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Service Technician/Advisor

1 Month ago • All levels • Administrative • $39,040 PA - $45,760 PA

Job Summary

Job Description

As a Trek Service Technician/Advisor, you'll be responsible for troubleshooting and repairing bikes, installing accessories, and providing excellent customer service. You'll work directly with customers to diagnose problems, recommend solutions, and ensure customer satisfaction. You'll also handle the initial setup and preparation of new bikes. This role requires strong communication and problem-solving skills. The position closely supports the Service Manager, and you'll be the primary point of contact for customers when the manager is unavailable. Experience is not a primary requirement, but excellent hospitality and customer service skills are essential. You must be able to lift 50lbs comfortably.
Must have:
  • Stellar customer service
  • Troubleshooting and repair skills
  • Excellent communication
  • Problem-solving abilities
  • Ability to lift 50lbs
Perks:
  • Flexible and fun company culture
  • Competitive health care
  • Flexible Spending Accounts (FSA)
  • 401(k) with match and ESOP
  • Tuition Reimbursement
  • Employee discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store SoMa

Summary

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

Job Description

As a Trek Service Tech / Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers. We expect all employees to be able to comfortably lift 50lbs.

Compensation Range

Hourly Rate $19.00 - $22.00

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care -- PPO & HDHP medical plan options
•    Flexible Spending Accounts (FSA)
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

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