About the job
- At least 7-12 years of experience in ITAM Consulting, High Level Design and developing technical solutions using ServiceNow platform
- At least 5+ years of experience in Design and Implementation of Service Now Software & IT Asset Management.
- Complete end to end knowledge on the Software and Hardware Asset Management Lifecycle.
- Understand the end-to-end Software Licensing model for ServiceNow.
- Responsible for Software Asset Management & ITAM activities.
- Works with Software asset librarians and SMEs to consolidate Software entitlement data.
- Ensure all relevant Software entitlement information (e.g. Publisher, Publisher part number, Version, Edition, Entitlement type, etc. )is available for better normalization results.
- Strong knowledge on ServiceNow modules like CMDB, Discovery and other ITSM applications.
- Monitors results of discovered software and fix any issues or anomalies identified.
- Monitor software from other sources e.g. SCCM, Flexera, etc are ingested into ServiceNow.
- Establish SaaS integrations with OOB connectors to ingest software usage information into ServiceNow.
- Establish Custom SaaS integrations where necessary to ingest software usage information into ServiceNow.
- Monitor reconciliation jobs and fix any issues or anomalies identified.
- Modify License workbench and OOB reports based on requirements or top publishers.
- Define process for reclamation of software to ensure software compliance.
- Must have integrated the ITAM with ITSM to develop an integrated solution.
- Must have a working experience on domain separated environments
- Participate in project activities including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
- Create/Maintain ServiceNow SAM & HAM documentation/standard operating procedures documents.
- Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
- Must be ITIL Foundation / CSA certified.
- Certified CIS-ITSM / CIS-SAM / CIS-HAM preferred.
