Service Delivery Manager
Job Summary
Job Description
A Cloud Service Delivery Manager is responsible for overseeing the entire lifecycle of cloud services, ensuring smooth delivery, optimal performance, cost efficiency, and compliance. Key responsibilities include designing cloud strategies, managing migrations, monitoring service levels, and collaborating with stakeholders. The role involves acting as the primary point of contact for cloud service issues and driving continuous improvement initiatives. This includes designing and optimizing cloud architectures, evaluating cloud providers, developing migration plans, monitoring performance against SLAs, resolving issues, managing incident escalations, analyzing cloud usage for cost optimization, ensuring security and compliance, and building strong stakeholder relationships. The ideal candidate will have deep understanding of cloud platforms (AWS preferred), expertise in cloud architecture, proven SLA management experience, strong problem-solving skills, excellent communication abilities, and familiarity with ITIL or similar frameworks.
Must have:
- Deep understanding of cloud platforms (AWS)
- Expertise in cloud architecture design, deployment, and management
- Proven experience in service level agreement (SLA) management
- Strong problem-solving and troubleshooting skills
- Excellent communication and stakeholder management abilities
Good to have:
- Familiarity with ITIL or other service management frameworks
- Knowledge of security best practices in cloud environments
4 skills required
Job Details
Experience: 10+yrs
A Cloud Service Delivery Manager is responsible for overseeing the entire lifecycle of cloud services within an organization, ensuring smooth delivery, optimal performance, cost efficiency, and compliance with regulations, by designing cloud strategies, managing migrations, monitoring service levels, and collaborating with stakeholders to meet business needs across the cloud environment; acting as the primary point of contact for cloud service issues and driving continuous improvement initiatives.
Key responsibilities:
Cloud Strategy & Architecture:
Design and optimize cloud architectures based on business requirements.
Evaluate different cloud service providers and select the most suitable options.
Develop and implement cloud migration plans to move workloads to the cloud.
Service Delivery Management:
Monitor cloud service performance and ensure adherence to service level agreements (SLAs).
Proactively identify and resolve potential issues before they impact operations.
Manage incident escalation processes and communicate effectively with stakeholders during critical situations.
Cost Optimization:
Analyze cloud usage patterns to identify cost-saving opportunities.
Implement cost optimization strategies, such as right-sizing instances and utilizing reserved instances.
Track cloud spending and provide cost reports to stakeholders.
Security & Compliance:
Ensure cloud services comply with relevant security standards and regulations.
Collaborate with security teams to implement appropriate access controls and data encryption mechanisms.
Stakeholder Management:
Build and maintain relationships with key stakeholders across the organization, including business owners, IT teams, and cloud service providers
Communicate cloud service updates and changes effectively
Address client concerns and provide timely support
Continuous Improvement:
Identify areas for improvement in cloud service delivery processes
Lead initiatives to optimize cloud operations and drive efficiency
Stay updated on emerging cloud technologies and best practices
Required Skills:
Deep understanding of cloud computing platforms (AWS,)
Expertise in cloud architecture design, deployment, and management
Proven experience in service level agreement (SLA) management
Strong problem-solving and troubleshooting skills
Excellent communication and stakeholder management abilities
Familiarity with ITIL or other service management frameworks
Knowledge of security best practices in cloud environments
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