Social Analyst

11 Months ago • 1-2 Years
Community Management

Job Description

Social Analyst with 1-2 years of experience, proficient in Social Listening tools, strong analytical skills, and excellent communication skills. Must have a strong understanding of CRM systems.
Good To Have:
  • Konnect Insights
  • Locobuzz
  • Meltwater
  • Salesforce Social Studio
Must Have:
  • Social Listening
  • Data Analysis
  • CRM Systems
  • Communication Skills

Add these skills to join the top 1% applicants for this job

data-analytics
salesforce
communication
cross-functional

We seek a highly motivated and experienced Social Listening Specialist to join our team. The ideal candidate will play a crucial role in monitoring and analyzing our clients' digital presence, providing valuable insights, and shaping strategies to enhance their online reputation.


Responsibilities:

  • Perform detailed analysis of social listening data, and identify trends, sentiment, and emerging topics.
  • Conduct thorough reporting on social listening.
  • Utilize Social Listening tools such as Konnect Insights, Locobuzz, Meltwater, Salesforce Social Studio, etc., to gather and analyze data relevant to client brands.
  • Collaborate with cross-functional teams to understand client objectives and translate them into effective social listening strategies.
  • Conduct campaign analysis to measure the impact of digital activities and provide actionable insights.
  • Monitor and report on competitor activities and industry trends.
  • Generate comprehensive reports with observations, recommendations, and key performance indicators (KPIs).
  • Maintain a proactive approach to identifying potential issues and risks in digital activities, providing timely recommendations for improvement.
  • Stay updated on industry best practices, tools, and technologies related to social listening.
  • Demonstrate a basic understanding of CRM systems


Requirements:


  • Bachelor's degree in Marketing, Communication, Business, Analytics, or a related field.
  • Proven experience in Social Listening with a focus on detailed data analysis.
  • Familiarity with Social Listening tools such as Konnect Insights /Locobuzz /Meltwater/Salesforce Social Studio, etc.
  • Basic understanding of CRM systems; past experience working with CRM is a plus.
  • Strong analytical skills and the ability to translate data into actionable insights.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Detail-oriented with a keen eye for accuracy and quality.
  • Proactive problem-solving skills and a results-driven mindset.
  • Previous exposure to the WhatsApp Business Enterprise platform is preferred.
  • Previous experience in a marketing agency is preferred.


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