Site Reliability Engineer

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

• Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues.
• Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux environment from time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that can be made.
• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and measure the target reliability of a product.
• Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of the global team (with a time-off in lieu system).
• A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing to their documentation.
• Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency.
• Give feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the Firm safer and more efficient.
• Skills required:
• The ideal candidate would have at least one of: Software development skills in one or more programming language, e.g. Python, ServiceNow administration or development experience,
• 5 + years of experience
• Proficient oral and written communication skills
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery
• A dependable team worker with demonstrated commitment to client service
• Ability to respond appropriately during occasional technical emergencies, like outages.
• Skills desired:
• ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.