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Service Contract Insurance Business Solution and Operations - Global Payment

California, United States (On-site)

Service Contract Insurance Business Solution and Operations - Global Payment

2 Weeks ago • 5-5 Years • Monetization • Logistics

About the job

Summary

ByteDance's Global Payment team seeks a leader for its US service contract and protection business. Responsibilities include developing insurance solutions, managing operations, improving adoption rates and profitability, collaborating with e-commerce stakeholders, and managing insurance partnerships. The ideal candidate possesses strong general insurance knowledge (particularly in the US market), at least 5 years of experience in digital or embedded insurance, and expertise in managing insurance operations and partnerships. Experience with consumer product creation and distribution is a plus.

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Must have:

Strong General Insurance knowledge (US Market)
5+ years in digital/embedded insurance
E-commerce/digital platform understanding
Insurance partnership management & negotiation
Insurance operations management
Lead US service contract business
Drive insurance solutioning and project execution

Good to have:

Bachelor's/advanced degree in Business, Insurance, Finance
Consumer product creation/distribution experience

Perks:

100% employee medical insurance coverage
75% dependent medical insurance coverage
HSA with company match
Dental, Vision, Disability, Life Insurance
FSA options
17 days PTO + 10 paid holidays + 10 sick days
12 weeks paid parental leave
8 weeks paid supplemental disability
Mental/emotional health benefits
401k company match
Gym & cellphone reimbursements

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Responsibilities

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About Us The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. Responsibilities: - Lead our overall US service contract and protection business for consumers - Drive insurance solutioning for the insurance business and operations, and manage its corresponding project delivery / execution, and growth - Manage, resolve, and improve on ongoing insurance business operations - Drive initiatives to improve insurance adoption rate and profit / losses - Drive collaboration, marketing campaigns, and promotion features with e-commerce stakeholders around insurance products and services - Manage relevant insurance partnerships for the portfolio in US and globally, including co-creation, commercial and product negotiation and performance review with the partners

Qualifications

Minimum Qualifications: - Strong General Insurance domain knowledge and experience, especially in the US market - At least 5 years of proven track record and experience in digital or embedded insurance - Familiar with and good understanding of e-commerce or digital platforms business models and common key metrics - Track record in managing and negotiation in insurance partnerships, be it with insurer, broker / agency, reinsurer, or any other insurance institution - Comfortable with and proven track record in managing insurance operations, including customer education and service support, policy - Experience in consumer product creation and distribution, either Direct to Consumer or B2B2C via consumer platform is a bonus Preferred Qualifications: - Bachelor's Degree or higher in a quantitative discipline such as Business, Insurance, Finance, or a related field. Advanced degrees or insurance certifications are a plus. - 5+ years of proven track record and experience in digital or embedded insurance ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $165120 - $414000 annually.​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​
For Los Angeles County (unincorporated) Candidates:​
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​
3. Exercising sound judgment.​