Service Manager

4 Months ago • 6-8 Years

Job Summary

Job Description

Tesla seeks a Service Manager in Ribe, Denmark to lead and inspire a service team, ensuring exceptional customer experiences and operational excellence. Responsibilities encompass team development, daily operations management, performance improvement, financial accountability, and contributing to future service solutions. The ideal candidate is a strong people leader with proven experience managing technical teams, ideally in the automotive industry. Strong communication (fluent Danish and English) and change management skills are essential. The role requires a keen eye for customer satisfaction, operational efficiency, and financial responsibility, striving to exceed targets and improve service consistently.
Must have:
  • Strong people leadership skills
  • Proven team management experience in a technical service environment
  • Exceptional customer service orientation
  • Operational and strategic leadership abilities
  • Fluency in Danish and English
Good to have:
  • Automotive industry experience
  • Experience with change management

Job Details

What to Expect

At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do
  • Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
  • Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
  • Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
  • Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.
  • Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
  • Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.
  • Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.
  • Support in the development of future solutions – ideate, share and develop future proof solutions to improve service
What You’ll Bring
  • A strong people leader, with proven background managing teams in a service-focused technical environment. You engage, energize, and promote an inclusive team environment. 
  • Knowledgeable – you have the ability and drive to quickly develop a good understanding of set processes and workflows. Automotive industry experience is a bonus.
  • Operational and strategic in your leadership, while always remaining hands-on.
  • Experienced within change management, with the proven ability to lead and engage people through and beyond change
  • Ability to communicate effectively and respectfully. Fluent in Danish and English. 
  • Required to hold a valid Driver’s license
  • Eligible: to work in Denmark

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