Software Solutions Engineer, Organized Play

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: Software Solutions Engineer, Organized Play
• Job Summary: Organized Play is committed to creating the best experiences that encompass all of our live events and programs related to playing our video and trading card games casually and competitively, from hobby stores around the globe to our premier events. The OP Tools and Business Systems (OPTABS) is responsible the technology and process ecosystem that support internal and external OP personas. This role designs and develops software applications with a primary focus on Salesforce and opportunity to learn other tools such as UiPath and Outsystems.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you’ll do

• Apply computer science, engineering, and mathematical analysis to the software development process.
• Design and develop solutions in Salesforce.com, utilizing Force.com, Apex, Lightning Web Components, Web Services, and APIs.
• Support native Salesforce ecosystem integrations, backend services, and AWS technologies to ensure seamless data flow and functionality.
• Work closely with product managers and program teams to deliver customized solutions that enhance user experience and generate tangible business value,
• Analyze system enhancement requirements, translating them into well-architected solutions that leverage Salesforce and additional business tools effectively.
• Continuous Improvement: Identify opportunities to leverage Salesforce innovatively, improving existing business processes, supporting organizational scaling, and making informed decisions on when to use configuration vs. code vs. out-of-the-box products.
• Creates flowcharts and other documentations to identify requirements for software and to propose possible solutions.
• Coordinates with cross-function staff to forecast whether the design will be feasible under cost and time constraints.
• Handle escalated support requests and address escalated user needs by providing timely and comprehensive resolutions to technical challenges.
• Design, develop, and deploy innovative software solutions, utilizing expertise to architect and implement complex systems capable of high-volume, real-time data processing.
• Contribute to the full software development lifecycle, from concept and design to testing and deployment, including configuring, coding, debugging, testing, and troubleshooting new and existing Salesforce features, including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and third-party applications.              

What you’ll bring

• Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise.
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent analytical and problem-solving skills.
• Extensive knowledge of software systems and programming languages.
• Proficient with software engineering tools and applications: AWS, Databricks, Gitlab, etc.
• Relevant certifications from Salesforce.
• Human Centered Design principles, Lean, Agile Scrum, JIRA, Confluence helpful

Base Salary Range: For this role, new hires generally start between $127,850 - $152,878.75 per year. The full range is $127,850 - $194,000 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.