Service Manager

1 Month ago • 3 Years + • Operations

Job Summary

Job Description

As Service Manager, you'll lead the store's Service Center, responsible for workflow, mechanic staffing, and KPIs to ensure optimal customer experience. You'll be the primary service advisor, integrating sales and service, holding your team accountable for Trek's hospitality standards. Responsibilities include training your team, recommending services to customers, managing service costs, organizing service orders, maintaining a clean and efficient department, and ensuring bikes are built and delivered effectively. Excellent communication is crucial, managing all Service Department communication and creating over 50% of work orders. You'll develop employees, find service efficiencies, and anticipate shop needs for both sales and service team success.
Must have:
  • 3+ years bicycle service experience
  • Positive attitude & customer focus
  • Excellent communication & leadership
  • Effective planning & proactive approach
  • Team development & motivation
Perks:
  • Flexible and fun company culture
  • Competitive health care (PPO & HDHP, Dental, Vision)
  • Flexible Spending Accounts (FSA)
  • Free life insurance & optional term life insurance
  • Competitive vacation package
  • 401(k) with match and Employee Stock Ownership Plans (ESOP)
  • 12 weeks of maternity leave with 100% pay
  • Paid company holidays
  • Tuition Reimbursement up to $15,000!
  • Employee discounts on all products
  • Deep partner retail discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Mandeville


Summary

Job Description

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop’s needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

Aera Technology - Sr. Software Engineer Back End

Aera Technology

Cluj-Napoca, Cluj County, Romania (Hybrid)
6 Months ago
Google - Senior Software Engineer, Infrastructure, Google Cloud

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago
Google - Senior Software Engineer, Embedded Systems/Firmware, Quantum

Google

Mountain View, California, United States (On-Site)
1 Week ago
Google - Data Scientist III, Product

Google

Mountain View, California, United States (On-Site)
6 Days ago
Epic Games - Senior Tools Programmer

Epic Games

(On-Site)
2 Months ago
Evolution - Casino Game Presenter (Bartender / Customer Service Alternative) - up to $25/hr.

Evolution

Atlantic City, New Jersey, United States (On-Site)
8 Months ago
Microsoft - Executive Assistant to CVP / Business Support

Microsoft

(On-Site)
6 Days ago
Google - Program Manager II, Digital Content, Google Data Centers

Google

Reston, Virginia, United States (On-Site)
1 Week ago
Google - Program Manager III, Generative AI and Data, Search

Google

Mountain View, California, United States (On-Site)
1 Week ago
Evolution - Equipment Support Specialist (Game Integrity)

Evolution

Medellín, Antioquia, Colombia (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Amanotes - Technical Game Artist

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
Epic Games - Director of UI Engineering

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Google - Software Engineer III, Infrastructure, Google Cloud Global Networking

Google

Atlanta, Georgia, United States (On-Site)
4 Days ago
Canva - Staff Frontend Engineer - Editing Foundations

Canva

Sydney, New South Wales, Australia (Remote)
1 Week ago
Rebellion - Senior AI Gameplay Programmer

Rebellion

Runcorn, England, United Kingdom (Hybrid)
4 Weeks ago
Google - Software Engineer III, Infrastructure

Google

Mountain View, California, United States (On-Site)
1 Week ago
Info Stretch - Senior Java Engineer

Info Stretch

Poland (On-Site)
5 Months ago
ByteDance - Senior Software Development Engineer - Database NoSQL Redis

ByteDance

Seattle, Washington, United States (On-Site)
3 Months ago
Google - Senior Software Engineer, Embedded Systems/Firmware, Quantum

Google

Los Angeles, California, United States (On-Site)
6 Days ago
Google - Software Engineer III, Devices and Services, Business Systems

Google

Haryana, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Louisiana, United States

Bethesda - Senior AI Programmer

Bethesda

Texas, United States (On-Site)
10 Months ago
Life church - Product Marketing Strategist

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Netflix - Data Engineer (L5)

Netflix

United States (Remote)
5 Months ago
Daybreak Game Company LLC - Producer

Daybreak Game Company LLC

Renton, Washington, United States (Hybrid)
3 Months ago
The Walt Disney Company - Product Analyst

The Walt Disney Company

Celebration, Florida, United States (On-Site)
1 Week ago
Scientific Games  - Inventory Lead

Scientific Games

Orlando, Florida, United States (On-Site)
5 Days ago
Salesforce - Technical Support Engineer

Salesforce

Burlington, Massachusetts, United States (Remote)
2 Weeks ago
Polygon Labs - Director of Product Management - Protocol

Polygon Labs

United States (Remote)
4 Weeks ago
Google - Senior Software Engineer, Front End

Google

Mountain View, California, United States (On-Site)
1 Week ago
ByteDance - Algorithm Acceleration Student Researcher

ByteDance

San Jose, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Operations Jobs

The Walt Disney Company - Usher

The Walt Disney Company

New York, New York, United States (On-Site)
1 Month ago
Hawk Eye Innovations - Match Operations Assistant

Hawk Eye Innovations

Bucharest, Bucharest, Romania (On-Site)
1 Day ago
Evolution - Floor Operations Supervisor

Evolution

Atlantic City, New Jersey, United States (On-Site)
8 Months ago
Tesla - Lead Service Advisor - Lisbon

Tesla

Lisbon, Lisbon, Portugal (On-Site)
2 Months ago
ByteDance - Transaction Monitoring Analyst - Global Payment

ByteDance

Singapore (On-Site)
5 Months ago
ByteDance - Incident Response Manager - Infrastructure Engineering

ByteDance

Singapore (On-Site)
5 Months ago
Keywords Studios - Player Engagement Operations Manager

Keywords Studios

Mandaluyong, Metro Manila, Philippines (Hybrid)
1 Week ago
Dun & Bradstreet - Commercial Trainee

Dun & Bradstreet

Kowloon, Hong Kong (On-Site)
6 Months ago
Aristocrat Gaming - Delivery Manager - Live Operations

Aristocrat Gaming

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Week ago
Rockstar Games - Customer Experience (CX) Live Operations Manager

Rockstar Games

Bengaluru, Karnataka, India (On-Site)
6 Days ago

Get notifed when new similar jobs are uploaded

About The Company

Edgewater, New Jersey, United States (On-Site)

Taichung City, Taiwan (On-Site)

United States (Remote)

Haryana, India (On-Site)

Waterloo, Wisconsin, United States (Hybrid)

Louisiana, United States (On-Site)

Summit, New Jersey, United States (On-Site)

Highlands Ranch, Colorado, United States (On-Site)

Leesburg, Virginia, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug