Responsibilities
Lark
At Lark, we're not just reimagining the office suite; we're redefining the way teams collaborate and businesses operate around the world. Founded in 2016, Lark is a superapp for the workplace, combining messaging, video conferencing, collaborative documents, no-code automations—all in one seamless platform. Today, we power fast-growing companies across 125+ countries, driving productivity and innovation for the modern enterprise.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imagination thrive. This is particularly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity: to learn, to innovate and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and most importantly, the users we serve.
Join us!
About the Team
Our Solution Engineering team is at the forefront of delivering innovative and scalable solutions to our customers. They are experts in understanding customer needs, providing tailored technical solutions, and driving the success of Lark. The team’s technical expertise, problem-solving skills, and ability to communicate complex concepts effectively are key to ensuring our customers’ success and satisfaction. As part of this team, you will work closely with sales, product development and customers to achieve success in customer acquisition and product market fit.
Job Responsibilities:
- Be a key stakeholder in the end-to-end sales cycle
- Become the trusted technology advisor for customers, partners and internal teams.
- Own the technical discovery and qualification process to fully appreciate customers' business objectives and pain points
- Provide first-line technical responses during all phases of a sales cycle
- Prepare and deliver value-based demonstrations, Proof-of-Concept showcasing Lark platforms strengths as they align to customer success criteria
- Partner with Lark GTM teams (i.e. Marketing, Sales, Sales Ops, and CSMs) in realizing customers' transformational visions
- Identify customer objections and partner with cross-functional teams (i.e. Sales, Strategy, Product Management, and Engineering) to create acceptable solutions
Qualifications
Minimum Requirements:
- Min 5 years of solution engineering or solution consulting or solution architect experience in SaaS organization.
- Familiar with the enterprise SaaS ecosystem
- Excellent verbal communication, written communication, and presentation skills in English and Bahasa Indonesia.
- Experience in building and delivering Proofs of Concept (PoCs)
- Self-motivated and able to adapt to rapidly evolving product, organization and market.
- Ability to travel as needed and to work flexible hours throughout the sales territory.
Preferred Requirements
- Experience working with customers in the APAC market, especially Indonesia.
- Possess Industry Domain Knowledge such as ICT, Retail, Manufacturing, Finance, etc.
- Experience in responding to functional & technical elements of RFIs/RFPs independently and effectively
- Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure, etc.
- "Start-Up" mindset or experience on approach of problems and polished resolutions
What We Can Offer:
A dynamic and highly motivated team environment that encourages open idea sharing to propel our product to new heights.
A unique combination of resources of a large company and nimbleness of a startup. You will experience a dynamic work environment where your contributions are valued, and you have the resources to pursue innovative projects and ideas.
Long-term growth opportunities and the potential to expand responsibilities.
A dynamic office workspace that fosters in-person collaboration and innovation among teams.
Engaging team-building activities to foster camaraderie and collaboration.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
