ServiceNow Lead – Change & Release Management (Workflows Configuration)
9 Months ago • 7 Years +
Job Description
Ness Digital Engineering seeks a ServiceNow Lead for Change & Release Management. This role involves designing and configuring ServiceNow workflows for ITSM and ITAM, collaborating with architects, developing reusable configurations, providing technical leadership, and troubleshooting issues. The ideal candidate possesses 7+ years of IT Service Management experience, ServiceNow certifications (CSA, CIS), and expertise in ServiceNow architecture, scripting (JavaScript, GlideScript, AngularJS), integrations (Atlassian, Jenkins, Azure DevOps), and ITIL v4 processes. Responsibilities include building custom applications, optimizing workflows, and ensuring seamless data transfer. Strong communication and stakeholder management skills are essential.
Must Have:
- ServiceNow CSA & CIS certifications
- 7+ years IT Service Management experience
- Expertise in ServiceNow workflows & scripting
- ITIL v4 process understanding
- Integration with Atlassian, Jenkins, Azure DevOps
Description
Ness Digital Engineering is building a high-performing team to execute a comprehensive Change and Release Management Implementation using ServiceNow (SNOW), Atlassian Jira, and other DevOps tools. The project involves delivering a fully automated, integrated solution for a leading client. The roles require deep technical expertise, strong problem-solving abilities, and leadership in driving ITSM, ITAM, and integration practices.
Location: USA
Responsibilities
- Design and configure ServiceNow workflows for Change and Release Management in ITSM and ITAM.
- Collaborate with architects to define and implement efficient configurations for scalable solutions.
- Develop reusable configurations, templates, and best practices to ensure consistent delivery.
- Provide technical leadership to developers and engineers on ServiceNow best practices.
- Troubleshoot and resolve advanced configuration issues.
Key Skills
Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ITIL v4 Foundation
Professional Experience:
- 7+ years in IT Service Management, including extensive hands-on experience as a ServiceNow Lead/Senior Engineer.
- expertise in ServiceNow architecture, specializing in ITSM, ITOM, HAM, SAM, IT Business Management, and IT Operations Management.
Technical Expertise:
- Proficient in ServiceNow configuration, scripting, and integrations, prioritizing out-of-the-box functionality with minimal customizations.
- Advanced skills in ServiceNow scripting languages: JavaScript, GlideScript, and AngularJS.
- Experience in building custom applications, enhancing modules, and developing tailored solutions to meet business requirements.
- Expertise in UI policies, client scripts, business rules, workflows, flows, and notification systems.
Integration Skills:
- Strong experience in integrating ServiceNow with third-party tools such as Atlassian, Jenkins, and Azure DevOps.
- Proficient in API integrations using REST, SOAP, and MID Server for secure and seamless data transfers.
- Skilled in managing inbound/outbound integrations, ensuring data reliability and consistency.
Process and Workflow Optimization:
- Deep understanding of ITIL v4 processes, including Incident, Problem, Change, Release, and Asset Management.
- Proven ability to streamline and optimize workflows, service catalogs, and automation for improved operational efficiency.
- Expertise in lifecycle management, data normalization, and reducing technical debt within ServiceNow implementations.
ServiceNow Module Expertise:
- ITSM, ITAM, CMDB, HAM, SAM, and Integration Hub.
- Designing and implementing enterprise-grade workflows for Change and Release Management.
Soft Skills:
- Excellent client communication and stakeholder management abilities.
- Strong documentation and presentation skills to convey technical concepts effectively.
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