Site Reliability Engineer I

4 Months ago • 2-4 Years • Cyber Security • Administrative

Job Summary

Job Description

Granicus seeks a Site Reliability Engineer I with 2+ years of experience supporting AWS/Azure, Windows/Linux servers, and Python. Understanding relational databases, monitoring tools (New Relic/Elastic), ticketing systems (JIRA), and CI/CD tools (Gitlab/Jenkins) is a plus.
Must have:
  • AWS/Azure experience
  • Windows/Linux support
  • Python experience
  • Relational databases
Good to have:
  • Monitoring tools
  • Ticketing systems
  • CI/CD tools
  • Agile SDLC
Perks:
  • Flexible Time Off
  • Medical Insurance

Job Details

The Company 
Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 
Want to know more? See more of what we do here.  


What your impact will look like:

    • Use Granicus Applications and Understand Impact on Government and Citizen Interaction
    • Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring
    • Independent & Collaborative Troubleshooting of Application, Service, and System Issues
    • Document and Escalate User Stories, Bugs, and Defects
    • Establish and Maintain SLI, SLO, and SLA targets for applications and services.
    • Use software development best practices to automate solutions and eliminate toil.
    • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.

You'll love this job if you:

    • Understand and value the “Customer Experience” and how to support people.
    • Are constant learner with aspiration to make major contributions to challenging projects.
    • Have degree in Computer Science, related field, or 4+ years of experience in SaaS Environments.
    • Have 2+ year of experience working in AWS/Azure or certification.
    • Have 2+ year of experience supporting Windows and Linux servers.
    • Have hands-on experience writing and troubleshooting Python.
    • Understand relational databases (SQL) and can efficiently connect to databases and query data.
    • Have direct experience using monitoring tools such as New Relic, or Elastic.
    • Have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC.
    • Have experience using CI/CD tools like Gitlab or Jenkins.
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 

CJIS Requirement
To be considered for this position you must be willing and able to obtain/maintain a Secret-level security clearance through the U.S. Government. To obtain this clearance you must meet the following requirements:
- U.S. Citizenship
- 10 years of U.S. residency status
- Passing of an in-depth, government sponsored background check

 
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements
-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs. 
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population 

The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits 

At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

- Flexible Time Off
- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
- 401(k) plan with matching contribution
- Paid Parental Leave
- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
- Group legal coverage 
- And more!

 
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. 

Similar Jobs

Head Digital Works - Software Development Engineer II

Head Digital Works

Hyderabad, Telangana, India (On-Site)
4 Months ago
The Walt Disney Company - Senior Machine Learning Engineer

The Walt Disney Company

Santa Monica, California, United States (On-Site)
3 Months ago
ION - Senior QA Test Automation Engineer

ION

Dubai, Dubai, United Arab Emirates (Hybrid)
4 Months ago
Bazaar Voice - Senior Bigdata Engineer

Bazaar Voice

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Interactive Brokers - Senior Manager - Design

Interactive Brokers

Chicago, Illinois, United States (Hybrid)
4 Months ago
PwC - IN_Senior Associate_Agile PM_Advisory Corporate_Advisory_Pune

PwC

Pune, Maharashtra, India (On-Site)
4 Months ago
Google - Senior Security Engineer, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Trend Micro - (Sr.) Cloud Developer (Security Playbooks)

Trend Micro

Taipei City, Taiwan (On-Site)
4 Months ago
PwC - Cybersecurity Consultant(IAM/Cloud Security)

PwC

Bangkok, Bangkok, Thailand (On-Site)
4 Months ago
Smarsh - Senior Network & Security Cloud Architect

Smarsh

London, England, United Kingdom (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Devoteam - Tech Lead DevOps H/F

Devoteam

(Remote)
4 Months ago
PlayStation Global - Production Operations Engineer

PlayStation Global

Carlsbad, California, United States (Hybrid)
3 Months ago
Bazaar Voice - Staff MLOps Engineer

Bazaar Voice

Belfast, Northern Ireland, United Kingdom (Hybrid)
4 Months ago
Publicis Groupe - Senior Experience Engineer - React

Publicis Groupe

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Rocket - DevSecOps Engineer

Rocket

Chennai, Tamil Nadu, India (On-Site)
5 Years ago
Playrix - Senior QA Engineer (VSO Engine)

Playrix

Portugal (Remote)
4 Months ago
Trimble Inc. - Site Reliability Engineer

Trimble Inc.

Chennai, Tamil Nadu, India (On-Site)
4 Months ago
MPOWER Financing - Senior Quality Assurance Automation Engineer

MPOWER Financing

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Hyqoo - Senior DevOps Engineer

Hyqoo

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
N-iX - Senior DevOps Azure Engineer (#2290)

N-iX

(Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

PlayStation Global - Lead Engineer, Mobile SDKs

PlayStation Global

United States (Remote)
4 Months ago
PlayStation Global - Data Engineer Intern - Undergraduate

PlayStation Global

Los Angeles, California, United States (On-Site)
4 Months ago
scaleai - Director, Head of Compliance

scaleai

San Francisco, California, United States (On-Site)
4 Months ago
Intel Corporation - Manufacturing and Process Development - Intern, Bachelors

Intel Corporation

Folsom, California, United States (On-Site)
3 Months ago
Google - Senior Staff Software Engineer, Generative AI

Google

Sunnyvale, California, United States (On-Site)
3 Months ago
Fluence - Director of Planning, Americas

Fluence

Arlington, Virginia, United States (Hybrid)
4 Months ago
The Walt Disney Company - Systems Administrator II (Overnight Shift)

The Walt Disney Company

Las Vegas, Nevada, United States (On-Site)
3 Months ago
Google - Program Manager II, Supply Chain, Technical Infrastructure

Google

Atlanta, Georgia, United States (On-Site)
3 Months ago
PlayStation Global - Corporate Counsel, Product Development and Operations

PlayStation Global

Aliso Viejo, California, United States (On-Site)
3 Months ago
Riot Games - Senior Manager, Technical Production - Teamfight Tactics, Core Tech

Riot Games

Los Angeles, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Cyber Security Jobs

Balbix - Senior/Staff Data Engineer

Balbix

San Jose, California, United States (On-Site)
4 Months ago
Deliveroo - Software Engineer, Security

Deliveroo

Hyderabad, Telangana, India (On-Site)
4 Months ago
PwC - IN-Associate–ERP Controls- ITRA– Advisory – Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
4 Months ago
DNEG - Chief Information Security Officer

DNEG

(Hybrid)
5 Months ago
PwC - IN-  Manager – Project Management – Strategy & Governanace–Advisory- Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Google - Security Engineer, Cloud Threat and Abuse Detection

Google

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Blue Yonder - Bug Bounty Technical Lead- (Vulnerability disclosure (VDP))

Blue Yonder

Hyderabad, Telangana, India (On-Site)
5 Months ago
Zazz - IT and Security Compliance Specialist/Manager

Zazz

Hyderabad, Telangana, India (On-Site)
4 Months ago
Trend Micro - Sales Engineer - São Paulo, Brazil

Trend Micro

State Of São Paulo, Brazil (On-Site)
4 Months ago
Trend Micro - (Sr.) Cloud Developer (Vision One)

Trend Micro

Taipei City, Taiwan (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded