Service Engineer II

Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. Global Support is a focal point for Bing advertisers around the world and the Bing Ads Technical Support team plays a pivotal role in supporting Bing search.

As a Service Engineer II, you will provide advanced technical support for Microsoft online advertising global sales teams with a primary focus on technically supporting paid search results that appear on Bing and other web properties such as AOL and Yahoo!. The individual that will succeed in this role will have experience in and a passion for customer service and team relationships. You will partner with our platform development team, share knowledge and be an effective advocate for our internal/external partners. You will join a team that is focused on results, working together to solve problems and committed to developing people.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements that are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology,or  related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.
• 3+ year(s) technical experience working with large-scale cloud or distributed systems.
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
• Domain knowledge or experience in Display /Native/Video advertising.

Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 10, 2024.

• Perform deep technical investigations to solve complex performance issues for Microsoft Advertising customers and partners.
• Resolve customer issues in accordance with SLAs, balancing speed and quality.
• Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production.
• Drive root cause analysis and service improvements in close partnership with several Engineering teams.
• Compose timely service alerts and issue visibility correspondence to sales teams and partners.
• Support effective rollouts of new pilots and features. Participate in Engineering led bug bashes to help launch stable and low friction releases to markets globally. Create process or troubleshooting documentation for Tier 1 and Tier 2 support teams.
• Conduct escalation data and trend analysis to create insightful customer stories that influence product roadmaps, business decisions, and training content.