Service Tech / Advisor

5 Months ago • Upto 10 Years • Administrative

Job Summary

Job Description

This role involves troubleshooting repairs and servicing bikes, installing accessories, and providing excellent customer service. You'll build relationships with customers and ensure their gear runs flawlessly. Strong communication and hospitality skills are essential.
Must have:
  • Customer Service
  • Bike Repair
  • Communication Skills
  • Hospitality Skills
Good to have:
  • Problem Solving
  • Service Methods
  • New Technologies
  • Teamwork
Perks:
  • Employee Discounts
  • Tuition Reimbursement

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Nashua

Summary

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

  • Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Top-notch communication skills
  • Impressive attention to detail and a love for tinkering ‘til you figure it out
  • Eagerness to learn the ins and outs of servicing bicycles
  • A desire to continually learn proper service methods and new technologies

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care -- PPO & HDHP medical plan options
•    Flexible Spending Accounts (FSA)
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

PwC - IN-Senior Associate_Aura _IN-IT Services Co_IFS_PAN INDIA

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
Agilysys - AWS Engineer (5-7 yrs)

Agilysys

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
InvenioLSI - SAP Associate Consultant - Application Suppport

InvenioLSI

Noida, Uttar Pradesh, India (On-Site)
3 Months ago
Trek - Service Advisor

Trek

Highlands Ranch, Colorado, United States (On-Site)
4 Months ago
PlayStation Global - Payroll Analyst

PlayStation Global

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Nashua, New Hampshire, United States

ByteDance - Research Scientist Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (PhD)

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Evolution - Casino Dealer In-Studio Philadelphia

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
6 Months ago
The Walt Disney Company - Senior Compositor

The Walt Disney Company

San Francisco, California, United States (On-Site)
3 Months ago
Inkittt - Senior Marketing Manager, Inkitt

Inkittt

San Francisco, California, United States (On-Site)
6 Months ago
ByteDance - Tech Lead Manager - Global E-Commerce Supply Chain

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Meta - Embedded Software Engineer, Firmware - Reality Labs

Meta

Austin, Texas, United States (On-Site)
3 Months ago
Nintendo - Localization Product Specialist III - Spanish

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
PlayStation Global - Sr. Manager, Software Engineering, Engineering Enablement

PlayStation Global

San Francisco, California, United States (On-Site)
3 Months ago
Meta - Director, Business Marketing Insights

Meta

San Francisco, California, United States (On-Site)
3 Months ago
Logitech - Senior Demand Planner

Logitech

San Jose, California, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

IGT - Lottery Service Technician I

IGT

Orlando, Florida, United States (On-Site)
3 Months ago
ION - IT System Administrator

ION

Italy (Hybrid)
4 Months ago
Egnyte - Lead Technical Consultant, Professional Services

Egnyte

India (Remote)
2 Months ago
PepsiCo - R&D Adopt & Sustain

PepsiCo

Hyderabad, Telangana, India (On-Site)
4 Months ago
Interactive Brokers - Security and Login Assistance Representative (Russian speaking)

Interactive Brokers

Tallinn, Harju County, Estonia (On-Site)
4 Months ago
Gig Workplace - Desktop Support Engineer

Gig Workplace

Bharuch, Gujarat, India (On-Site)
5 Months ago
PlayStation Global - Sr. People Tech & Services, Talent Systems

PlayStation Global

London, England, United Kingdom (On-Site)
4 Months ago
Nagarro - SAP Basis Consultant (m/w/d)

Nagarro

Germany (Remote)
4 Months ago
Saviynt - Technical Lead, Field Engineering

Saviynt

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
The Workshop - NOC Engineer

The Workshop

Tocancipá, Cundinamarca, Colombia (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Hamelin, Lower Saxony, Germany (On-Site)

Germantown, Tennessee, United States (On-Site)

Waterloo, Wisconsin, United States (On-Site)

Cherry Hill, New Jersey, United States (On-Site)

Waterloo, Wisconsin, United States (On-Site)

Waterloo, Wisconsin, United States (On-Site)

Saratoga Springs, New York, United States (On-Site)

Haryana, India (On-Site)

Utrecht, Utrecht, Netherlands (On-Site)

Alexandria, Virginia, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug