Solutions Consultant, Digital Gvmt. Platforms (Australia)

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

Granicus is seeking a Solution Consultant for our Australia Gvmt. Digitial Platforms and Services team!  The Solution Consultant is a highly strategic technical consulting resource for Granicus. This person is responsible for actively driving and managing the technology evaluation stage of the sales process, working cooperatively with the sales team to help our federal, state, and local government customers identify the best-fitting solutions to meet their service delivery goals.

At Granicus, we value every conversation as an opportunity to leverage human-centered practices and a systems-thinking approach to transform how people experience public services. We apply a user empathy, data, and insights to nurture the connection between people and government. Our Solution Consultants serve as both technical and consultative strategy leads, analyzing the current state customer experience, then mapping an idealized journey to meet our customers’ goals and inspire new approaches.

Solution Consultants lead discovery and technical demonstration activities to understand our customers’ needs and their overall goals. They conduct individual interviews, facilitate discovery workshops, and review content or data to glean insights – then develop actionable plans for enhanced digital experiences. They produce artifacts to aid the development of strategies that meet real human needs – including personas, journey maps, messaging frameworks and more. Our Solution Consultants are responsible to provide agencies with guidance in various spheres of business, including engagement strategy, business transformation, and digital and innovation capabilities.

Solution Consultants identify technical issues assuring complete customer satisfaction through all stages of the sales process, establishing and maintaining strong relationships throughout the sales cycle. They create combined solutions of services and technology to facilitate critical business objectives for Granicus customers. A good Solution Consultant needs to be an expert in government technology and business practices – and have excellent communication skills to work with various leaders throughout the agency to support the goals and objectives of the organization.

The opportunities to make a difference while designing solutions for the public sector are limitless. Projects range from designing and demonstrating the possibilities of a rural county’s digital communications initiative, to technically architecting a state-wide social services communication initiative, to creating a proof of concept for a large federal agency’s digital audience project in a short timeframe. This position reports to the Manager of the Solution Consulting team and works alongside other Enterprise Solution Consultants within our Local Enterprise, State, and Federal sales teams.

Within Granicus, we're the Enterprise Solution Consulting Team – a cross-functional team of solution consultants, architects, and strategists focused on helping agencies determine what solutions will best meet their needs.