Service Desk Technician

1 Month ago • All levels

Job Summary

Job Description

As a Service Desk Technician, you will be part of a dynamic team responsible for handling calls, emails, and monitoring alerts globally. You will ensure excellent customer service, resolve incidents, and dispatch engineers to fix issues in Europe, North America, and the Asia Pacific region. You will be working in a fast-paced environment, requiring you to cover rotating shifts and utilize the company's ticketing system. You'll also contribute to team development, comply with company policies, and actively participate in a structured career development program.
Must have:
  • Familiarity with operating systems and service center environment.
  • Passionate about customer services and maintaining good customer relations.
  • Effective communication skills via phone and electronic mediums.
  • Ability to contribute effectively in a team environment.
  • Ability to adapt rapidly to a changing environment.
  • Experience working to targets for response and timeliness.
Good to have:
  • Appreciation of the development of the Transport Industry.
  • Experience in dispatching resources to the field.

Job Details

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

As part of the One Support team, reporting to a Service Desk Team Leader you will be working as part of a dynamic, fast paced and rapidly expanding team based in our Stockton On Tees office, you will be responsible for handling calls, emails and monitoring alerts from all over the world to ensure continual, excellent customer service is on-going whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific.

 

Job Duties and Responsibilities:

  • Cover a rotating shift pattern.
  • Handle incoming telephone calls and emails with a high degree of customer satisfaction.
  • Respond to monitoring alerts from around the world in a timely manner using companies ticketing system.
  • Work diligently as part of a multi skilled team.
  • Attend training sessions as and when scheduled.
  • Organise communications and conference calls in the event of Major Incidents.
  • Actively contribute to your own development as part of a structured career development programe.
  • Comply with Cubic’s values and adherence to all company policy and procedures.  In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
  • In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

 

Skills knowledge and experience:

Essential

  • Familiarity with operating systems, languages and a service centre environment. -essential
  • Passionate about customer services, understanding the importance of maintaining good customer relations.
  • Able to communicate effectively over the telephone and using electronic mediums.
  • Broad experience of communicating with customers in varying support situations.
  • Able to make a significant contribution in a team environment.
  • Able to adapt rapidly to a changing environment.
  • Experienced in working to targets around response and timeliness.

 

Desirable

  • An appreciation of the development of the Transport Industry.
  • Familiarity with operating systems, languages and service Centre environment.
  • Experience of working in an environment of dispatching resources to the field.
     

Education and qualifications:

Essential

  • Minimum of 4 GCSEs including Maths & English (grade A-C) or equivalent.

Desirable

  • ITIL (v3) Foundation.

 

Worker Type:

Employee

Similar Jobs

HCL Tech - Senior Tester - DAL Management

HCL Tech

Texas, United States (On-Site)
2 Weeks ago
Scale AI - Product Manager, Safety

Scale AI

San Francisco, California, United States (On-Site)
3 Weeks ago
bytedance - Research Scientist/Engineer - Multimodal Interaction & World Model

bytedance

Singapore (On-Site)
6 Months ago
Electronic Arts - Technical Program Manager - Developer Experience

Electronic Arts

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Hedra - Technical Recruiter

Hedra

San Francisco, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Interactive Brokers - Java Developer

Interactive Brokers

Mumbai, Maharashtra, India (Hybrid)
3 Weeks ago
Activision - Principal Engine Programmer

Activision

Warsaw, Masovian Voivodeship, Poland (Hybrid)
4 Months ago
Penumbrainc - Marketing Analytics Intern - Temp

Penumbrainc

Singapore (On-Site)
3 Months ago
Microsoft - Member of Technical Staff, AI Pretraining

Microsoft

London, England, United Kingdom (On-Site)
2 Months ago
Meet Elise - Brand and Communications Lead

Meet Elise

New York, New York, United States (On-Site)
3 Weeks ago
Ramboll3 - Principal Engineer, Ground Engineering

Ramboll3

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
world resource institute - Policy Analyst

world resource institute

Kigali, Kigali City, Rwanda (On-Site)
2 Weeks ago
Palo Alto Networks - Assistant Treasurer

Palo Alto Networks

Santa Clara, California, United States (On-Site)
1 Month ago
Altagram Group - APAC Localization Engineer - Video Game Localization

Altagram Group

Victoria, Australia (Remote)
2 Months ago
Illuminia - Senior Territory Account Manager - Healthcare

Illuminia

Ohio, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Stockton-on-Tees, England, United Kingdom

Version1 - kdb+ Engineer

Version1

Glasgow, Scotland, United Kingdom (On-Site)
1 Month ago
InfoStretch Corporation - Data Engineer

InfoStretch Corporation

Birmingham, England, United Kingdom (On-Site)
2 Months ago
Tesla - Sales Advisor

Tesla

Stratford-upon-Avon, England, United Kingdom (On-Site)
3 Months ago
Rolls-Royce - Commercial Manager

Rolls-Royce

Derby, England, United Kingdom (Hybrid)
1 Week ago
sitetracker - Sales Director (Data Centres)

sitetracker

London, England, United Kingdom (Remote)
4 Months ago
PHINIA - Hydraulics Mechanical Student - 2025/26 Placement Year

PHINIA

Gillingham, England, United Kingdom (On-Site)
3 Weeks ago
The Walt Disney Company - Senior Software Engineer

The Walt Disney Company

London, England, United Kingdom (On-Site)
2 Months ago
Activision - Lead Single Player Systems Designer

Activision

Middleton, England, United Kingdom (Hybrid)
1 Month ago
Maverick Games - Senior Rendering Engineer

Maverick Games

Warwick, England, United Kingdom (Hybrid)
5 Months ago
Cloud Imperium Games - Principal Network Programmer

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications.CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions.

Hamburg, Hamburg, Germany (Hybrid)

Murarrie, Queensland, Australia (On-Site)

Hyderabad, Telangana, India (On-Site)

Wellington, Wellington, New Zealand (On-Site)

Crawley, England, United Kingdom (On-Site)

Hyderabad, Telangana, India (On-Site)

Wainwright, Alberta, Canada (On-Site)

Hyderabad, Telangana, India (On-Site)

Amberley, Queensland, Australia (On-Site)

View All Jobs

Get notified when new jobs are added by Cubic corporation

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug