Service Desk Analyst

Service Desk Analyst (2nd Line)

Preston
£24,000 - £30,000 + Excellent Benefits

Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Service Desk Analyst providing technical support and resolving complex IT Issues.

As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.

Job Role

• Responding to client inquiries and troubleshooting technical issues promptly.
• Proactively monitoring client systems to identify and address potential issues.
• Collaborating with fellow team members to deliver high-quality IT services.
• Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.

• Strong technical skills in troubleshooting Windows and Mac OS environments.
• Familiarity with IT service management tools and ticketing systems.
• Excellent communication and customer service skills.
• A proactive and self-driven attitude to tackle challenges head-on.
• Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.