Solutions Engineer - Enterprise
Job Summary
Job Description
Anthology delivers education and technology solutions to empower educators and institutions for student success and institutional growth. This role focuses on the North American Higher Education sales team, requiring deep understanding of technology in education, including policies, processes, and implementation strategies. The Solutions Engineer will act as a strategic partner to sales leadership, crafting solutions and visions for customers. Responsibilities include serving as a presales expert on solutions, leading discovery discussions, aligning customer needs with offerings, and presenting technical, pedagogical, and administrative aspects of products and services. The role involves understanding learning systems, institutional data solutions, mobile solutions, digital content, and associated services. The engineer will participate in sales meetings, deliver custom presentations to decision-makers, and maintain industry insights to act as a trusted advisor.
Must have:
- Bachelor's degree in IT management or education
- 5+ years of experience in higher education technology
- Strong oral and written communication skills
- Ability to work independently and be self-motivated
- Understanding of enterprise architecture and deployment methodologies
- Ability to craft solutions and respond to RFPs
- Executive-level engagement skills
- Excellent presentation skills
Good to have:
- Experience with Anthology solutions
- CRM experience (e.g., Salesforce.com)
- Experience with student success or academic affairs technologies
5 skills required
Job Details
Description
Solutions Engineer – Enterprise
Remote - United States
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Solution Engineers in our North American Higher Education sales team are industry, pedagogical, administrative, technical, and functional experts with a deep understanding of technology use in education including policies, processes, and methods for implementation, focused across all our products and solutions in the Higher Education customer base.
Solution Engineers work with sales leadership and Regional Sales Managers as strategic partners in crafting the solution and the vision of the solution with the customer to ensure success in the sales cycle. Furthermore, Solutions Engineers support sales opportunities, business development initiatives, marketing efforts, thorough discovery processes, and development projects defined as strategic by Sales Leadership. Our Solutions Engineers must also be able to work with the largest, most strategic sales accounts (system level deals, large dollar value deals, complex deals requiring specific project management duties).
As Solutions Engineer, you should have a clear understanding of solutions selling principles, higher education implementation strategies, centralized and decentralized IT governance structures, institutional strategic planning, and institutional accreditation processes. Additionally, you will be comfortable discussing organizational goals as they relate to the enterprise deployment of academic and administrative technologies with both standard decision makers (IT staff, faculty, administration) and C-level decision makers (CIO, Provost, Superintendents, Presidents).
Specific responsibilities will include:
- Serving as a presales expert in our solutions including their architecture, functionality, industry application, and deployment methodologies in the Higher Education space
- Leading thorough discovery discussions with customers to understand both overt and latent pains
- Crafting alignment between the needs of a broad range of customer constituents (senior administrative staff, students, system administrators, faculty, instructional designers, institutional research, information technology etc.) and the solutions we offer
- Understanding and being able to effectively communicate the full range of products and services we offer including:
- Learning systems
- Institutional data solutions
- Mobile solutions
- Digital content
- The associated services required for the successful implementation and adoption of the solutions outlined above
- Understanding the larger company organization and when to bring appropriate resources into the presales process
- Participating in sales meetings with customers and prospects, presenting the technical, pedagogical, and administrative aspects of how our products, services and/or solutions solve specific customer problems
- Developing and delivering custom presentations to key decision-makers to address their business issues and needs
- Expertly leading conversations regarding the value of our solutions in high stakes environments
- Maintaining Industry, Regulatory, Trends, and Competitive insight to bolster your reputation as a well informed and trusted advisor
- Delivering exemplary presentations at trade shows, conferences, workshops, webinars, and internal company meetings
- Demonstrating the ability to deliver the technical features, competitive advantages, and business benefits of our technology
- Setting up product presentations and evaluation environments and overseeing evaluation process
- This role requires approximately 40% - 50% travel
The Candidate:
Required skills/qualifications:
- Bachelor’s degree; advanced degree preferred in information technology management, instructional technology, or other education-related field
- At least 5 years of experience, preferably in a technology focused position within a higher education institution
- Experience working in a higher education sector, preferably in Enrollment Management, Financial Aid, Student Success, Academic Affairs or Institutional Effectiveness
- Strong oral and written communication skills
- Ability to work independently and be self-motivated
- An understanding of the enterprise architecture, technical infrastructure, and deployment methodologies for academic and administrative platforms
- Proven ability to craft a solution and develop proposals and RFP responses with appropriate products and services based on client discussions
- Proven ability to engage effectively at the executive-level
- Ability to create and maintain strong client relationships utilizing interpersonal skills and a friendly, professional demeanor
- Excellent presentation skills with a desire to constantly improve
- Fluency in written and spoken English
Preferred skills/qualifications:
- Experience with Anthology solutions
- Experience tracking customer information in a CRM solution
- Salesforce.com experience
Base pay range is $102,000 - $130,000/year plus sales compensation depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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About The Company
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.
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