ServiceNow Developer/Consultant

3 Months ago • 2-3 Years • Administrative

Job Summary

Job Description

As a ServiceNow Developer/Consultant at PwC Poland, you'll design and configure ServiceNow applications based on business needs. This includes developing custom applications, modules, workflows, and integrating with other systems. You'll implement and optimize ITSM, ITOM, SIR, CSM, ITBM, or other ServiceNow modules. Collaboration with business and IT teams is crucial for requirement gathering and solution tailoring. Your responsibilities span the entire project lifecycle, from analysis and design to testing, deployment, and post-implementation support. You'll create and maintain technical documentation, solve problems proactively, ensure system performance, and implement integrations using APIs and other technologies. Training and knowledge transfer to teams and clients are also key aspects of the role.
Must have:
  • 2-3 years ServiceNow experience
  • ITSM module proficiency
  • JavaScript scripting skills
  • Integration knowledge (REST, SOAP)
  • ServiceNow instance administration
  • Business requirement analysis
  • Agile/Scrum familiarity
Good to have:
  • ServiceNow certifications
  • Knowledge of other ServiceNow modules (ITOM, SIR, CSM, ITBM, HR, Security Operations)
  • German language proficiency
Perks:
  • Work flexibility (hybrid model, flexible hours, workation, sabbatical leave)
  • Development and upskilling opportunities
  • Wide medical and wellbeing program (dental, physiotherapy, coaching)
  • Individual benefits package options
  • 3 paid hours for volunteering per month
  • Additional paid birthday day off

Job Details

Job Description & Summary

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

Your future role:

  • Designing and configuring ServiceNow applications according to business requirements, including creating custom applications, modules, workflows, and integrations with other systems,

  • Implementing and optimizing ITSM, ITOM, SIR, CSM, ITBM, or other ServiceNow modules (e.g., HR, Security Operations),

  • Collaborating with business and IT teams to identify requirements, analyze needs, and tailor ServiceNow platform solutions to specific business processes,

  • Participating in the entire project lifecycle – from requirements analysis, through design and configuration, to testing, deployment, and post-implementation support,

  • Creating and updating technical and functional documentation related to projects carried out on the ServiceNow platform,

  • Proactively solving problems and ensuring high availability and optimal performance of the ServiceNow system,

  • Implementing ServiceNow integrations with other business systems and ITSM-class systems using APIs, MID Server, Web Services (REST/SOAP),

  • Supporting training activities and knowledge transfer to teams and clients.

Apply if you have:

  • Minimum 2-3 years of experience working as a ServiceNow Developer or Consultant, covering the full cycle of application and business process implementation on the ServiceNow platform,

  • Proficiency in working with the ITSM module and at least one of the other ServiceNow modules, such as ITOM, SIR, CSM, ITBM, HR, or Security Operations,

  • Ability to write JavaScript scripts, including Script Includes, Business Rules, Client Scripts, UI Actions, as well as knowledge of Flow Designer and Workflow Engine,

  • Knowledge of integration with external systems using REST, SOAP, MID Server, JDBC, LDAP, and other technologies,

  • Ability to manage configuration and administration of the ServiceNow instance, including user management, permissions, and service catalog,

  • Holding ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, ITSM Implementation) will be an additional advantage,

  • Ability to analyze business requirements and effectively communicate with various stakeholders, both technical and non-technical,

  • Familiarity with working in an Agile/Scrum environment,

  • Very good command of English, both spoken and written,

  • Knowledge of German will be an additional advantage.

By joining us you gain:

  • Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,

  • Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker,

  • Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, 

  • Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,

  • 3 paid hours for volunteering per month,  

  • Additional paid Birthday Day off,

  • And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process:

  • Apply,

  • Have a short phone conversation with our Recruiter​,

  • Let's get to know each other better during the interview.

Should you have any questions, please do not hesitate to reach out to us: pl_ITrecruitment@pwc.com.

Your personal data will be processed for recruitment purposes by PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy

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About The Company

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.


Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.

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