Services and Development Support Lead

We are a mobile game company, based in both Helsinki and Berlin, creating world-class entertainment by building a portfolio of hit games. Since our launch in 2020, our first chart-topping game Merge Mansion has been entertaining over 60 million players worldwide, and we have grown into a team of over 250.

Our mission is to entertain hundreds of millions of people for decades, with our games, and also through our creative marketing, community, and beyond – while having fun with it. 

We’re ordinary people crafting extraordinary games with passion and ambition, united by our culture of trust, psychological safety and wellbeing.

We are looking for an experienced Services & Development Support Lead to manage the Services and Development Support team for Merge Mansion and drive process improvements across the entire game development lifecycle. In this role, you will balance leadership responsibilities with a strong focus on streamlining workflows and dependencies, driving automation initiatives, and fostering collaboration between teams. You’ll work closely with various game operations domains, including release management, project management, player support, QA, audio design, and localization, ensuring seamless coordination between internal teams and external partners.

More about Metacore crafts: https://metacoregames.com/our-crafts

Responsibilities

• Leading the Merge Mansion Services and Development Support team, providing guidance, structure, and mentorship to ensure strong performance and alignment with project goals
• Identifying inefficiencies in development and release workflows and implementing solutions that improve team-wide productivity and collaboration
• Championing DevOps practices to drive automation efforts, improvements for CI/CD pipelines, and streamline release processes across the project
• Taking ownership of the roadmap for operational and process improvements within the game ops team’s domains, ensuring alignment with game-wide objectives and OKRs
• Acting as a central hub for information flow for the game ops team, ensuring clear and timely communication
• Establishing best practices and frameworks for risk mitigation, planning, and operational oversight
• Working together with engineering, production, and live operations teams to enhance release processes and minimize disruptions

Requirements

• Strong understanding of game development, especially in free-to-play games, and experience working with live games and adapting to shifting priorities
• Proven ability to improve development workflows, remove bottlenecks, and streamline release work
• Good understanding of DevOps principles, automation, and CI/CD pipelines and comfortable working with technical teams
• Familiarity with release management, QA, player support, localization, and audio, along with the ability to assess and support these teams’ work needs effectively
• Ability to identify key priorities and make strategic decisions on where to focus efforts
• Experienced managing projects and working across multiple teams
• Comfortable collaborating with production, engineering, and live operations to ensure smooth development and releases
• Track record of defining and implementing effective OKRs, and building strategic roadmaps that ensure clear progress and accountability.
• Strong leadership skills, with experience managing teams, providing structure, and helping them work efficiently

What We Offer

• Workplace where we aim high, without taking ourselves too seriously
• Autonomy and accountability with support to foster professional development
• Great opportunities to grow with the company
• Work-life balance and strong emphasis on wellbeing
• Approachable leaders with low ego
• Flexible hybrid workplace where people enjoy working at the office

Basics

• Location: Helsinki, Finland
• Relocation: Relocating to Finland expected, full support provided
• Work model: Mix of office and remote work
• Working language: English

Our equal opportunity statement

To entertain hundreds of millions of people for decades, we need diverse teams that understand our diverse audiences. The key to unleash our creativity is a diverse, equitable, and inclusive culture of trust where Metacoreans from all walks of life can be themselves. We celebrate our differences and believe they are the strength that drives us forward.

We are committed to offering equal opportunities for all, regardless of background, age, race, color, ethnicity, religion, disability, gender, sexual orientation, family status, education, socioeconomic status or any other characteristic. We build and maintain a workplace and industry free of harassment and discrimination.

We also aspire to have DE&I as a fundamental part of our game design process to enable us to create even better and more inclusive games, communities and entertainment.

If you require any support or have specific needs during the application process, please don't hesitate to let us know. We look forward to hearing from you!

Our culture

Our culture is based on trust, psychological safety and wellbeing. At Metacore, autonomy and accountability go firmly hand in hand, and we cultivate a diverse and inclusive workplace where you can be yourself.

We are collaborative and humble, and think “we” before “me”. We enable focus through transparency and ownership. We aim high, and aspire to be nothing less than the best game company in the world to work for.

To create even better games, communities and entertainment, we welcome talent with diverse experiences, who are passionate about their roles and bold in their ambition. 

We have collectively defined our culture and values, and we uphold them together, every day.

Read more about our culture: https://metacoregames.com/culture