Software Development Engineer
Job Summary
Job Description
As a Software Development Engineer in the CS Engineering team, you will be responsible for ensuring smooth onboarding, integration, and issue resolution for clients. You'll work with tools like Postman/Insomnia, write custom scripts, and collaborate with customers and internal teams. Key responsibilities include developing and consuming RESTful APIs, supporting customer onboarding, integrating with CRM platforms, building scripts, monitoring product performance, acting as a technical bridge, documenting issues, gathering customer feedback, collaborating with teams, and troubleshooting technical issues. This role focuses on implementation and enablement, contributing to the Generative AI revolution.
Must have:
- Experience in customer or solutions engineering
- Experience with RESTful APIs and integrations
- Scripting experience (Python, Bash, or JavaScript)
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Experience with CRM platforms
Good to have:
- Experience in a SaaS or AI-based company
- Familiarity with authentication protocols
- Exposure to log monitoring and error tracking tools
13 skills required
Job Details
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.
We are looking for a technically skilled and customer-focused Software Development Engineer to join our CS Engineering team. This role will ensure smooth onboarding, integration, and issue resolution for our clients. You’ll work extensively with tools like Postman/Insomnia, writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. You’ll collaborate closely with customers and internal teams to drive product adoption and resolve technical challenges. This role focuses on implementation andenablement, rather than core product development.
Key Responsibilities:
- Develop and consume RESTful APIs for integrations with client systems
- Support customer onboarding, configuration, and technical enablement
- Integrate with CRM platforms like Salesforce, HubSpot, and Zoho
- Build scripts and tools to support customer-specific customisations
- Monitor product performance and resolve incidents in customer environments
- Act as a technical bridge between Customer Support, Product, and Engineering
- Document recurring issues, resolutions, and integration guides
- Gather and relay customer feedback to internal teams
- Collaborate with cross-functional teams to improve the overall customer experience
- Troubleshoot and resolve technical issues raised by customers
Requirements
- 1–3 years of experience in a customer engineering or solutions engineering role
- Experience with RESTful APIs and third-party integrations
- Scripting experience (e.g., Python, Bash, or JavaScript)
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Experience with CRM platforms like Salesforce, HubSpot, or Zoho
Nice to Have
- Experience working in a SaaS or AI-based company
- Familiarity with authentication protocols (e.g., OAuth, JWT)
- Exposure to log monitoring and error tracking tools
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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About The Company
Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises.
Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy.
Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability.
Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources.
Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams.
In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.
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