North America

ESL FACEIT Group - EFG

Ohio, United States (Hybrid)
1 Month ago
Twitch - Strategy & Operations Manager

Twitch

San Francisco, California, United States (On-Site)
1 Month ago
Warner Bros Games - Manager, Software Engineering

Warner Bros Games

(Hybrid)
2 Months ago
Rank group - Customer Service Host

Rank group

Blackpool, England, United Kingdom (On-Site)
5 Months ago
Trek - Field Quality Rework Manager

Trek

Waterloo, Wisconsin, United States (Hybrid)
2 Months ago
Netflix - Security Operations Manager

Netflix

Texas, United States (On-Site)
2 Weeks ago
DraftKings - Fantasy Sports Operations Associate

DraftKings

Plovdiv, Plovdiv Province, Bulgaria (On-Site)
3 Weeks ago
ByteDance - LLM Training Operation (Reasoning and Knowledge) - Specialist

ByteDance

Singapore (On-Site)
6 Months ago
Tesla - Customer Support Supervisor

Tesla

Mumbai, Maharashtra, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug