Service - Service Advisor, Yongin, Gyeonggi, Korea

1 Month ago โ€ข 2 Years + โ€ข Administrative

Job Summary

Job Description

The Service Advisor at Tesla's Yongin, Gyeonggi, Korea service center provides professional service to meet the needs and expectations of all customers. Responsibilities include managing customer appointments, work orders, quotes, and invoices using internal Tesla systems; promptly addressing customer inquiries (both scheduled and unscheduled); ensuring adherence to internal policies and providing feedback on existing and new programs; accurately recording solutions and data; communicating estimated completion times and updates; verifying repairs and checking for damage; coordinating vehicle delivery; and conducting customer satisfaction surveys. The role requires at least 2 years of customer service experience in the automotive industry, proficiency with service center applications and MS Office, a driver's license, and strong communication and organizational skills. A degree or certification in automotive technology is preferred. The advisor will contribute to Tesla's mission of accelerating the world's transition to sustainable energy.
Must have:
  • 2+ years automotive customer service experience
  • Proficient in service center applications & MS Office
  • Valid driver's license
  • Excellent communication & organizational skills
  • Accurate record-keeping and reporting
Good to have:
  • Automotive technology degree/certification
  • Understanding of automotive technology
  • Adaptability and willingness to learn
Perks:
  • Annual medical check-up
  • Flu vaccination
  • Group insurance
  • EAP
  • Paid sick leave
  • Family care leave
  • Parental leave
  • Defined contribution pension plan
  • Social insurance
  • Flexible benefits plan
  • Long service recognition
  • Employee referrals
  • eShop employee discounts
  • Welcome gift
  • Tesla uniforms (some positions)

Job Details

What to Expect

Service Advisor๋Š” ์„œ๋น„์Šค ์„ผํ„ฐ์— ๋ฐฉ๋ฌธํ•˜๋Š” ๋ชจ๋“  ๊ณ ๊ฐ์˜ ์š”๊ตฌ์‚ฌํ•ญ๊ณผ ๊ธฐ๋Œ€์— ๋ถ€์‘ํ•˜๋Š” ์ „๋ฌธ์ ์ธ ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.
๋˜ํ•œ ์„œ๋น„์Šค ์„ผํ„ฐ์— ๋ฐฉ๋ฌธ์„ ํฌ๋งํ•˜๋Š” ๊ณ ๊ฐ์˜ ์š”๊ตฌ์‚ฌํ•ญ์„ ๋ฏธ๋ฆฌ ํ™•์ธํ•˜๊ณ  ์ค€๋น„ํ•˜์—ฌ ๊ณ ๊ฐ์—๊ฒŒ ์ตœ์ƒ์˜ ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.
โ€˜์ง€์† ๊ฐ€๋Šฅ ์—๋„ˆ์ง€๋กœ ์ „ ์„ธ๊ณ„์  ์ „ํ™˜์„ ๊ฐ€์†ํ™”โ€™๋ฅผ ์œ„ํ•ด ์„œ๋น„์Šค ์„ผํ„ฐ ๋ฐ ๊ณ ๊ฐ์ ‘์ ์—์„œ ์—…๋ฌด๋ฅผ ํ•˜๋Š” ์ง๋ฌด์ž…๋‹ˆ๋‹ค. 

What Youโ€™ll Do
  • Tesla ์‚ฌ๋‚ด ์‹œ์Šคํ…œ์„ ํ™œ์šฉํ•˜์—ฌ ๊ณ ๊ฐ์˜ ๋ฐฉ๋ฌธ ์ผ์ •, ์ž‘์—…์ง€์‹œ์„œ, ๊ฒฌ์ ์„œ ๋ฐ ์†ก์žฅ ๊ด€๋ฆฌ
  • ์„œ๋น„์Šค ์„ผํ„ฐ ๋ฐฉ๋ฌธ ๊ณ ๊ฐ (์˜ˆ์•ฝ ๋ฐ ๋น„์˜ˆ์•ฝ)์— ๋Œ€ํ•œ ์‘๋Œ€๋ฅผ ์ฑ…์ž„์ง€๋ฉฐ ๊ณ ๊ฐ์˜ ๋ฌธ์˜์‚ฌํ•ญ์— ๋Œ€ํ•ด ์‹ ์†ํ•˜๊ฒŒ ๋Œ€์‘
  • ๋‚ด๋ถ€ ์ •์ฑ…์„ ์ค€์ˆ˜ํ•˜๋ฉฐ ๊ธฐ์กด ๋ฐ ์ƒˆ๋กœ์šด ํ”„๋กœ๊ทธ๋žจ์— ๋Œ€ํ•œ ํ”ผ๋“œ๋ฐฑ ์ ๊ทน์  ์ œ๊ณต
  • ๊ณ ๊ฐ์—๊ฒŒ ์ œ๊ณตํ•œ ํ•ด๊ฒฐ๋ฐฉ๋ฒ• ๋ฐ ๋ฐ์ดํ„ฐ๋ฅผ ์ •ํ™•ํ•˜๊ฒŒ ๊ธฐ๋กํ•˜์—ฌ Tesla ์‚ฌ๋‚ด ์‹œ์Šคํ…œ์— ์ž…๋ ฅ
  • ์ •๋น„ ์˜ˆ์ƒ ์™„๋ฃŒ ์‹œ๊ฐ„, ์„œ๋น„์Šค ์ง„ํ–‰ ์‚ฌํ•ญ ์—…๋ฐ์ดํŠธ ๋ฐ ์กฐ์น˜ ๊ฒฐ๊ณผ์— ๋Œ€ํ•œ ์˜์‚ฌ์†Œํ†ต ์ˆ˜ํ–‰
  • ์ฐจ๋Ÿ‰์˜ ์ ๊ฒ€ ๋ฐ ์ •๋น„ ํ›„ ์ˆ˜๋ฆฌ ์™„๋ฃŒ์—ฌ๋ถ€ ํ™•์ธ ๋ฐ ์ž‘์—… ์ค‘ ์†์ƒ๋œ ๋ถ€๋ถ„์ด ์žˆ๋Š”์ง€ ํ™•์ธ
  • ๊ฐ ๊ณ ๊ฐ๊ณผ ์ •๋น„ ์™„๋ฃŒ๋œ ์ฐจ๋Ÿ‰ ์ „๋‹ฌ์„ ์œ„ํ•œ ์ผ์ • ์กฐ์œจ
  • ์ œ๊ณต๋œ ์„œ๋น„์Šค์— ๋Œ€ํ•œ ๊ณ ๊ฐ ํ‰๊ฐ€ ํ™•์ธ ๋ฐ ๋งŒ์กฑ๋„ ์กฐ์‚ฌ ์ˆ˜ํ–‰
What Youโ€™ll Bring
  • ์ž๋™์ฐจ ์‚ฐ์—…์—์„œ 2๋…„ ์ด์ƒ์˜ ๊ณ ๊ฐ ์ƒ๋‹ด์—…๋ฌด ๋˜๋Š” ์œ ์‚ฌํ•œ ๊ฒฝ๋ ฅ์„ ๋ณด์œ ํ•˜์‹  ๋ถ„
  • ์„œ๋น„์Šค ์„ผํ„ฐ ์‘์šฉ ์‹œ์Šคํ…œ, Outlook ๊ณผ MS Office๊ณผ ๊ฐ™์€ ๊ธฐ๋ณธ์ ์ธ ์ปดํ“จํ„ฐ ๊ธฐ์ˆ ์— ์ดํ•ด๊ฐ€ ๋†’์€ ๋ถ„
  • ์ž๋™์ฐจ ์šด์ „๋ฉดํ—ˆ์ฆ์„ ๋ณด์œ ํ•œ ๋ถ„
  • ์ž๋™์ฐจ ๊ธฐ์ˆ  ๊ด€๋ จ ์ „๋ฌธ ํ•™์‚ฌ ํ•™์œ„ ๋˜๋Š” ์ž๊ฒฉ์ฆ ์†Œ์ง€์ž ์šฐ๋Œ€
  • ์ž๋™์ฐจ ์ ๊ฒ€, ์ง„๋‹จ ๋ฐ ์ •๋น„์™€ ๊ด€๋ จ๋œ ์ž๋™์ฐจ ๊ธฐ์ˆ ์— ๋Œ€ํ•œ ์ดํ•ด๋ฅผ ๊ฐ€์ง„ ๋ถ„
  • ์„ธ์‹ฌํ•˜๊ณ  ๋น ๋ฅธ ๋ณ€ํ™”์— ์ ์‘ํ•  ์ˆ˜ ์žˆ๋Š” ๋ถ„
  • ์ƒˆ๋กœ์šด ์ž๋™์ฐจ ๊ธฐ์ˆ ์— ๋Œ€ํ•œ ํ•™์Šต ์˜์ง€๊ฐ€ ๋†’์œผ์‹  ๋ถ„
  • ์ •ํ™•ํ•œ ๊ธฐ๋ก๊ณผ ๋ณด๊ณ ์„œ ์ž‘์„ฑ์ด ๊ฐ€๋Šฅํ•œ ๋ถ„
  • ์—ฌ๋Ÿฌ ์šฐ์„ ์ˆœ์œ„๋ฅผ ํšจ์œจ์ ์œผ๋กœ ์ฒ˜๋ฆฌํ•˜๊ณ  ๋งˆ๊ฐ์ผ์„ ์ค€์ˆ˜ํ•˜๋Š” ๋ถ„
  • ํŒ€ ๊ธฐ๋ฐ˜ ํ™˜๊ฒฝ์—์„œ ๊ณต๋™ ๋ชฉํ‘œ๋ฅผ ๋‹ฌ์„ฑํ•œ ๋ถ„
Compensation and Benefits
Benefits
๋ณต์ง€์ œ๋„:

Tesla Korea๋Š” ๋ชจ๋“  ์ง์›์˜ ๊ฑด๊ฐ•ํ•˜๊ณ  ํ–‰๋ณตํ•œ ์ง์žฅ ์ƒํ™œ์„ ์œ„ํ•ด ๊ฒฝ์Ÿ๋ ฅ ์žˆ๋Š” ๋ณด์ƒ ํŒจํ‚ค์ง€์™€ ๋”๋ถˆ์–ด ์ง์›์—๊ฒŒ ๋‹ค์Œ๊ณผ ๊ฐ™์€ ๋ณต๋ฆฌํ›„์ƒ์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.


WELLNESS

  • ๋งคํ•ด ์ข…ํ•ฉ๊ฑด๊ฐ•๊ฒ€์ง„ ์ œ๊ณต ๋ฐ ๊ฑด๊ฐ•๊ฒ€์ง„ํœด๊ฐ€ ๋ถ€์—ฌ
  • ๋…๊ฐ ์˜ˆ๋ฐฉ ๋ฐฑ์‹  ์ ‘์ข…
  • ๋‹จ์ฒด๋ณดํ—˜: ์ง์› ๋ณธ์ธ๊ด€ ๋ฐฐ์šฐ์ž ๋ฐ ์ž๋…€ ๋Œ€์ƒ
  • ์ „๋ฌธ ์ƒ๋‹ด ํ”„๋กœ๊ทธ๋žจ(EAP): ๋ณธ์ธ ๋ฐ ๊ฐ€์กฑ ํฌํ•จ
  • ๊ฒฝ์กฐ ํœด๊ฐ€, ๋น„์šฉ ๋ฐ ์šฉํ’ˆ ์ง€์›
  • ์œ ๊ธ‰ ๋ณ‘๊ฐ€
  • ๊ฐ€์กฑ ๋Œ๋ด„ ํœด๊ฐ€
  • ์œก์•„ํœด์ง
  • ํ‡ด์ง์—ฐ๊ธˆ
  • 4๋Œ€๋ณดํ—˜ : ๊ตญ๋ฏผ์—ฐ๊ธˆ, ๊ฑด๊ฐ•๋ณดํ—˜, ๊ณ ์šฉ๋ณดํ—˜, ์‚ฐ์žฌ๋ณดํ—˜

GROWTH

  • ์„ ํƒ์  ๋ณต๋ฆฌํ›„์ƒ
  • ์žฅ๊ธฐ ๊ทผ์† ํฌ์ƒ: Tesla์˜ ํŠน๋ณ„ ์„ ๋ฌผ๊ณผ ํ•จ๊ป˜ ์œ ๊ธ‰ ํœด๊ฐ€ ์ œ๊ณต
  • ์ง์› ์ถ”์ฒœ ํฌ์ƒ๊ธˆ

ENGAGEMENT

  • eShop ์ง์› ํ• ์ธ
  • ์ž…์‚ฌ ์ถ•ํ•˜ ์„ ๋ฌผ
  • Tesla ์œ ๋‹ˆํผ(์ผ๋ถ€ ํŠน์ • ์ง๋ฌด์—๋งŒ ํ•ด๋‹น)

Tesla์˜ ์ •์ฑ…์— ๋”ฐ๋ผ ๊ฒŒ์žฌ๋œ ๋‚ด์šฉ์€ ์‚ฌ์ „ ํ†ต์ง€ ์—†์ด ๋ณ€๊ฒฝ/์ฒ ํšŒ๋  ์ˆ˜ ์žˆ์œผ๋ฉฐ ์ผ๋ถ€ ์ž๊ฒฉ ๊ธฐ์ค€์ด ์ ์šฉ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.


Tesla Korea provides the following benefits for employees in addition to a competitive compensation package, to foster a healthy and happy work life for all our employees.

WELLNESS

  • Annual Medical Check-up with one-day medical examination leave
  • Flu Vaccination
  • Group Insurance: Including Spouse and Children
  • Employee Assistance Program: Counselling program including families
  • Congratulations & Condolences leave and allowance
  • Paid Sick Leave
  • Family Care Leave
  • Parental leave
  • Defined Contribution Pension Plan
  • Social Insurance: NP(National Pension)๊ตญ๋ฏผ์—ฐ๊ธˆ, HI(Health insurance)๊ฑด๊ฐ•๋ณดํ—˜, EI (Employment insurance)๊ณ ์šฉ๋ณดํ—˜, OHSI(Occupational health and safety insurance)์‚ฐ์žฌ๋ณดํ—˜

GROWTH

  • Flexible Benefits Plan
  • Long Service Recognition: Paid leave with special gifts from Tesla
  • Employee Referrals

ENGAGEMENT

  • eShop Employee Discounts
  • Welcome Gift
  • Tesla Uniforms (only for certain positions

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Teslaโ€™s direction with no prior notice.


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