Solutions Architect, Conversational AI & Prompt Engineering

4 Months ago • All levels • Devops • $120,000 PA - $200,000 PA

Job Summary

Job Description

Qventus is transforming healthcare operations by enabling hospitals to focus on patient care. They utilize machine learning, generative AI, and behavioral science for improved outcomes and proactive issue resolution. The Solutions Architect, Conversational AI & Prompt Engineering role involves leading the technical design, development, and optimization of AI-driven conversational agents and prompt engineering. Responsibilities include designing conversational flows, implementing intent recognition, structuring chatbot logic into modular components, and collaborating with cross-functional teams to create scalable and intelligent chatbot experiences.
Must have:
  • Design and implement AI conversational flow logic.
  • Create and manage dialogue state, entity extraction, and intent recognition models.
  • Build a scalable and reusable chatbot logic system.
  • Familiarity with conversation modeling techniques.
  • Experience with LLM-based conversational AI (GPT, Claude, Gemini, LLaMA).
  • Ability to use frameworks like Dialogflow, Rasa, Amazon Lex, Langchain.
  • Integrate chatbots with databases, CRM systems, and enterprise APIs.
  • Enhance chatbot capabilities with custom scripts and API calls.
  • Develop and optimize intent classification models.
  • Improve chatbot performance through continuous training and tuning.
  • Optimize accuracy by analyzing user interactions.
  • Develop and execute unit and regression tests.
  • Implement real-time monitoring and logging.
  • Collaborate with product teams on business goals.
  • Work with developers and data scientists on language models.
  • Document conversational logic and workflow diagrams.
Good to have:
  • Experience with conversational AI voice systems.
  • Strong understanding of vector databases and embeddings.
  • Hands-on experience with RAG (Retrieval Augmented Generation).
  • Understanding of knowledge graphs in chatbot workflows.
  • Experience using machine learning for intent recognition.
  • Previous work with chatbot solutions in healthcare.
Perks:
  • Open Paid Time Off
  • Paid parental leave
  • Professional development
  • Wellness stipends
  • Technology stipends
  • Generous employee referral bonus
  • Employee stock option awards

Job Details

Qventus is leading the transformation of healthcare operations. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

As a Solutions Architect of Conversational AI & Prompt Engineering, you will lead the technical design, development, and optimization of AI-driven conversational agents, as well as contribute to broader prompt engineering across other use cases. This role requires expertise in designing robust conversational flows, implementing intent recognition systems, and structuring chatbot logic into modular and reusable components. The ideal candidate will collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to create and maintain state-of-the-art conversational AI systems, ensuring high-quality, scalable, and intelligent chatbot experiences.

Key Responsibilities

1. Conversational Logic & Prototypes

  • Design and implement AI conversational flow logic, considering potential disruptions, multiple conversation turns, and alternate conversation paths to ensure interactions are effective and meet user and business goals.

  • Create and manage dialogue state, entity extraction, and intent recognition models.

  • Build a scalable and reusable chatbot logic system using a modular design approach

2. Technical Implementation & Development

  • Familiarity with conversation modeling techniques, including state machines, decision trees, and graph-based models.

  • Experience with LLM-based conversational AI, such as GPT, Claude, Gemini, and LLaMA

  • Ability to use frameworks like Dialogflow, Rasa, Amazon Lex, Langchain, and others to implement conversational AI solutions.

  • Integrate chatbots with databases, CRM systems, and enterprise APIs by collaborating with backend developers.

  • Enhance chatbot capabilities by writing custom scripts, API calls, and system integrations.

  • Develop and optimize intent classification models, slot-filling mechanisms, and context management strategies.

3. Testing, Optimization, & Maintenance

  • Improve chatbot intent recognition and response generation through continuous training and tuning.

  • Optimize accuracy by analyzing user interactions, intent mismatches, and conversational breakdowns.

  • Develop and execute unit tests, regression tests, and A/B tests to improve chatbot performance.

  • Implement real-time monitoring, logging, and analytics to track performance and user satisfaction.

4. Collaboration & Documentation

  • Collaborate with product teams to ensure chatbot functionalities align with business goals.

  • Work with software developers and data scientists to refine language models.

  • Document conversational logic, decision trees, and workflow diagrams for scalability and maintenance.

It’s a plus if you have

  • Experience with conversational AI voice systems

  • Strong understanding of vector databases, embeddings, and retrieval-based chatbot models.

  • Hands-on experience with embeddings, vector search, and RAG (Retrieval Augmented Generation).

  • Understanding of knowledge graphs and their application in chatbot workflows.

  • Experience using machine learning techniques for intent recognition and dialogue management.

  • Previous work with chatbot solutions in healthcare.

The salary range for this role is $120,000 to $200,000. Qventus salary bands represent market data across different geographies. We consider several factors when determining compensation, including location, skills and qualifications, and prior relevant experience. Salary is just one component of Qventus’ total package. Some of our key benefits and perks* include but are not limited to: Open Paid Time Off, paid parental leave, professional development, wellness, and technology stipends, generous employee referral bonus, and employee stock option awards.

We believe that diversity, equity, inclusion, and belonging are fundamental to improving healthcare and society, and that’s why we’re building a company that leads the way. We hold ourselves accountable to using fair hiring processes that mitigate the negative impacts of unconscious bias. We also work to ensure that people from underrepresented groups play meaningful roles on both sides of the interview table. We are an equal opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our candidate privacy notice which can be found here: https://qventus.com/ccpa-privacy-notice/

Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

*Benefits and perks are subject to plan documents and may change at the company's discretion.

Similar Jobs

bytedance - Software Engineer - Spatial Web

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Take-Two Interactive - Product Manager

Take-Two Interactive

New York, United States (On-Site)
3 Weeks ago
cirrus logic - Staff NPI Package Development Engineer

cirrus logic

Edinburgh, Scotland, United Kingdom (Hybrid)
1 Month ago
HCL Tech - Specialist

HCL Tech

Hyderabad, Telangana, India (On-Site)
2 Months ago
dbt Labs - Senior Revenue Accountant

dbt Labs

Philippines (Remote)
2 Weeks ago
Workato - Senior Automation Engineer

Workato

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Rackspace Technology - Mobile DevOps Engineer

Rackspace Technology

Giza, Giza Governorate, Egypt (Remote)
1 Week ago
Sailpoint - Solution Architect

Sailpoint

United States (On-Site)
2 Months ago
Anavation - Systems Integration Engineer

Anavation

Reston, Virginia, United States (On-Site)
2 Weeks ago
Notion - Solutions Engineer

Notion

Sydney, New South Wales, Australia (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Kavalirio - Business Process Analyst

Kavalirio

Irving, Texas, United States (Remote)
2 Weeks ago
Poppulo - Senior Customer Success Engineer

Poppulo

Denver, Colorado, United States (On-Site)
2 Months ago
endava - Senior .NET Developer

endava

Cluj-Napoca, Cluj County, Romania (On-Site)
2 Months ago
Dave Ramsey - Software Engineer in Test

Dave Ramsey

Franklin, Tennessee, United States (On-Site)
2 Months ago
Interface AI - Vice President of Professional Services

Interface AI

San Jose, California, United States (On-Site)
2 Weeks ago
Scout - Lead, Electrical System Validation

Scout

Novi, Michigan, United States (On-Site)
1 Month ago
Apple - Human Factors Engineer

Apple

Austin, Texas, United States (On-Site)
3 Weeks ago
DraftKings - Revenue Operations Specialist - Promotional Measurement

DraftKings

United States (Remote)
1 Month ago
Toast - Senior Product Manager-Customer Support Platform

Toast

Boston, Massachusetts, United States (Hybrid)
1 Month ago
USE Insider - Product Manager, Gen AI

USE Insider

Istanbul, İstanbul, Türkiye (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

FICO - Senior Manager - AI Engineering - Applied AI

FICO

United States (Remote)
3 Weeks ago
CD PROJEKT RED - Lead VFX Artist

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
2 Months ago
Marvell - Hyperscale Global Account Manager

Marvell

Santa Clara, California, United States (Remote)
1 Week ago
Pinterest - Manager II, Machine Learning Engineering, Core Engineering

Pinterest

San Francisco, California, United States (On-Site)
3 Weeks ago
Exploding Kittens,  Inc  - Senior Paid Social Manager

Exploding Kittens, Inc

Los Angeles, California, United States (Hybrid)
7 Months ago
Nagarro - Associate Staff Engineer, Python

Nagarro

New York, New York, United States (On-Site)
9 Months ago
Philips - Sales, Account Manager-Diagnostic Imaging

Philips

Houston, Texas, United States (On-Site)
2 Months ago
Pokemon - Design Project Manager

Pokemon

Bellevue, Washington, United States (Hybrid)
3 Weeks ago
Kavalirio - Software Engineer III

Kavalirio

Fort Meade, Maryland, United States (On-Site)
2 Weeks ago
Ambient.ai - Senior Sales Engineer - SLED

Ambient.ai

Redwood City, California, United States (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Devops Jobs

Scientific Games - Solutions Architect

Scientific Games

Moncton, New Brunswick, Canada (On-Site)
1 Week ago
Salesforce - Senior Solution Engineer - Marketing Cloud

Salesforce

Brussels, Brussels, Belgium (On-Site)
2 Months ago
Lambda - SRE - Observability (Senior)

Lambda

San Francisco, California, United States (Hybrid)
3 Weeks ago
Tencent - Cloud Engineer

Tencent

(On-Site)
9 Months ago
Ansys - R&D DevOps (Documentation)

Ansys

Cambridge, England, United Kingdom (On-Site)
1 Month ago
Moloco - Senior Software Engineer, Ads Infrastructure - Supply [Fluent in Chinese]

Moloco

Seattle, Washington, United States (On-Site)
1 Week ago
Nagarro - SAP SuccessFactors Solution Architect with German

Nagarro

Romania (Remote)
9 Months ago
Nagarro - SAP Cloud Architect

Nagarro

Germany (Remote)
6 Months ago
Xsolla - DevOps Engineer

Xsolla

Raleigh, North Carolina, United States (Hybrid)
1 Month ago
USE Insider - Solution Architect - Germany

USE Insider

Berlin, Berlin, Germany (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded