Site Reliability Engineer

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.

Overview: As an SRE at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

The Site Reliability Engineer (SRE), will play a key role in the availability, reliability, and resiliency of Litera’s SaaS applications and technology services. You will participate in designing, building, enhancing, and supporting next-generation applications and services while safeguarding vital systems. You will follow and uphold industry best practices for configuration management, change management, incident management, application monitoring, resource scaling, high availability, and disaster recovery. This position will focus primarily on resolving software defects and supporting on-premises customer-maintained software products.

Key Responsibilities:

• Subject matter expert for SaaS-hosted applications and underlying architecture
• Tackling unique challenges across the organization
• Addressing escalations and providing ongoing support for customer-facing applications
• Participating in a 24x7 SRE team on-call rotation
• Performing root cause analysis for major outages and incidents
• Automating processes to reduce toil
• Building and maintaining product availability and performance dashboards
• Recommending/implementing solutions to continuously improve the environment
• Maintaining security compliance and configuration standards
• Organizing and leading cross-functional teams to resolve critical production issues
• Managing organizational disaster recovery events and processes
• Writing and maintaining technical documentation
• Be a technical leader by mentoring others within the organization
• Be dependable and present for the team