Service Delivery Manager

5 Hours ago • 3 Years +

Job Summary

Job Description

The Service Delivery Manager is responsible for building and maintaining strong relationships with Clearwater's clients, acting as the main point of contact. They solve complex investment reporting and portfolio accounting challenges, provide valuable insights to optimize investment operations, ensuring client satisfaction and driving business growth. Responsibilities include ensuring accurate daily reporting, resolving service incidents, managing client engagement, providing training, developing client relationships, and mentoring analysts.
Must have:
  • Working knowledge of financial services and investment accounting.
  • Self-starter who proactively seeks out solutions and expertise.
  • Able to execute in a fast-paced and ambiguous environment.
  • Strong computer skills, including proficiency in Microsoft Office.
  • Excellent attention to detail and strong documentation skills.
  • Outstanding verbal and written communication skills.
  • Strong organizational and interpersonal skills.
  • Exceptional problem-solving abilities.
Good to have:
  • Working knowledge of structured products, derivatives, fixed-income securities, etc.

Job Details

Job Summary: 

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater’s clients, serving as the main point of contact and ensuring ongoing client engagement, from the daily user to decision maker level. 

They are viewed by our clients as a trusted advisor, solving complex investment reporting and portfolio accounting challenges, and acting as a strong internal advocate on their behalf. By maintaining knowledge of product enhancements and the changing investment accounting industry, they play a crucial role providing valuable insights to empower our clients to optimize their investment operations, ensuring client satisfaction and driving business growth. 

Responsibilities: 

  • Plans and oversees the fulfillment of accurate daily reporting support and service for clients, ensuring quality servicing, adherence to SLAs, and operational performance in line with SOPs. 

  • Coordinate and execute resolution of service incidents and escalation of technical issues. 

  • Manages Client Engagement Model & client health reporting, including planning and leading remote and in-person client engagement meetings and driving platform usage. 

  • Provides client training on best practices around daily operational & trading support using Clearwater and advises how to leverage new features and enhancements. 

  • Develops client relationships and expands network at those organizations, understanding client business and product needs. 

  • Provides guidance and mentorship to Analysts in the team. 

Required Skills: 

  • Working knowledge of financial services and investment accounting. 

  • Working knowledge of structured products, derivatives, fixed-income securities, etc. Preferred. 

  • Self-starter who proactively seeks out solutions and expertise. 

  • Able to execute in a fast paced and sometimes ambiguous environment. 

  • Strong computer skills, including proficiency in Microsoft Office.  

  • Excellent attention to detail and strong documentation skills.  

  • Outstanding verbal and written communication skills.  

  • Strong organizational and interpersonal skills. 

  • Exceptional problem-solving abilities.  

Education and Experience:   

  • Bachelor's degree in accounting or similar field, or relevant experience in Investment Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations. 

  • 3+ years of relevant experience. 

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About The Company

Clearwater Analytics is a global industry-leading SaaS solution which automates the entire investment lifecycle. With a single instance, multi-tenant architecture, Clearwater offers award-winning investment portfolio performance reporting, data aggregation, reconciliation, compliance, risk, and order management. Each day, leading insurers, asset managers, corporations, and governments use Clearwater’s trusted data to drive efficient, scalable investing.

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