Solutions / Professional Services Consultant

Ready to become a Wriker?

This dynamic role combines the strategic acumen of a Solutions Consultant with the implementation expertise of a Professional Services Consultant. The ideal candidate will be a trusted advisor, adept at understanding complex business challenges and crafting tailored Wrike solutions that drive transformative outcomes. You'll leverage your deep knowledge of Wrike's platform and core business workflows to design, demonstrate, and implement high-impact solutions that address clients' unique needs and maximize their ROI.

As a solutions-focused consultant, you'll work closely with sales teams to articulate Wrike's value proposition, conduct in-depth discovery sessions, and create compelling solution demonstrations. You'll be instrumental in mapping Wrike's capabilities to clients' business processes, identifying opportunities for optimization, and showcasing how Wrike can solve critical business challenges across various industries and workflows.

Your role will span the entire customer journey, from pre-sales solution design to post-implementation optimization. You'll be responsible for translating complex client requirements into actionable Wrike configurations, ensuring smooth deployments, and driving adoption of Wrike's core business workflows. Your expertise in change management and ability to navigate enterprise-level implementations will be crucial in delivering successful, scalable solutions that drive customer success and long-term value.

This position requires a unique blend of technical knowledge, business acumen, and consultative skills to effectively evangelize Wrike's solutions and guide clients through their digital transformation journey.

How You'll Make an Impact:

• Evangelizing the value and benefits of Wrike products and services, with a focus on Wrike's core business workflows: Campaign Management, Creative & Content Production, Project Portfolio Management, Client Service Delivery, and Product Lifecycle Management.
• Supporting the sales team with complex scoping requirements, presenting the value of Wrike and Wrike's professional services offerings, including Solution Deployment Packages.
• Creating custom demos and solution deployment packages tailored to the specific needs and requirements of clients, showcasing the full potential of Wrike's solutions within their unique business contexts.
• Conducting technical workshops and educational sessions both internally with team members and externally with customers and partners, demonstrating deep knowledge of Wrike's workflow capabilities.
• Driving end-to-end customer onboarding, including Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements, with a particular emphasis on workflow optimization.
• Proactively collaborating with internal cross-functional organizations such as sales, marketing, product, etc., to increase team effectiveness and enhance competitive differentiation in workflow management solutions.
• Leading individual customer engagements and participating in or leading larger global customer rollouts, with a focus on implementing Wrike's Solution Deployment Packages.
• Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems, ensuring alignment with Wrike's workflow best practices.
• Managing successful completion of customer engagements while achieving critical success metrics, with a particular focus on time-to-value for implemented workflows.
• Advocating for the customer and assisting in the prioritization of new product features, especially those related to enhancing Wrike's core business workflows.
• Collaborating with Wrike's Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap for workflow improvements.
• Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams, with a focus on long-term workflow adoption and optimization.
• Mentoring junior members of the Wrike team on solution consulting best practices and workflow expertise.

You will achieve your best if you have

• B.S. in Computer Science, Software Engineering, or equivalent degree or work experience.
• 3+ years as a Sales/Solutions Engineer, with experience in workflow management solutions.
• 5+ years in project management, consulting, and customer-facing roles, preferably in SaaS environments.
• Formal certifications in project management methodologies (Agile, PMI, Prince 2, Lean, etc.).
• Extensive customer-facing experience, performing presentations (both technical and business) and handling objections related to workflow implementations.
• Proven ability to proactively lead technical discovery sessions, lead customer meetings when required, and focus on outcomes and longer-term objectives for workflow optimization.
• Ability to juggle multiple projects simultaneously with occasional competing priorities, while maintaining a focus on workflow best practices.
• Ability to quickly understand customer's complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike's workflow solutions.
• Ability to collaborate cross-functionally with Sales to evolve account plans that include ongoing professional services support and workflow enhancements.
• Excellent verbal, presentation, and written communication skills, with the ability to articulate the value of Wrike's workflow solutions to various stakeholders.
• Effective communication across all levels of an organization, particularly executive stakeholders, on matters of workflow implementation and business process improvement.
• Ability to manage difficult audiences and complex client relationships with finesse and poise, especially when dealing with workflow change management.
• Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations on optimal workflow implementations.
• Firm sense of accountability and ownership of work, with a focus on delivering successful workflow solutions.
• Superior personal organization and time management skills.
• Customer-centric, energetic person with an extensive consulting skill set and a passion for workflow optimization.
• Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful, and level-headed under pressure and in difficult situations related to complex workflow implementations

You will stand out with:

• Deep understanding of Wrike's core business workflows (Campaign Management, Creative & Content Production, Project Portfolio Management, Client Service Delivery, and Product Lifecycle Management) and ability to consult on their implementation.
• Experience in working with APIs to connect different software applications and create integrated workflow solutions.
• Technical experience in integrating solutions to achieve elevated customer value and automation within complex workflow environments.
• Extensive understanding of and ability to apply change management principles in the context of workflow adoption.
• Thorough expertise in one or more of Wrike's core business workflows or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO.
• Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies, with a focus on workflow optimization.
• Relevant Master's degree (MBA, MS or similar).
• Demo2Win certification or other formal sales demonstration training.
• Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
• Experience working in a SaaS environment, particularly with work management or project management solutions.
• iAbility to position Wrike into an existing integrated ecosystem, with a focus on workflow interoperability.
• Previous experience working with Wrike, either as a user, administrator, or in a professional services capacity.
• Creative and innovative mindset in approaching workflow challenges and solutions.
• In-depth knowledge of one or more of Wrike's core business workflows: Campaign Management, Creative & Content Production, Project Portfolio Management, Client Service Delivery, or Product Lifecycle Management

Qualities that make a good Wriker:

• Critical thinker, generally curious — a true problem solver with a passion for optimizing workflows.
• Creative and innovative in approaching workflow challenges.
• Passionate about learning and improving every day, and motivated to excel in workflow solution consulting.
• Open to feedback; coachable and adaptable to evolving workflow methodologies.
• Strong team player; tendency to put others first while driving towards successful workflow implementations.
• Self-starter with strong ownership skills, willing to go above and beyond the job description to ensure customer success with Wrike's workflow solutions.

Perks of working at Wrike:

• Life Insurance
• EAP
• Health Insurance
• Income Protection / Salary Continuation Insurance
• Parental Leave
• Volunteer Days
• Workers Compensation
• Commuter Allowance
• Superannuation

Who Is Wrike and Our Culture

Our persona 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.