Service Preparation Technician

2 Months ago • All levels • Administrative

Job Summary

Job Description

As a Service Preparation Technician at Tesla in Utrecht/Tilburg, you'll be a key member of the Service Preparation Team. Your responsibilities include processing diagnostic requests, documenting findings, developing repair plans, remotely resolving service issues, and communicating with customers and stakeholders. You will utilize advanced diagnostic tools and contribute to a smooth customer and workshop experience. This role requires strong diagnostic and troubleshooting skills, proficiency with technical documents, and excellent communication abilities in both Dutch and English. You will also participate in training programs and contribute to upskilling other team members. The position demands meticulous attention to detail, excellent organization, and the ability to manage multiple priorities.
Must have:
  • Process diagnostic requests and develop repair plans
  • Remotely resolve service requests and provide excellent customer service
  • Proficient in vehicle or IT system diagnosis and troubleshooting
  • Excellent written and spoken communication in Dutch and English
  • Ability to read and interpret technical documents

Job Details

What to Expect

As a Service Preparation Technician , you will be a key contributor to our Service Preparation Team. This team aims to prepare and triage customer repair requests using a standardised process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.

Service Preparation Technicians provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will perform remote diagnosis to determine which repair actions are required. You will have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.

To be successful at Tesla, you must be energetic, well-organized, and work smart. You should have a passion for the brand and the ability to create exceptional customer experiences.

What You’ll Do
  • Process diagnostic requests in a structured way and according to deadlines, setting the teams at our 
  • service locations up for success
  • Clearly document findings and identify a repair plan for every customer concern requiring diagnosis
  • Develop an excellent understanding of all Tesla vehicle systems and diagnostic tools
  • Identify and action simple remotely resolvable service requests, to provide an effortless customer 
  • journey 
  • Deliver clear and concise written and spoken customer communication
  • Communicate any vehicle and technical updates to relevant stakeholders 
  • Coach, train and upskill other team members to improve their diagnostic skills
What You’ll Bring
  • Willingness to learn new and innovative technologies to further develop in role
  • Ability to effectively handle multiple priorities, organize workload, meet deadlines and solve 
  • problems with a high attention to detail
  • Ability to thrive in a team-based environment and achieve common goals
  • Prior experience in vehicle or IT system diagnosis and troubleshooting
  • Ability to read and interpret technical documents & system logs
  • Digitally savvy – ability to adopt and adapt quickly to new technologies and systems
  • Able to communicate, read, and write effectively in the Dutch and English

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