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Service Partnerships Lead

Service Partnerships Lead

1 Month ago • 5 Years + • Product Management

About the job

6 skills required for this role

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communication

risk-mitigation

risk-management

strategic-partnerships

cross-functional

talent-acquisition

Job Description

Google's Devices and Services Group seeks a Service Partnerships Lead to shape the future of customer support for mobile products. This role involves driving strategic partnerships, onboarding service providers, and ensuring seamless service experiences globally. Responsibilities include building relationships with stakeholders, negotiating and onboarding partners, launching new products, collaborating across teams and borders, navigating complex projects, and mitigating risks. The ideal candidate will have strong business development, project management, and communication skills, along with experience in manufacturing, supply chain, and NPI.

Must have:

Bachelor's degree or equivalent experience
5+ years program/project management
5+ years manufacturing/supply chain/fulfillment experience in NPI
Excellent communication and collaboration skills
Experience managing RFPs, supplier evaluation, and onboarding

Good to have:

Knowledge of product lifecycle and program design
Ability to work independently on multiple projects

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management.
5 years of experience with manufacturing, supply chain management, or fulfillment planning and execution in a new product introduction (NPI) role.

Preferred qualifications:

Experience in program managing Request for Proposals (RFP), new supplier evaluation and negotiating onboarding.
Knowledge of the product life-cycle and designing new programs from conception to launch.
Ability to work independently on multiple tasks and projects with excellent communication skills and along with enhancing the processes.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you will lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Google's Devices and Services Group is seeking a Service Partnerships Lead to shape the future of customer support for mobile products. In this role, you will drive strategic partnerships, onboard service providers aligned with Google's direction, and ensure a seamless service experience for mobile products users worldwide. You will collaborate across teams and borders to launch new products successfully. With your business development experience, global mindset, communication skills, and project management experience, you will navigate complex projects and mitigate risks. Join us in creating radically helpful experiences for users and be part of Google's mission to organize the world's information.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

Responsibilities

Build trusted relationships with program stakeholders, including managing expectations of senior cross-functional leads and ensuring they have the insights they need to make effective decisions.
Identify, negotiate, and onboard service partners who align with our direction for excellent customer support.
Launch new products, ensure our service network is ready to support the launch of mobile devices.
Collaborate across borders, partner with cross-functional teams across Google, as well as external partners, to deliver seamless service experiences worldwide.
Navigate complex projects, lead multi-faceted projects, from planning to execution, ensuring clear communication and risk mitigation.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.