Site Reliability Engineer

1 Week ago • 3 Years + • $84,600 PA - $119,650 PA

Job Summary

Job Description

The CMDB Site Reliability Engineer will be responsible for developing on the Service Now platform CMDB and related components. This includes story implementation, data management, and operational support. Responsibilities include resolving issues using the Service Now incident management process, developing table level security controls, implementing Business Rules, Flow Designer, Workflows, Client Scripts, and UI Actions. The role involves learning Service Now data ingestion capabilities, working with ITOM Discovery, and enhancing knowledge of platform concepts. The engineer will also be involved in daily stand-ups, documentation, and collaborating with team members and end-users. They will develop technical requirements, documentation, and technical diagrams. The position is a hybrid position with expectation of days in office to be confirmed by the hiring manager.
Must have:
  • Bachelors degree OR 3+ years of relevant work experience
  • Prior knowledge of troubleshooting and resolving technical incidents
  • Good communication skills to work effectively with team members
Good to have:
  • Demonstrate development skills and experiences gained through prior project or internships
  • Effective writing skills with the ability to document application configurations
  • Experience writing in JavaScript or scripting
  • Familiarity with JSON, developing integrations utilizing REST Messages and Scripted REST APIs
  • Experience working in an Agile Development methodology
  • Experience writing in Python, JavaScript or other programming languages
  • Experience writing in Scripting, PowerShell and complex SQL queries
  • Prior Technical SRE or DevOps or Cloud Technologies expertise a plus
  • GenAI and AI Prompt Engineering skill and experiences a plus

Job Details

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The CMDB Site Reliability Engineer will hold the responsibility for developing on the Service Now platform CMDB, ITOM Discovery and other CMDB related components as part of the Scrum based Agile framework to advance and maintain Visa’s CMDB functionality. This will include, but is not limited to, story implementation, data management(CI and Platform), and operational support (Incidents and Requests).

 

Essential Functions:

  • Be part of a global team that has operational support responsibilities where you will be required to work with our internal customers to resolve issues using the Service Now Incident management process and ticketing system.
  • Learn, expand and enhance your knowledge of the ServiceNow Platform and it’s advanced features and capabilities including developing table / attribute level security controls, implementing Business Rules, Flow Designer, Workflows, Client Scripts, UI Policy, and UI Actions as part of development activities for Catalogs, Scoped Apps or other platform activities.
  • Learn about the Service Now data ingestion capabilities by developing IHETL maps, transform maps, Robust Transformers, precedence-based job schedules using different types of data sources including API’s, JDBC, or .CSV.
  • Learn and work with Service Now ITOM Discovery and its Cloud Discovery capabilities in a multi-public Cloud environment.   
  • Learn and evolve your experience and knowledge of Service Now capabilities like Performance Analytics & Dashboards, Reporting, and the CMDB Query builder as part of your day to day activities addressing day to day issues or questions raised by customers or stakeholders.
  • Learn and enhance your knowledge of foundational platform concepts like UI Builder and Glide Records, as well as the Service Now portal and widget framework.
  • Gain knowledge of the Rest APIs as well as SQL and developing queries for data extracts.  
  • Gain a understanding, as part of your day to day responsibilities, of VISA’s configuration management DB (CMDB), the inherent hierarchal data structures of CSDM data model and better understand how data is stored, managed, coalesced in VISA’s CMDB.
  • Be an active participant in our daily stand-ups /project meetings and communicate development and support status.
  • Work in a collaborative environment with other team members to ensure that ServiceNow standard best-practices are utilized for all configurations and customizations.
  • Work with end – users and educate them on how to be more effective and efficient working on the platform either through informal meetings, brown bags or scheduled calls.
  • Develop technical requirements, documentation and technical diagrams.
  • Work with stakeholders to review stories and requirements to develop new capabilities as part of our monthly Sprints and Releases.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

  • Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications:

  • 2 or more years of work experience
  • Demonstrate development skills and experiences gained through prior project or internships
  • Demonstrate prior knowledge of troubleshooting and resolving technical incidents
  • Effective writing skills with the ability to document application configurations, system design and architecture, simple run books.
  • Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently with minimum guidance.
  • Experience writing in JavaScript or scripting
  • Familiarity with JSON, developing integrations utilizing REST Messages and Scripted REST APIs
  • Experience working in an Agile Development methodology
  • 1-2 years of Internship or equivalent experience is a technical role
  • Experience writing in Python, JavaScript or other programing languages
  • Experience writing in Scripting, PowerShell and complex SQL queries
  • Experience working with multicultural teams in diverse geographic locations preferred
  • Prior Technical SRE or DevOps or Cloud Technologies expertise a plus
  • GenAI and AI Prompt Engineering skill and experiences a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 84,600 to 119,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Similar Jobs

Animoca Brands - Web3 Engineer

Animoca Brands

Hong Kong, Hong Kong (Hybrid)
1 Month ago
LTI Mindtree - Specialist - Architecture

LTI Mindtree

Mexico (On-Site)
22 Hours ago
Gitlab - Senior Product Designer, Fulfillment

Gitlab

(Remote)
1 Week ago
ION - Lead Software Engineer, Italy

ION

Rome, Lazio, Italy (On-Site)
7 Months ago
Amobear - Playable Ads Developer

Amobear

Hanoi, Vietnam (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Software Engineering Manager, Security Intelligence Platform

Google

San Francisco, California, United States (On-Site)
4 Weeks ago
ION - Lead Software Engineer, Italy

ION

Pisa, Tuscany, Italy (On-Site)
7 Months ago
Canva - Senior Fullstack Engineer - Editing Experience

Canva

Brisbane, Queensland, Australia (Remote)
4 Weeks ago
Windranger Labs - Senior Smart Contract Engineer/Expert

Windranger Labs

Apac, Northern Region, Uganda (Remote)
1 Month ago
Google - UX Engineer, Android, Google TV

Google

Bengaluru, Karnataka, India (On-Site)
4 Weeks ago
Appier - Technical Solution Engineer

Appier

Tokyo, Japan (On-Site)
1 Week ago
GoReel - JavaScript Developer (PixiJS)

GoReel

Masovian Voivodeship, Poland (Remote)
1 Month ago
G5 Games - C++ Gameplay Programmer

G5 Games

Astana, Astana, Kazakhstan (Remote)
6 Months ago
Next Level Business Services - Salesforce Developer

Next Level Business Services

San Francisco, California, United States (On-Site)
6 Months ago
QuinStreet - UI Developer

QuinStreet

(Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Ashburn, Virginia, United States

Hawk Eye Innovations - Director of Technical Sales and Business Development

Hawk Eye Innovations

Atlanta, Georgia, United States (Remote)
1 Month ago
Saama - Director, Sales

Saama

Boston, Massachusetts, United States (On-Site)
6 Days ago
Google - Technical Program Manager III, Embedded Systems, Cloud AI Systems

Google

Sunnyvale, California, United States (On-Site)
3 Weeks ago
ByteDance - Immersive Video Research Intern (Multimedia Streaming) 2023 Summer/Fall (BS)

ByteDance

San Diego, California, United States (On-Site)
6 Months ago
VX Media - Creative Strategist

VX Media

New York, New York, United States (On-Site)
6 Months ago
Google - Software Engineer, PhD, Early Career, Campus, Embedded Systems and Firmware, 2025 start

Google

Atlanta, Georgia, United States (On-Site)
6 Months ago
Jam City - Senior Compensation Analyst

Jam City

Culver City, California, United States (On-Site)
11 Months ago
Sinch - Senior Software Developer - Mailgun Optimize and Validate

Sinch

United States (Remote)
3 Weeks ago
Daybreak Game Company LLC - Recruiter

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
7 Months ago
WongDoody - FUTURE OPPORTUNITIES @ WONGDOODY

WongDoody

Los Angeles, California, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth.

Ashburn, Virginia, United States (Hybrid)

Milton Keynes, England, United Kingdom (On-Site)

Atlanta, Georgia, United States (Hybrid)

Ashburn, Virginia, United States (Hybrid)

Almaty, Almaty Region, Kazakhstan (Hybrid)

Almaty, Almaty Region, Kazakhstan (Hybrid)

Almaty, Almaty Region, Kazakhstan (Hybrid)

View All Jobs

Get notified when new jobs are added by VISA

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug