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Site Reliability Engineer

Gujarat, India (On-site)

Site Reliability Engineer

1 Month ago • 2 Years + • DevOps • Legal

About the job

8 skills required for this role

Test your skills to join the top 1% applicants for this job

azure

aws

terraform

linux

iis

innovation

cross-functional

saas-business-models

Job Description

As an SRE at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession. The Site Reliability Engineer (SRE), will play a key role in the availability, reliability, and resiliency of Litera’s SaaS applications and technology services. You will participate in designing, building, enhancing, and supporting next-generation applications and services while safeguarding vital systems. You will follow and uphold industry best practices for configuration management, change management, incident management, application monitoring, resource scaling, high availability, and disaster recovery. This position will focus primarily on resolving software defects and supporting on-premises customer-maintained software products.

Must have:

2+ years debugging applications and performing defect management
2+ years working with cloud providers (AWS/Azure)
1+ years working with container orchestration technologies
1+ years working with configuration management tools (Terraform)
Prior work experience as a Site Reliability Engineer or Support Engineer role
A good working knowledge of enterprise monitoring and alerting tools
Strong problem-solving skills and reverse engineering discipline
Able to troubleshoot server operating systems (Windows/Linux), databases, and web servers (IIS/Apache)
A solid grasp of software engineering best practices and agile methodologies
An understanding of application service scaling

Good to have:

Experience working on SaaS teams
Experience working in regulated environments (SOX, HIPAA, PCI)
Industry relevant certifications
Software development experience
A background in application security and compliance

Perks:

The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

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About the job

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.

Overview: As an SRE at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

The Site Reliability Engineer (SRE), will play a key role in the availability, reliability, and resiliency of Litera’s SaaS applications and technology services. You will participate in designing, building, enhancing, and supporting next-generation applications and services while safeguarding vital systems. You will follow and uphold industry best practices for configuration management, change management, incident management, application monitoring, resource scaling, high availability, and disaster recovery. This position will focus primarily on resolving software defects and supporting on-premises customer-maintained software products.

Key Responsibilities:

Subject matter expert for SaaS-hosted applications and underlying architecture

Tackling unique challenges across the organization

Addressing escalations and providing ongoing support for customer-facing applications

Participating in a 24x7 SRE team on-call rotation

Performing root cause analysis for major outages and incidents

Automating processes to reduce toil

Building and maintaining product availability and performance dashboards

Recommending/implementing solutions to continuously improve the environment

Maintaining security compliance and configuration standards

Organizing and leading cross-functional teams to resolve critical production issues

Managing organizational disaster recovery events and processes

Writing and maintaining technical documentation

Be a technical leader by mentoring others within the organization

Be dependable and present for the team

Qualifications:

2+ years debugging applications and performing defect management

2+ years working with cloud providers (AWS/Azure)

1+ years working with container orchestration technologies

1+ years working with configuration management tools (Terraform)

Prior work experience as a Site Reliability Engineer or Support Engineer role

A good working knowledge of enterprise monitoring and alerting tools

Strong problem-solving skills and reverse engineering discipline

Able to troubleshoot server operating systems (Windows/Linux), databases, and web servers (IIS/Apache)

A solid grasp of software engineering best practices and agile methodologies

An understanding of application service scaling

A capacity to research and recommend architectural changes

Able to simplify and explain complex issues

Ability to learn new technologies and concepts quickly, unafraid of ambiguity

An understanding of ITIL and service management processes

Working knowledge and experience tuning databases

Comfortable working in a fast-paced environment

A strong sense of urgency

Able to maintain a professional composure during pressure conditions

Preferred Skills:

Experience working on SaaS teams

Experience working in regulated environments (SOX, HIPAA, PCI)

Industry relevant certifications

Software development experience

A background in application security and compliance

Why Join Litera?

The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment

Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact

Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together

Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.

Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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About The Company

Litera

1 Active Job

Litera has been at the forefront of legal technology for 25+ years. As a global leader in workflow, AI-powered due diligence review and analysis, collaboration, and data management solutions, Litera provides legal teams with streamlined technology for creating, analyzing, and managing their documents, deals, cases, and data. Litera’s solutions help law firms and legal teams around the world to work more efficiently, accurately, and competitively, and to provide their clients with usable and actionable information.