Software Engineering SMTS

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Monitoring Cloud is seeking engineers to architect, implement, deliver and operate our monitoring & analytic services that run in the public cloud at massive scale.

Monitoring Cloud is an integral part of the Salesforce Infrastructure that provides key insights for all development teams to quickly detect and remediate incidents to ensure the highest availability of Salesforce products for our customers. This cloud owns the entire telemetry stack starting with the agents that emit, collect and ship telemetry to large-scale backend systems that store data and enable efficient and low-latency queries to provide valuable insights. We support all the key pillars of telemetry - metrics, logs, traces and events at massive scale. Our teams have built these services using a combination of open source technologies and home grown technologies, both of which were essential at Salesforce scale and this has been architected from the ground up to run efficiently in the public cloud.

We are looking to add engineers, with experience building and owning distributed services, who can step up and own big chunks of this vision on these projects. You’ll be challenged to blend customer-centric principles, industry-changing innovation, and the reliable delivery of new technologies. You will work directly with engineering, product, and design, to create experiences that reinforce the Salesforce brand by delighting and wowing our customers with highly reliable and available services.

Responsibilities

1. Design, develop and deploy features to enhance observability services offered to teams in Salesforce

2. Demonstrate effective service ownership by monitoring their own service and taking proactive actions when incidents happen

3. Interact with customers, engaging in understanding their requirements or issues and address them in a timely manner

4. Work with engineering and product leadership to evolve the feature roadmap by participating and contributing to release planning

5. Champion efforts to reduce engineering toil, by automating manual procedures and move code to config to enhance team productivity

6. Present your work at tech talks, cloud demos and engineering blogs to show case the work and iterate using feedback

Required Skills/Experiences

• B.S/M.S. in Computer Sciences or equivalent field.
• Experience building highly scalable, available, and real-time data management services
• Experience building server-side Java or equivalent applications for in a Linux/UNIX environment.
• Experience in Python, Perl, Ruby, Go, Scala etc. to be able to become an expert if necessary.
• Worked with time series DBs, metric collection frameworks, message bus and other aspects of data streaming and analytics platforms using Apache Druid, Apache Kafka, OpenTSDB, ElasticSearch, Splunk or equivalent technologies.
• Some experience using SQL and/or NoSQL databases e.g. Oracle, Hbase etc.
• Good understanding of AWS technologies and operations
• Demonstrated passion, ability, a willingness to learn quickly and a mindset to make a difference. You are an effective communicator and work equally well in a team or by yourself. You get stuff done!

Desired Skills/Experiences

• Expertise in data processing techniques.
• Experience with container orchestration systems Kubernetes, Docker, Helios, Fleet
• Expertise in open source technologies like Elastic Search, Logstash, Kakfa, MongoDB, Hadoop, Spark, Trino/Presto, Hive, Airflow, Splunk

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $172,000 to $276,100.