Service Desk System Administrator

Job Overview

The local IT team in the Vilnius office is looking for a polite, helpful, communicative, and responsible new member. The Service Desk Administrator will serve as the first point of contact for technical support, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The candidate should not be afraid of routine work and new challenges. This role requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with users of varying technical expertise.

What will you do?

• Respond to and resolve service desk tasks via communication in MS Teams, ticketing system, or in-person support.
• Troubleshoot hardware, software, and network issues for end-users.
• Escalate complex issues to higher-level support teams, when necessary, while tracking progress and ensuring resolution.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment.
• Document all incidents, resolutions, and processes in the ticketing system.
• Develop and maintain detailed manuals, guides, and documentation.
• Handle procurement activities, including vendor communication, order placement, and delivery tracking.
• Provide basic training and guidance to users on software applications and IT policies.
• Ensure compliance with company IT security policies and procedures.

What are we looking for?

• Experience in a service desk or technical support role.
• Proficiency with operating systems (e.g., Windows, macOS) and common software (e.g., Microsoft Office 365, Teams).
• Experience with Active Directory, GPOs and Intune will be beneficial.
• Familiarity with IT ticketing systems.
• Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• Proficiency in English, both written and verbal, to effectively communicate with users and document processes.

What additional skills will help you stand out?

• Lithuanian language knowledge.
• Russian language knowledge.
• Experience with Jira and Confluence.
• Experience in Microsoft SCCM and/or PowerShell.
• Proficiency with operating systems Linux.
• Experience in access management systems and video surveillance.

Work mode

• Onsite

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

• Additional paid time off
• Sick Leave Compensation
• Pregnancy and Childbirth Leave Benefit
• Career development and education opportunities within the company
• Meal Allowance
• Premium Private Health Care
• Mental well-being program (iFeel)
• Perks discounts platform (over 450 exclusive discounts)
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events
• Seniority Awards
• Referral program - You can recommend the best talents to the company and receive a reward