Job Description
The Service Network Compliance Manager at Tesla will ensure all external Tesla Approved Quick Service locations in Turkey adhere to audit and compliance standards. Responsibilities include supporting and coordinating audits, analyzing repairs to verify procedures and flat rate times, reviewing estimates to reduce costs and improve efficiency, identifying opportunities for operational efficiency improvements, managing tasks and information flow using collaboration software, collaborating cross-functionally on multiple projects, working with EHS and Infrastructure teams to certify location compliance, and ensuring adherence to legislation changes. This role requires extensive service workshop experience in Europe, audit management skills, excellent communication (Turkish and English), and the ability to manage multiple priorities and large teams across time zones.
Good To Have:
- Technical program/project management
- Proficiency in technical service literature
- Experience with Jira, Confluence
Must Have:
- Extensive service workshop experience (Europe)
- Audit management experience
- Excellent communication (Turkish & English)
- Cross-functional collaboration skills
- Problem-solving and efficiency improvement skills
Perks:
- Dynamic and fast-paced environment
- Innovative technology and tools
- Ongoing training and development
- Competitive compensation and benefits
- Safe, clean, and fun workplace
What to ExpectWhat You’ll DoWhat You’ll Bring
As a Service Network Compliance Manager, you will play a vital role within the Tesla Service network. In this position, you will be part of the Turkiye Service team, significantly impacting Tesla’s Service operation and development. You will be responsible for ensuring all external Tesla Approved Quick Service locations adhere to our audit and compliance standards.
This position requires someone that is flexible, has strong stakeholder management, proven track record of problem solving, with a high level of Service or After Sales experience.
We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
- The chance to work with innovative technology, advanced tools and software.
- Ongoing training and development to help you grow your skills and career.
- A competitive compensation and benefits package.
- A safe, clean and fun workplace.
- Support communications, completion, and coordination of audits on the Tesla Quick Service Network
- Perform physical audits where a reputable 3rd party auditor is not available
- Analyse completed repairs to verify correct repair procedures and flat rate times are followed
- Review estimates to identify opportunities to reduce costs and drive efficiency
- Identify opportunities for operational efficiency. This includes standardizing processes/procedures, improve resource management, and training improvements
- Manage tasks and information flow using collaboration software (such as Jira, Confluence, and custom databases)
- Collaborate cross-functionally on multiple projects simultaneously in a fast-paced, dynamic team environment
- Work closely with EHS and Infrastructure teams to certify location compliance across Turkiye , also ensuring legislation changes are acted upon when related to processes
- Perform other related duties as assigned
- Extensive service workshop experience within Europe. Audit management is a plus
- Experience in technical program or project management or audit related functions
- Excellent communication skills, both verbal and written in Turkish and English
- Proven experience coordinating between technical and non-technical team members effectively
- Works well under pressure and can manage conflicting priorities
- Ability to work cross-functionally and manage large teams across multiple time zones
- Proficient knowledge in technical service literature
- Able to communicate, read, and write effectively in English and Turkish language.
- Ability to travel frequently
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