Service Preparation Specialist

2 Months ago • All levels • Operations

Job Summary

Job Description

The Service Preparation Specialist at Tesla plays a crucial role in ensuring a smooth and efficient customer repair experience. Responsibilities include preparing and triaging repair requests, directly engaging with customers to understand their concerns, setting clear expectations, remotely resolving issues when possible, and collaborating with service teams. The role requires strong communication, organizational, and problem-solving skills, along with a willingness to learn new technologies and a passion for the Tesla brand. This position involves managing customer expectations, documenting concerns, and identifying necessary parts for repairs. Successful candidates will possess excellent communication skills, the ability to manage multiple priorities effectively and thrive in a team environment.
Must have:
  • Prepare and triage repair requests
  • Engage with customers, document concerns
  • Set clear customer expectations
  • Resolve remote service requests
  • Excellent communication skills
  • Strong organizational skills
  • Problem-solving abilities
Good to have:
  • Basic understanding of automotive techniques
  • Ability to identify required parts

Job Details

What to Expect

As a Service Preparation Specialist, you will be a key contributor to our Service Preparation Team. This 

team aims to prepare and triage customer repair requests using a standardized process and advanced 

augmentation tools, that take advantage of our highly connected vehicles. This process ensures a 

smooth and efficient onsite experience for our customers and workshop teams.

Service Preparation Specialists provide remote support to customers to resolve their concerns whenever 

possible. When a physical repair is required, you will communicate directly with the customer to gain a 

comprehensive understanding of their concerns ready for our Service Teams. You will manage customer 

expectations ahead of their visit. You will also have the opportunity to develop your technical skills 

through a combination of exciting training programs, and exposure to our advanced diagnostic tools.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a 

passion for the brand and the ability to thrive in a team environment.

What You’ll Do
  • Prepare or triage all repair requests as per our standardized process.
  • Directly engage with customers to gain and document a comprehensive understanding of their concerns.
  • Set clear customer expectations prior to their appointment to deliver an exceptional customer experience.
  • Identify and action most remotely resolvable service requests, to provide an effortless customer journey. 
  • Display an excellent understanding of all Tesla vehicle products.
  • Develop a good understanding of diagnosis processes, identifying required parts for simple repairs, maintaining end-to-end ownership of customer concerns.
  • Collaborate with other service teams to provide a great customer experience through the service journey.
What You’ll Bring
  • Willingness to learn new and innovative technologies to further develop in role
  • Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Ability to thrive in a team-based environment and achieve common goals
  • Digitally savvy- ability to adopt and adapt quickly to new technology and systems
  • Able to communicate, read, and write effectively in the local language
  • Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement

Similar Jobs

Google - Technical Accounting, Consolidation and Lease Accounting

Google

Atlanta, Georgia, United States (On-Site)
2 Weeks ago
Wildlife Studios - FinOps Planning Analyst

Wildlife Studios

São Paulo, State Of São Paulo, Brazil (On-Site)
1 Month ago
playground - Lighting Artist

playground

Royal Leamington Spa, England, United Kingdom (Hybrid)
1 Day ago
GoTo Group - IT Auditor Associate

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
2 Months ago
OLIVER Agency - GenAI Motion Graphic Designer

OLIVER Agency

Bangkok, Thailand (On-Site)
21 Hours ago
Niantic - Wayfarer Operations Program Lead

Niantic

Sunnyvale, California, United States (Hybrid)
3 Weeks ago
Tesla - Vehicle Readiness Operations Driver

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
Google - Data Center Operations Manager, Server Operations (English, Dutch)

Google

Eemshaven, Groningen, Netherlands (On-Site)
4 Months ago
Sporty Group - Project Manager

Sporty Group

(Remote)
5 Months ago
Sporty Group - Product Director - Sportsbook

Sporty Group

(Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Team Liquid - Marketing Manager, Indonesia

Team Liquid

Jakarta, Jakarta, Indonesia (On-Site)
2 Months ago
Assystems - Business development

Assystems

Hyderabad, Telangana, India (On-Site)
6 Months ago
Activision - Lead Level Designer

Activision

(On-Site)
3 Weeks ago
Riot Games - Manager, Insights - Central User Research

Riot Games

Los Angeles, California, United States (On-Site)
1 Month ago
Hedra - Lead Product Engineer

Hedra

New York, New York, United States (On-Site)
1 Month ago
ByteDance - Machine Learning Engineer Intern (Search-TikTok Recommendation)

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
Inspired Entertainment - Resort Engineer

Inspired Entertainment

Camber, England, United Kingdom (On-Site)
2 Weeks ago
Zinnia - Senior Director, Client Partner

Zinnia

Bridgewater, New Jersey, United States (Hybrid)
23 Hours ago
Light Speed Studios - Lead Graphics Engineer

Light Speed Studios

California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Informa Group - HR Administrator

Informa Group

Abingdon, England, United Kingdom (On-Site)
23 Hours ago
Diligent - Solutions Sales Executive II (Risk & Audit)

Diligent

London, England, United Kingdom (On-Site)
1 Day ago
Rebellion - Technical Art Internship

Rebellion

England, United Kingdom (On-Site)
2 Weeks ago
Whatnot - Performance Creative Producer, Europe

Whatnot

London, England, United Kingdom (On-Site)
6 Hours ago
Framestore - Previs Artist - Film & Episodic

Framestore

England, United Kingdom (Hybrid)
3 Months ago
The Walt Disney Company - Digital Store Management Supervisor

The Walt Disney Company

London, England, United Kingdom (Hybrid)
3 Days ago
Tencent - Senior Technical Director

Tencent

London, England, United Kingdom (On-Site)
6 Months ago
Tesla - Used Car Sales Advisor

Tesla

Cambridge, England, United Kingdom (On-Site)
2 Months ago
Whalar - Talent Associate

Whalar

London, England, United Kingdom (Hybrid)
1 Day ago
Cirrus Logic - Graduate Product Test Engineer

Cirrus Logic

Edinburgh, Scotland, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Google - Strategy and Operations Senior Associate, Agency and Partner Go-to-Market

Google

New York, New York, United States (On-Site)
2 Weeks ago
Niantic - Wayfarer Operations Program Lead

Niantic

Sunnyvale, California, United States (Hybrid)
3 Weeks ago
Sporty Group - IN Associate - ORM/ Social Media

Sporty Group

Mumbai, Maharashtra, India (On-Site)
11 Months ago
Welevel - Operations Management Intern

Welevel

Munich, Bavaria, Germany (On-Site)
2 Months ago
Google - Googler Experience Operations, People Experience (English, Spanish)

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Week ago
Feld Entertainment - Production Stage Manager - Monster Jam

Feld Entertainment

Ellenton, Florida, United States (On-Site)
6 Months ago
Hawk Eye Innovations - Match Operations Assistant - Liverpool

Hawk Eye Innovations

Liverpool, England, United Kingdom (On-Site)
1 Week ago
Hawk Eye Innovations - Match Operations Assistant

Hawk Eye Innovations

Amsterdam, North Holland, Netherlands (On-Site)
1 Week ago
Google - Strategy and Operations Manager, Performance

Google

Tokyo, Japan (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug