Solution Engineer - NG911

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The NiCE Public Safety & Justice business helps all types of public safety and criminal justice agencies, from emergency communications and police to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NiCE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating, and building cases, or prosecuting crimes. 

So, what’s the role all about?

A NiCE Public Safety Solution Engineer will lead the technical sales and quoting process with a coordinated focus on solution development through customer discussions and education, discovery and requirements gathering, validation and quoting.

How will you make an impact?  

• Provide technical and functional expertise to support the Public Safety sales account executive throughout the sales process
• Execute technical discovery in support of the sales Excite/Discovery process to ensure proper expectations and accurate quoting of NiCE solutions
• Identify technical risks and assist in overcoming limitations to ensure mutually beneficial outcomes in complex situations
• Responsibility for the technical aspects of the sales process
• Preparation of accurate solution quotations
• Provision of technical consultancy services
• Preparation of accurate and detailed proposals & presentations in response to RFPs and customers' requests
• Lead technical discussions with third party vendors and coordinate Product Management involvement as/when required
• Support regional partners with technical design and channel relationships.
• Presentation and demo of Public Safety products & applications

Have you got what it takes?

• 5+ years of experience in technical presales engineer role ideally in Public Safety
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Strong ability to communicate professionally with customers on Technical Solutions and i3 initiatives.
• Must have the ability to learn quickly and assimilate technical and functional knowledge of NiCE product solutions.
• Proven technical background preferably in one or more of the following: NENA NG911 i3, IP telephony, Azure cloud, web applications, virtualization, trunk radio, networking, security.
• Technical/Networking knowledge in the following fields:
• Data / Infrastructure
• Voice: Analog, VoIP and SIP
• Knowledge and experience in design, testing and/or implementation of leading 9-1-1 infrastructure (telephony, CAD, RMS, or similar)
• Individuals must be highly motivated with excellent communication (verbal/written) and presentations skills.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
• Experience/knowledge selling a full suite of SaaS products.
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 7604
Reporting into: Director of Presales
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.