Spanish Speaking Community Coordinator

Spanish Speaking Community Coordinator

Full Time Position
Hybrid Role - 3 days per week onsite in our Galway location

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We are looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

The Community Coordinator, working under the Community Team Manager and the Community Service Delivery Manager, will be the key to realizing our goal of offering support and engagement through community platforms, such as Fan Care’s own EA Forums, such as EA FC, The Sims, Apex Legends,  Battlefield forums and many more. 
 The ideal candidate will understand the nuances of managing communities and engaging players and build on previous experience to help structure and run the Community Support team within Fan Care. Given the nature of the Community team, the Community Coordinator will be part of a multilingual, highly motivated, and passionate team that is at the forefront of our Fan Care Community program. 
 We are looking for someone who is data-driven, proactive, and dynamic.

 What a Community Coordinator does at EA

• Be a public ‘face’ for EA’s Community team on EA Forums, interacting with thousands of gamers daily on various product boards ensuring every experience with EA across their assigned boards is positive, and reflect EA's brand and mission.
• Work within EA’s vibrant and ever-growing EA Forums communities by interacting with our players, providing support, promoting engagement, creating conversation topics, and providing feedback to internal partners regarding in-game and technical issues, including community sentiment.
• Demonstrate strong alignment with the team, acting as a passionate advocate for our players, and fostering a positive and safe environment for all team members and the community through the EA Forums moderation.
• Participate in regular update meetings with the team, providing insight on top contact drivers, process enhancements and content ideas.
• Be part of a team focused on shaping an engaged and balanced community, helping gamers, and leading the front lines in supporting our customers proactively and in real-time.
• Align with our internal partners, studios, and development teams to provide the world’s best support for the world’s best games.

The next great EA Community Coordinator needs:

• Fluency in English and Spanish - verbal and written.
• Excellent customer service skills.
• Exceptional verbal and written communication skills.
• Strong teamwork skills, a curious mindset, and a proactive attitude toward challenges and opportunities
• Strong multitasking, organizational, and creative skills with the ability to manage admin tasks and meet deadlines in a fast-paced environment.
• Ability to adhere to appropriate matrices, including SLAs and resolution percentages.
• Soft skills for de-escalating tense situations.
• Experience with Community or Social platforms is a plus.
• Expertise in writing, editing and public content creation is a plus.