Job Description
- Process diagnostic requests
- Document findings and create repair plans
- Perform remote diagnosis
- Resolve simple service requests remotely
- Excellent communication (Swedish & English)
- Technical aptitude
- Problem-solving skills
- Teamwork
- Willingness to learn
As a Service Preparation Technician , you will be a key contributor to our Service Preparation Team. This team aims to prepare and triage customer repair requests using a standardised process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.
Service Preparation Technicians provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will perform remote diagnosis to determine which repair actions are required. You will have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.
To be successful at Tesla, you must be energetic, well-organized, and work smart. You should have a passion for the brand and the ability to create exceptional customer experiences.
- Process diagnostic requests in a structured way and according to deadlines, setting the teams at our service locations up for success
- Clearly document findings and identify a repair plan for every customer concern requiring diagnosis
- Develop an excellent understanding of all Tesla vehicle systems and diagnostic tools
- Identify and action simple remotely resolvable service requests, to provide an effortless customer journey
- Deliver clear and concise written and spoken customer communication
- Communicate any vehicle and technical updates to relevant stakeholders
- Coach, train and upskill other team members to improve their diagnostic skills
- Willingness to learn new and innovative technologies to further develop in role
- Ability to effectively handle multiple priorities, organize workload, meet deadlines and solve problems with a high attention to detail
- Ability to thrive in a team-based environment and achieve common goals
- Prior experience in vehicle or IT system diagnosis and troubleshooting
- Ability to read and interpret technical documents & system logs
- Digitally savvy – ability to adopt and adapt quickly to new technologies and systems
- Able to communicate, read, and write effectively in both Swedish and English
- Ability to work weekends.
