Service Manager

2 Months ago • All levels • Operations

Job Summary

Job Description

Tesla seeks a Service Manager in Timisoara, Romania to lead and inspire a service team, ensuring exceptional customer experiences. Responsibilities include team development, daily operations management, meeting customer and employee needs, and driving business performance. The ideal candidate is energetic, organized, a strong leader, passionate about Tesla's brand, and committed to continuous improvement. They'll own service center metrics, manage inventory, control costs, and contribute to the development of future service solutions. This role requires strong analytical skills, motivational leadership, openness to feedback, and digital proficiency.
Must have:
  • Lead and inspire service teams
  • Manage daily operations
  • Drive business performance & meet targets
  • Strong analytical and leadership skills
  • Proficient in MS Office & digital technologies
  • Fluent in Romanian and English
Perks:
  • Career development & further education
  • Competitive salary & benefits package
  • Tesla shares or Cash Award
  • Health insurance program
  • Employee discount

Job Details

What to Expect

At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will  be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. 

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.

To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.


We offer  

Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)  

Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything  

Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy  

Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount  

Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy 

What You’ll Do
  • Champion your team: Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
  • Mentoring: Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
  • Drive business performance & development: You will provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
  • Process understanding: Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
  • Lead through change: Responsible for tooling inventory management, cost controls, and tool orders.
  • Support: Support in the development of future solutions – ideate, share and develop future proof solutions to improve service
What You’ll Bring

Innovation: proven ability to lead by example and be innovative with processes and efficiencies

Analytical skills: Analytical ability to understand and impact key performance indicators

Ability to motivate people: motivate a team to engage and facilitate others to achieve and succeed

Open for feedback: Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback

Digitally savvy:  ability to adopt and adapt quickly to new technology and systems

MS Office Knowledge: you bring good knowledge of MS Office

Language Skills: you are able to communicate, read, and write effectively in Romanian and English

Driving license: you have and continue to maintain a valid driving license and safe driving record

Apply today.

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