Social Community Lead

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Job Summary

Job Description

The Social Community Lead ensures service excellence by leading a high-performing team, optimizing workflows, and maintaining quality and compliance standards. This role drives operational efficiency through data analysis, cross-functional collaboration, and continuous improvement initiatives aligned with business goals.
Must have:
  • Ensure seamless service delivery, meeting operational targets, service standards, and quality expectations.
  • Lead and develop a high-performing team, fostering accountability, driving engagement, and ensuring alignment with business objectives.
  • Enforce compliance with regulatory requirements, internal policies, and risk controls, mitigating potential issues.
  • Optimize operational workflows, leveraging data insights, automation, and collaboration across teams to enhance efficiency and scalability.
  • Analyze key metrics and business trends, providing strategic recommendations to drive continuous improvement and operational excellence.
  • Deliver high-impact reports and insights, enabling data-driven decision-making and proactive issue resolution.
Good to have:
  • Proven experience in social media management, digital marketing, or community engagement.
  • Experience in the gaming or tech industry.
Perks:
  • Diverse and inclusive group of individuals
  • Flexibility for work-life balance
  • Opportunities for learning and career advancement
  • Competitive compensation
  • Perks and benefits
  • Fun workplace, celebrate together, in-person and online events, social gatherings

Job Details

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

We have an exciting opportunity to join our Marketing team in Manila and are currently looking for a Social Community Lead to join the team.

The Social Community Lead ensures service excellence by leading a high-performing team, optimizing workflows, and maintaining quality and compliance standards. This role drives operational efficiency through data analysis, cross-functional collaboration, and continuous improvement initiatives aligned with business goals.

Key responsibilities will include:

  • Ensure seamless service delivery, meeting operational targets, service standards, and quality expectations.
  • Lead and develop a high-performing team, fostering accountability, driving engagement, and ensuring alignment with business objectives.
  • Enforce compliance with regulatory requirements, internal policies, and risk controls, mitigating potential issues.
  • Optimize operational workflows, leveraging data insights, automation, and collaboration across teams to enhance efficiency and scalability.
  • Analyze key metrics and business trends, providing strategic recommendations to drive continuous improvement and operational excellence.
  • Deliver high-impact reports and insights, enabling data-driven decision-making and proactive issue resolution.
  • Perform other deliverables and outcomes as directed by the company.

What you will bring to the role:

  • Bachelor’s degree or equivalent experience.
  • Proven experience in social media management, digital marketing, or community engagement is a plus.
  • Strong communication, interpersonal, collaboration, and leadership skills.
  • Knowledge of social media trends and best practices.
  • Familiarity with various social media platforms.
  • Experience in the gaming or tech industry is a plus.

We primarily operate in a remote work environment; however, we appreciate a flexible approach with regards to travel to Metro Manila if required on occasion. Any changes to our remote work arrangement will be communicated with ample notice.

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About The Company

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported.Dive into the exciting world of interactive entertainment with VGW, where we harness technology and creativity to deliver world-class, free-to-play games. Here, you'll find departments dedicated to game development, design, marketing, customer support, and more, all fuelled by creativity and passion for developing online social games.

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