Service Preparation Technician

2 Months ago • All levels • Administrative

Job Summary

Job Description

As a Service Preparation Technician at Tesla in Utrecht/Tilburg, you'll be a key member of the Service Preparation Team. Your responsibilities include processing diagnostic requests, documenting findings, developing repair plans, remotely resolving service issues, and communicating with customers and stakeholders. You will utilize advanced diagnostic tools and contribute to a smooth customer and workshop experience. This role requires strong diagnostic and troubleshooting skills, proficiency with technical documents, and excellent communication abilities in both Dutch and English. You will also participate in training programs and contribute to upskilling other team members. The position demands meticulous attention to detail, excellent organization, and the ability to manage multiple priorities.
Must have:
  • Process diagnostic requests and develop repair plans
  • Remotely resolve service requests and provide excellent customer service
  • Proficient in vehicle or IT system diagnosis and troubleshooting
  • Excellent written and spoken communication in Dutch and English
  • Ability to read and interpret technical documents

Job Details

What to Expect

As a Service Preparation Technician , you will be a key contributor to our Service Preparation Team. This team aims to prepare and triage customer repair requests using a standardised process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.

Service Preparation Technicians provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will perform remote diagnosis to determine which repair actions are required. You will have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.

To be successful at Tesla, you must be energetic, well-organized, and work smart. You should have a passion for the brand and the ability to create exceptional customer experiences.

What You’ll Do
  • Process diagnostic requests in a structured way and according to deadlines, setting the teams at our 
  • service locations up for success
  • Clearly document findings and identify a repair plan for every customer concern requiring diagnosis
  • Develop an excellent understanding of all Tesla vehicle systems and diagnostic tools
  • Identify and action simple remotely resolvable service requests, to provide an effortless customer 
  • journey 
  • Deliver clear and concise written and spoken customer communication
  • Communicate any vehicle and technical updates to relevant stakeholders 
  • Coach, train and upskill other team members to improve their diagnostic skills
What You’ll Bring
  • Willingness to learn new and innovative technologies to further develop in role
  • Ability to effectively handle multiple priorities, organize workload, meet deadlines and solve 
  • problems with a high attention to detail
  • Ability to thrive in a team-based environment and achieve common goals
  • Prior experience in vehicle or IT system diagnosis and troubleshooting
  • Ability to read and interpret technical documents & system logs
  • Digitally savvy – ability to adopt and adapt quickly to new technologies and systems
  • Able to communicate, read, and write effectively in the Dutch and English

Similar Jobs

Meta - Product Technical Program Manager

Meta

New York, New York, United States (Remote)
5 Months ago
ByteDance - Machine Learning Scientist, Scaling AI for Biology

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Nagarro - Cloud Pricing Architect

Nagarro

Germany (Remote)
1 Month ago
NVIDIA - Senior ASIC Verification Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
3 Months ago
Luxoft - Senior Infrastructure Engineer

Luxoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
4 Months ago
Netflix - Administrative Assistant, Security, Privacy, and Assurance

Netflix

Los Gatos, California, United States (Hybrid)
2 Weeks ago
Limit Break - IT Support Engineer

Limit Break

Tokyo, Japan (On-Site)
2 Weeks ago
Nintendo - Associate Service Desk Administrator

Nintendo

Redmond, Washington, United States (Hybrid)
2 Weeks ago
SmileGate - [CTO본부] 그룹사 구매 담당자 (IT인프라-보안/용역/마케팅)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
Tesla - Senior Payroll Operations Specialist

Tesla

Berlin, Berlin, Germany (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Epic Games - Lead Rendering Engineer

Epic Games

London, England, United Kingdom (On-Site)
1 Month ago
ByteDance - Cloud Solutions Technical Account Manager

ByteDance

Singapore (On-Site)
2 Weeks ago
avalanche studios - Systems Programmer

avalanche studios

Stockholm, Stockholm County, Sweden (On-Site)
1 Day ago
Postman - Backend and Systems Engineer, Flows

Postman

New York, New York, United States (On-Site)
6 Months ago
Tencent - Senior Big Data Solution Architect

Tencent

(On-Site)
5 Months ago
Rackspace Technology - Software Engineer IV

Rackspace Technology

United States (Remote)
1 Month ago
Google - Video Streaming Specialist

Google

Hyderabad, Telangana, India (On-Site)
2 Days ago
Tesla - Field Service Technician, Industrial Storage - Supercharging

Tesla

Swadzim, Greater Poland Voivodeship, Poland (On-Site)
2 Months ago
Google - Product Solutions Engineer, Billing, Tech CoE

Google

Sunnyvale, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Utrecht, Utrecht, Netherlands

Fluence - Senior Manager, Compensation & Benefits (EMEA)

Fluence

Amsterdam, North Holland, Netherlands (On-Site)
6 Months ago
CoolGames - Cross-Platform Integration Engineer (games)

CoolGames

North Holland, Netherlands (Remote)
2 Weeks ago
CoolGames - Internship Community Manager

CoolGames

North Holland, Netherlands (On-Site)
1 Month ago
Evolution - Game Presenter / Customer Service / Work Abroad

Evolution

Amsterdam, North Holland, Netherlands (On-Site)
5 Months ago
ARHS - Database and Business Intelligence Developer

ARHS

The Hague, South Holland, Netherlands (Remote)
6 Months ago
PwC - Senior Kwantitatief Consultant Pensioen

PwC

Amsterdam, North Holland, Netherlands (On-Site)
7 Months ago
Tesla - Manufacturing Supervisor

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
GamePoint - Linux Engineer

GamePoint

The Hague, South Holland, Netherlands (On-Site)
2 Weeks ago
CoolGames - Senior Game Developer (freelance)

CoolGames

Weesp, Noord-Holland, Netherlands (Hybrid)
3 Weeks ago
PwC - Senior Associate Corporate Tax - Middle Market & Public Sector

PwC

Rotterdam, South Holland, Netherlands (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Evolution - Uniform Specialist

Evolution

Burnaby, British Columbia, Canada (On-Site)
2 Weeks ago
Mattel  Inc  - American Girl NYC -  Asset Protection Lead  (full time/benefitted)

Mattel Inc

New York, New York, United States (On-Site)
4 Months ago
Click Therapeutics - Senior IT Systems Administrator

Click Therapeutics

New York, New York, United States (On-Site)
5 Months ago
Tesla - Customer Support Advisor - German & English

Tesla

Berlin, Berlin, Germany (On-Site)
2 Months ago
Jam City - Benefits Administration Specialist

Jam City

Canada (Remote)
2 Weeks ago
ByteDance - US Payroll Tax Specialist

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
Egnyte - Database Administrator

Egnyte

India (Remote)
2 Months ago
Scientific Games  - Field Service Technician I

Scientific Games

Kansas, United States (On-Site)
3 Months ago
Gaming Innovation Group  - Infrastructure Engineer

Gaming Innovation Group

Andalusia, Spain (Hybrid)
1 Month ago
Tesla - AV Support Integration Internship

Tesla

Brandenburg, Germany (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug