ServiceNow Architect

Job Title: ServiceNow Architect
Location: Pune
Experience: 12+ Years
Industry: Technology, Media & Telecommunications (TMT)
Domain Focus: Sales and Order Management (SOM)

About the Role:

We are seeking a seasoned ServiceNow Architect to lead the design and implementation of scalable solutions, with a focus on Sales and Order Management (SOM) and TMT industry modules. You will collaborate with business and technical teams to deliver impactful, enterprise-grade ServiceNow solutions.

Key Responsibilities:

• Architect and implement end-to-end ServiceNow solutions aligned with business goals.

• Leverage deep TMT industry knowledge to drive adoption of SOM and related applications.

• Collaborate with stakeholders to gather requirements and translate them into technical designs.

• Guide development teams, ensure best practices, and conduct architecture reviews.

• Stay current with ServiceNow releases, especially SOM and TMT suites.

• Ensure effective use of modules: ITSM, ITOM, CSM, FSM, and Service Portal.

• Define governance frameworks and ensure compliance with architecture standards.

Key Qualifications:

• 12+ years of hands-on ServiceNow experience with expertise in architecture, integrations (REST/SOAP), and platform configuration.

• Strong command over CMDB, CSDM, data modeling, and DevOps strategies.

• Experience working in or with telecom clients is highly desirable.

• Proven leadership in client-facing roles with excellent communication and stakeholder management skills.

Preferred Certifications:

• ServiceNow CSA, CAD, CIS

• ITIL v4 (preferred)

Education: Bachelor’s degree in Computer Science, IT, or related field.