Service Manager

1 Month ago • 3 Years + • Operations

Job Summary

Job Description

As Service Manager, you'll lead the store's Service Center operations, making key decisions on workflow, staffing, and KPIs to ensure optimal customer experience. You'll serve as the primary service advisor, integrating sales and service, and holding your team accountable for Trek's hospitality standards. Responsibilities include training staff, recommending services, managing costs, organizing service orders, maintaining a clean department, overseeing bike building and delivery, and managing all Service Department communication. You'll need strong communication and leadership skills, a proactive approach to problem-solving, and a commitment to continuous improvement and employee development.
Must have:
  • 3+ years bicycle service experience
  • Excellent communication & leadership
  • Exceptional customer service skills
  • Proactive problem-solving & efficiency
  • Team training and development
  • Service order management & cost control
Perks:
  • Flexible and fun company culture
  • Competitive healthcare (PPO & HDHP)
  • Dental & Vision insurance
  • Flexible Spending Accounts (FSA)
  • Free life insurance & optional term life
  • Competitive vacation package
  • 401(k) with match & ESOP
  • 12 weeks maternity leave with 100% pay
  • Paid company holidays
  • Tuition Reimbursement up to $15,000
  • Employee & partner retail discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Santa Rosa


Summary

Job Description

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop’s needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

Compensation Range

Hourly Rate $24.00 - $28.00

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

Every matrix - Senior Java Developer

Every matrix

Lviv, Lviv Oblast, Ukraine (Hybrid)
2 Months ago
NVIDIA - Senior Technical Instructor - AI and Data Center Infrastructure

NVIDIA

Ra'anana, Center District, Israel (On-Site)
1 Week ago
ByteDance - Linux Kernel Software Engineer

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
Google - Software Engineer III, Infrastructure, Core

Google

(On-Site)
3 Months ago
Velotio Technologies - Data Engineer

Velotio Technologies

Pune, Maharashtra, India (Remote)
5 Days ago
People Can Fly - Senior Customer Support Agent

People Can Fly

Montreal, Quebec, Canada (Remote)
2 Weeks ago
ION - Service Manager, Italy

ION

Italy (Hybrid)
5 Months ago
Playtika - Director of Internal Communication

Playtika

Israel (On-Site)
1 Month ago
PwC - Mulesoft Developer (Senior Associate)

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
Sporty Group - IN Associate - Customer Success

Sporty Group

Mumbai, Maharashtra, India (Remote)
10 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NVIDIA - Principal Engineer

NVIDIA

(Remote)
1 Month ago
Tradu - Lead Front End Developer

Tradu

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Edgemony - Back-End Developer

Edgemony

Milan, Lombardy, Italy (Remote)
5 Days ago
Ubisoft - Senior C++ Programmer

Ubisoft

Malmö, Skåne County, Sweden (Hybrid)
5 Days ago
G5 Games - C++ Gameplay Programmer

G5 Games

Yerevan, Yerevan, Armenia (Remote)
5 Months ago
Wargaming - Game Developer

Wargaming

Belgrade, Serbia (Hybrid)
5 Days ago
Enphase Energy - Staff Backend developer

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Sporty Group - Software Engineering Team Lead- LatAm

Sporty Group

(Remote)
4 Months ago
Zones - Azure Backend Developer

Zones

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Animoca Brands - Frontend Developer

Animoca Brands

South Korea (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Santa Rosa, California, United States

Google - Software Engineer III, Google Cloud Global Networking

Google

Atlanta, Georgia, United States (On-Site)
3 Months ago
Onward Search - Inside Sales Representative

Onward Search

Macon, Georgia, United States (On-Site)
2 Months ago
NVIDIA - ASIC Design Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
5 Days ago
The Walt Disney Company - Content Programming Associate Manager

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Months ago
Egnyte - Business Development Representative

Egnyte

Raleigh, North Carolina, United States (Hybrid)
4 Months ago
ByteDance - Senior Machine Learning Engineer

ByteDance

San Jose, California, United States (On-Site)
6 Days ago
ByteDance - Research Scientist in Foundation Model (Speech & Audio Generation) - 2025 Start (PhD)

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
Fandom - Account Manager, Entertainment

Fandom

Los Angeles, California, United States (Hybrid)
1 Month ago
Sinch - Senior Software Developer - Mailgun Optimize and Validate

Sinch

United States (Remote)
1 Week ago
Warner Bros Games - ROC Specialist

Warner Bros Games

Atlanta, Georgia, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Mechanical Assembly Team Lead

Tesla

Rhineland-Palatinate, Germany (On-Site)
1 Month ago
Realworld one - Associate, IT Support / Helpdesk (College Student, Part-Time)

Realworld one

Dallas, Texas, United States (Hybrid)
5 Days ago
Universal Music - Senior Manager, Privacy Operations

Universal Music

Santa Monica, California, United States (Remote)
1 Month ago
PwC - Mulesoft Developer (Senior Associate)

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
Tesla - Service Preparation Specialist

Tesla

London, England, United Kingdom (On-Site)
1 Month ago
Every matrix - Head of Managed Services

Every matrix

London, England, United Kingdom (Hybrid)
5 Days ago
OKX - Team Lead, AML Operations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
Milk Visual Effects - Executive Assistant / Studio Manager

Milk Visual Effects

(On-Site)
3 Months ago
PlayStation Global - Senior Systems Engineer - Nexthink

PlayStation Global

Carlsbad, California, United States (Hybrid)
5 Days ago
Morning Star - Director, Total Rewards

Morning Star

Mumbai, Maharashtra, India (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

California, United States (On-Site)

Edgewater, New Jersey, United States (On-Site)

Portland, Oregon, United States (On-Site)

Albuquerque, New Mexico, United States (On-Site)

Taichung City, Taiwan (On-Site)

Columbia, Maryland, United States (On-Site)

Ellicott City, Maryland, United States (On-Site)

United States (Remote)

Haryana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug