Service Manager

2 Months ago • 6-8 Years • Operations

Job Summary

Job Description

Tesla seeks a Service Manager in Vilnius, Lithuania to lead and inspire a service team, ensuring exceptional customer experiences. Responsibilities include team development, daily operations management, exceeding customer expectations, monitoring service center metrics, driving continuous improvements, and financial accountability. The ideal candidate is a strong people leader with experience in a service-focused technical environment, capable of engaging, energizing, and promoting an inclusive team. A keen eye for customer experience and proven ability to lead through change are essential. Fluency in Lithuanian and English is required.
Must have:
  • Strong people leadership
  • Service-focused technical environment experience
  • Exceeding customer expectations
  • Team development and mentorship
  • Operational and financial accountability
  • Fluent in Lithuanian and English
Good to have:
  • Automotive industry experience
  • Change management experience

Job Details

What to Expect

At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. 

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.

To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do
  • Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
  • Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
  • Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
  • Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.
  • Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
  • Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.
  • Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.
  • Support in the development of future solutions – ideate, share and develop future proof solutions to improve service
What You’ll Bring
  • A strong people leader, with proven background managing teams in a service-focused technical environment.
  • You engage, energize, and promote an inclusive team environment.
  • Knowledgeable – you have the ability and drive to quickly develop a good understanding of set processes and workflows. Automotive industry experience is a bonus.
  • Operational and strategic in your leadership, while always remaining hands-on.
  • Experienced within change management, with the proven ability to lead and engage people through and beyond change
  • Ability to communicate effectively and respectfully. Fluent in Lithuanian and English.
  • Required to hold a valid Driver’s license

Monthly salary: 4000EUR

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